Reviews By ConsumerAffairs
Reviews By Bazaarvoice
Customer Service is rated 4.9 out of 5 by 1972.
Rated 5 out of 5 by from Great System!!! We purchased the Filter/Softener Combo system. It is outstanding! We could notice a difference immediately. Installation was easy. Making space and adapting our supply lines was the most work. Delivery was on time and everything arrived in good shape. We called customer support with a couple of concerns and they were immediately available and easily answered our questions. If you have nasty water, get one of these!!!
Date published: 2016-01-14
Rated 5 out of 5 by from Outstanding product from a customer service oriented company. Did my research 6 years ago and decided this was the way to go. No salt! No back flushing .Just connect in line to my water system and leave it for the next five years. Just received a replacement filter and installed it Awesome! This time needed to deal with customer and was not disappointed. They are focused on customer satisfaction . Thanks for a great product and super tech support. Talk to you again in 5 years.
Date published: 2016-04-20
Rated 5 out of 5 by from Excellent System We had the Pelican Whole House water purification and softening combination system professionally installed a month ago. Our experience has been nothing but positive, from sales, pricing, delivery, installation and, most importantly, performance. Pure, good tasting water direct from the tap. No Chlorine odor or burning eyes in shower. Mineral build up definitely reduced. I'm very satisfied and recommend this system.
Date published: 2016-01-07
Rated 5 out of 5 by from I am very pleased with the product and customer service. I purchased a Pelican water softener and an under counter reverse osmosis system. The purchasing process was very pleasant and the customer service was excellent. I had a local plumber install they system and they were very impressed with the products. I would recommend these products to anyone looking for a water softener and RO system. The drinking water tastes great and the water in nice and soft. Great product.
Date published: 2017-03-22
Rated 5 out of 5 by from Exceeded expectations Just a phone call with Michael got the process going. Received system, along with installation kit in shirt order. System was easy to install, dire tions were clear and unit delivered softened water as advertised. Michael had said I could return the installation kit if not needed. Pleasantly surprised at how easy and quickly it was to arrange for the return. Had my refund d in 3 days. Highly recommend this company!
Date published: 2017-04-09
Rated 5 out of 5 by from They made it right. Initially we bought a whole house system. There were a number of problems with the water after installation we were very disappointed. Actually horrified! My advise to anyone is make sure you have your water tested to get what you actually need. This was not originally explained to me. But the sales manager took control and in the end made everything work out perfectly. A very negative review made a total reversal.
Date published: 2016-03-09
Rated 5 out of 5 by from Great customer service The customer service representative, Al, was wonderful to help me get the answers and confidence I needed to purchase a Salt-free conditioner. The Pelican website held a wealth of information and provided much of the information, but when you are purchasing something that requires installation and will be part of your household for many years, you want to be sure it's the right equipment for your particular needs.
Date published: 2016-02-27
Rated 5 out of 5 by from the purchase was easy and fast we ran the water to clean the filter out for over 30 minutes still had to replace to toilet fill valves. the inlet solenoid got stuck in the on position on our washing machine from debris in the water. I am afraid I would have suggested running the water to clean the filter an hour or more. Our house flooded. @12k in damage to floors walls and furniture. really watch things after you hook unit up and turn water on
Date published: 2016-01-30
Rated 4 out of 5 by from Very good customer service help! We had chlorine and floride in our water. The chlorine removal tank was great!!! Then we added the tank to get rid of the floride. We are still smelling an odor and a very minor taste from that tank. The company has reassured us that it will all go away. They are still working with us and have extended our warranty for return until we are satisfied. They are nice to work with , so we are continuing the process.
Date published: 2017-01-05
Rated 5 out of 5 by from Excellent product, outstanding customer service, superior system Great product and customer service. Installed our system 5 years ago by myself, tech support always available and helpful if necessary; installation was actually quite easy and directions were generally quite clear. Just replaced the media in our unit and was quite simple. The only thing I would suggest is that the installation instructions advise that the two tanks should be spaced sufficiently apart so that when you disconnect the tank to replace the media that there is enough space to shift the tank back when you disconnect the bypass valve, I should have spaced my two tanks about 1.5" further apart, it would have simplified the job for me. We had "salt" water softeners for years and this system is FAR superior to those type in many ways, two of which is no frequent salt purchases and no 'rinse' cycle which is literally a waste of precious water, especially here in Arizona.
Date published: 2017-06-13
Rated 5 out of 5 by from efficient and courteous It had been a while since I first ordered the water filters and the chat customer service helped guide me to the correct items with the necessary accessories. No high pressure sales pitch or bait and switch. A quality product and service. Now they can also give some local recommendations for plumbing service to install the devices. I wasn't happy with the local plumbers but the national store has been great.
Date published: 2017-01-16
Rated 5 out of 5 by from Best water filter on the market I bought a whole house system 6 years ago for our old house and just bought a new one for a new house we moved into. These systems are great and very easy to maintain. I was recently treated for Lyme disease at a world class center and my Doctor said I should look up a Pelican system because they are the best for removing everything bad from my water. I am very blessed to have this in my home for my family.
Date published: 2016-10-05
Rated 5 out of 5 by from I just purchased the Pelican whole ? I just purchased the Pelican whole house filter system with salt free softener and UV. We had the system installed by one of their local recommended plumbers, Waterboy's Plumbing. We could not be happier with the installation and system so far. I noticed a better taste to the well water and the hard water spots did not remain on the windshield and body paint after drying. Time will tell, but so far so good.
Date published: 2017-11-09
Rated 5 out of 5 by from Filters are working, Ordering is easy I have undersink filters and a shower filter. My water tastes better and therefore I drink much more of it instead of other drinks. It obviously is filtering out something as it does get clogged after a few months. Wonder what it is filtering out, dirt, chemicals, other? Who knows. We have highly rated county water from surface sources. Reordering is easy and quick. I highly recommend Pelican Water Systems.
Date published: 2017-10-22
Rated 5 out of 5 by from Hole house water filter system I have a whole house water system with a UV bulb. This system works very well. Our area of Virginia has hard water and this helps all of our appliances. The water tastes great and I would recommend this to anyone. Pelican has the best systems out there in the best of all you do not need to add salt to this system. P.S. We have had are water System for 2 and a half years now Keep up the great job Pelican :-)
Date published: 2016-07-28
Rated 5 out of 5 by from Great product after Years of use We have extremely hard water in the northern part of my state. At my previous house we suffered for years with mineral build-up on all pots and surfaces. We've had Pelican full water softener and filtration system on our house since we moved in 5-years ago and we couldn't be more pleased. We don't have a fraction of the mineral build-up and the water just tastes better. I recommend this product to everyone.
Date published: 2017-01-17
Rated 5 out of 5 by from Review of support, delivery and installation only. I have had the NS6 unit for one week so I cannot evaluate the the operation fully as explained in the owners manual. The support provided by Matt and Michael was great answered a multitude of questions to my satisfaction which led me to purchasing the unit. Delivery was fast and unit arrived in great shape. The installation by my plumber was quick ( about 1.5 hours with the Addison of two shut off valves ( one before filter and one after tank) that isolated the system to relieve pressure on system when changing the pre-filter. My cost was 200.00 for the install. Can say that at this point there was no loss of pressure, which was concern. So far everything has gone as advertised. The final review will be from my wife who insisted that the old water was bad for her hair and left spots on everything. She has just gone to the condo so we will all know the results soon. More to come.
Date published: 2016-05-20
Rated 5 out of 5 by from Pelican user for years I have been using Pelican for years and just recently ordered some parts... Pelican always goes above and beyond in customer service... I have both a whole house filter and a water softener that has been better than expected... Easy to install and maintain... I don't share this because I get anything out of it... only to pass along because I believe this product is the best for the money and works great...
Date published: 2015-11-23
Rated 5 out of 5 by from I purchased the PSE1800 system for my ? I purchased the PSE1800 system for my house (well water) and couldn't be happier! Installation was super easy, the instructions take you step by step through the process. I recommend purchasing the installation kit with the system...definitely worth the cost. It's only been a couple of weeks and I can already taste and feel the difference. Well worth the investment of time and money for the peace of mind.
Date published: 2017-09-13
Rated 5 out of 5 by from Pelican Countertop Water Filter I have thoroughly enjoyed the convenience of my Pelican Countertop Filter. Recently, the diverter valve malfunctioned, so I sent an e-mail to customer service. Since the unit was still under warranty, Pelican immediately sent me a replacement, which arrived in a few days. No further questions, they just took prompt action to get my unit up and functioning as quickly as possible. I really appreciated that.
Date published: 2015-11-12
Rated 5 out of 5 by from Greatly Improved Water Quality Extremely pleased with the system....we had very hard water with quite a bit of iron...installed a blow out filter, and the P600 carbon filter. After one week we have noticed after showering our hair is more manageable and our skin is not as dry...one other beneifit our drinking water definitely tastes better...we would highly recommend thid whole house filtration system...note we are on a community well.
Date published: 2017-06-12
Rated 4 out of 5 by from Installation is involved. I love the system....no more salt to mess with. The only issue I wish I had a better hand on when I purchased the system is the time it takes to install the system. The containers must be filled with water for 24 hours before installation. I had hired a plumber to install and had to pay an extra trip due to this 24 requirement. I have had the system for two years and have not had a bit of trouble with it.
Date published: 2016-01-15
Rated 5 out of 5 by from Shower Filter After one shower by my husband and myself, we agree this is the BEST ever water filter for the shower. I have looked for ages for this type of product. After one shower my skin and hair is softer and shinier. Install is super easy. I ordered by phone and customer service was very informational and knew the product. Delivery was prompt and just as they said. I have recommended this product to many people.
Date published: 2016-04-18
Rated 5 out of 5 by from The RO Unit arrived on time/schedule The RO Unit arrived on time/schedule. I called once to ask a technical question and was satisfied. I installed the unit and it seems to be working well. The coffee tastes much better. The tea does too. So does the water by the way. My toe nails are starting to look better. Not as cracked, white or rough looking, and I don't have the runs much anymore. Humm, I wonder if it really was the tap water. Gregg
Date published: 2017-04-14
Rated 5 out of 5 by from New Pelican Water System Starting the first week of our new filter & softener system. Coustomer service was terrific and very informative. The system was very easy to install myself. And the videos are very helpful. If you have any experience with PVC piping, it will be a snap. I seem to notice the difference immediately. We have the PSE2000 system and are very happy so far. And the soft water doesn't have any slippery feeling.
Date published: 2016-11-05
Date published: 2016-05-06
Rated 4 out of 5 by from Carbon canister The ordering and receiving of the replacement carbon was completed without incident ($230.00). Was told that the changing of the carbon could be done easily. Wrong! Ended up hiring plumber (Simply Green) to complete the job. Cost=$725.35 Every FIVE years for this!! Had the anodes checked as it was changed five years ago as well. Good news! The Pelican is doing a good job - no core wire(s) were exposed!
Date published: 2017-03-25
Rated 5 out of 5 by from Matt and Clemente are incredible. Matt was extremely patient and very knowledgeable when I came to presenting the different types of solutions offered by Pelican Water. After installation I need to contact support and Clemente was very thorough with providing the correct support and a solution to my issue. These guys are great as well as the solution and I've given a 'highly recommended' answer to everybody that I had discussed water.
Date published: 2015-12-20
Rated 4 out of 5 by from water system for well water I wished these came in already conditioned so we could just fill and use them with the well water they were intended for. Very difficult when you buy a system and have to go through all the flushing and prepping before use. So now when I get new media, do I have to go through this again? Got a good system, good reputation, priced right for what I needed. Just a hassle for me to do the pre-use things.
Date published: 2016-12-07
Rated 5 out of 5 by from Great Tasting Water and a Reputable Company Extremely happy with my PDF undercounter model. Easy install (except for the hole I drilled thru my granite countertop) and a great result. We are finally off bottled water, which we had used for years as my wife did not like the taste of the water dispensed from the fridge. Clean and great tasting water, a compact design, and a reasonable cost for filter replacements twice per year. Thanks Pelican!
Date published: 2016-02-13
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