If you are interested in filtering chlorine and chemicals in your water as well as eliminating the negative effects of hard water without the use of salt then the low maintenance, easy-to-use Pelican Combo Series is your answer.
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Benefits of Whole House Filtration
- Softer skin and hair
- Great tasting coffee and tea
- Better than bottled water from every tap in your home
- Bacterial Static Media - inhibits bacterial growth
- Does NOT waste water
- Requires NO electricity
- Easy installation (inside or outside)
- No drain required
- 90-day satisfaction guarantee
- 5 year performance guarantee
- Limited Lifetime warranty on tank and parts
Benefits of Salt-Free Water Softening
- The only salt free water softener certified 99.6% effective
- WQA Gold Seal Certification Body accepted "Salt Free Water Softener"
- Zero waste water
- Leaves in beneficial minerals
- Does not require electricity to operate
- Naturally softened water without salt
- Conditioned water without the slippery feel
- Prevents / removes hard water scale from plumbing and appliances
- Proven third party tested no salt water softener
- A no salt water softener saves you money, learn how!
- Great for lawn and gardens; Better drinking water for pets
- Can be installed inside OR outside (If protected from freezing weather)
- Simple installation, system comes ready to install
- Confidence in buying from the leader in salt-free technology
- 89% of America has hard water, do you? Click here
The Pelican Combo Series combines the benefits of the Pelican Carbon Series Whole House Water Filter along with the Pelican NaturSoft Salt Free Water Softener to give you better than bottled water quality from every tap. Start enjoying great tasting water, softer skin and hair all while stopping the negative effects of hard water scale build up in it tracks. Additionally the Pelican Combo Series requires virtually no maintenance and does not waste water or use any electricity.
Pelican Water Systems provides the new standard in home filtration and salt free water softening products. Quality, innovation and proven performance are the reasons Pelican Water Systems are enjoyed by so many families across the world. With today's water supply becoming increasingly contaminated with each passing day, conservation of our fresh water supply has never been so important. It's time to see and feel the Pelican Difference for yourself!
"People who like softer skin and hair, choose Pelican!"
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| Better than bottled water from every tap |
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| Protect your appliances from scale |
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| Both tanks wrapped in premium stainless steel |
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Bypass Valve / Fittings
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Money Back Guarantee |
Best Warranty |
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"Installation was easy. Pelican provided me with everything I needed to get the job done!"
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Drinking chlorinated water
The main function of carbon filters is to remove the bad taste and smell from the drinking water. Carbon filters do not require a lot of maintenance, and with proper sediment filter changes and media changes, can provide the best tasting water. With improved taste, the filters also remove odor providing you with fresh tasting drinking water. They provide an excellent value for your money and definitely a better choice then bottled water.
Cooking with chlorinated water
If you've ever cooked pasta in filtered water or made coffee or tea using filtered water you can definitely tell the difference. Chlorine is a chemical that is adsorbed into your foods and make your sauces and hot drinks taste foul. All of the top restaurants, chefs and even coffee houses use filtered water now so they can produce a quality product every time.
Showering with chlorinated water
Just like swimming in a chlorinated pool, showering in chlorinated water affects your skin and hair. Over time the chlorine will dry out your hair, requiring the use of conditioners for your hair and for those with chemically treated hair (colored) you may also bleach out your color. Your skin is an organ whose pores soak up chlorine when showering and vapors from steam. Because your skin does this, it can leave your skin itchy and uncomfortable.
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Our goal is to create excellent products and combine them with great, knowledgeable customer service. Find out what our satisfied customers have to say by reading our customer reviews. Click here!
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"My wife and I purchased the whole house water system in 2009. My neighbors all have water delivered to their homes, when they come to our home they are amazed that we drink the water directly from the sink. In addition, our hot tub is filled with the water and when we had it checked it was perfectly pure and clean. We have the system hooked up through the main line coming into the house so every drop of water runs through the system. We have never had any misgivings about getting the system. In addition, Pelican is always their to help with any questions." |
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Steven K. - Fair Lawn, NJ |
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"All my research for a water purification system lead me to Pelican. I spoke to Patrick on the phone about a dozen times regarding questions about the system and pricing. He also spoke to my plumber twice. Patrick was very honest, helpful and did not pressure me into purchasing the system. I look forward to pure, clean water and no more lugging water bottles!!!" |
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Susan - Pitssburg, PA |
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"First of all, allow me to compliment the Pelican Customer Service team for their outstanding services which I have received every time I've called upon them. We have the house salt free water softner/conditioner combo and have been using now for the last 2 years. What a big difference this unit has made in the way the water feels when taking a shower and drinking it too. We would never again even think of using a salt water softener." |
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Jesse R. - Converse, TX |
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Pelican Water Systems is proud to be a Platinum Sponsor for the Newport Green Home. Located in Corona Del Mar, one of Orange County's most expensive areas in Newport Beach, CA. This is a LEED® for Homes registered project and is aiming for the Platinum Certification. The custom home is a single family residence, approximately 4,211 sq', and is being built for homeowners, Wayne and Shannon. The builders and homeowners chose Pelican Water Systems as a perfect match for their 'go green' initiative. |
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Pelican Water is gracing the pages of Organic Spa Magazine this month with an ad featuring our Whole House Water Filter and Salt-Free Water Softener combo system. Organic Spa Magazine is on the leading edge of health and wellness, natural beauty and skincare, eco-fashion, green design, organic and artisanal food and drink, travel and much more!
We feel that's a great fit for Pelican Water Systems and look forward to our 'healthy' partnership! |
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Pelican Water's "Premium Filtration System" was recognized as a Healthy Mom & Baby's parent-preferred baby items. It's becoming increasingly more difficult to protect our children from the dangerous chemicals and additives used to 'disinfect' our drinking water. The best investment you can make for the well-being of your family AND your home is to install a Pelican Combo System.
If you are interested in filtering chlorine and chemicals in your water as well as eliminating the negative effects of hard water without the use of salt then the low maintenance, easy-to-use Pelican Combo Series is your answer. |
Please click here if you would like to receive a brochure and dvd containing information about this product.
Note: For your convenience, the videos on this DVD are also available online. If you would like immediate information on the benefits of installing a premium Pelican System, please watch these videos online.
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If you have Multi-Headed Body Sprayers in your shower you may need a high flow system to accommodate the high volume of water needed to operate the shower system. Since the flow rate on each type of system can vary, please contact sales at 1-877-842-1635 or email us to ensure the proper system is sized for your needs
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Disclaimer: The information on this website has not been reviewed by the FDA. Products offered for sale herein are not intended to treat, cure or prevent any disease or health condition. No medical claims are being made or implied.
*Based on 80-100 gallons of water wasted weekly, total electricity usage and purchasing of salt monthly. |
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Pelican Customer Reviews: Combo Series
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Real customer review from verified purchase - Non-compensated feedback. |
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Replaced Old Salt Softener
I replaced a traditional salt softener system with the combo salt-free and carbon setup. Now we can drink great water from an tap and I feel good about the water supply. Granted, I do need more soap now, but that is not a problem.
- Rob Oswalt
san Diego
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Delighted
Be sure it's everything we wanted it to be: bathing, drinking, cloths & dish washing. We recommended it to one of our neighbors recently who also installed and are very pleased too.
Needs only 5 minutes attention once or twice a year to replace the low-cost filter.
- John Sommerwill
THE VILLAGES
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Great Choice
Our plumber had no problems with the installation and the improvement in water quality was noticeable within a couple of days.
- Dave Teer
Papillion
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Problem Solved
Customer service and attention to detail were amazing. One of the best on-line technical discussions and telephone interactions I've ever experienced. (When you call in for assistance and guidance, ask for Patrick Hollingsworth.) And, if you want to make sure you're covering all of the inorganics, metals, and organic traces, email them your H2O laboratory test results and go over them with the Pelican team. I'm also pleased to report that the installed system has not lowered the water pressure at all--a concern I had given the size and potential density of the filtration system. Installation is a breeze, although pay attention to the 24-hour carbon tank rinsing pre-use process.
- Dr. Charles Coleman
Pittsboro, NC
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No more salt!
These products have been everything they were promoted to be. The water tastes great and we have even more suds than we had with the old salt softener! We lost a little pressure but that may be because we had to replumb the system to get 2 tanks to fit in our house with no basement... Installation was pretty easy even with adding 50' of pipe and lots of elbows. I was a bit skeptical of the process with our very hard water but I would recommend it!
- Jim Beyer
Monona WI
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Great System
We purchased the full house filtration system from Pelican. Even though it only been 3 weeks the system was installed, we are very satisfied with the system. We have well water and we didn’t have a water softener. This system make a huge different on the first week. I was so happy to see again my white shirts looking white; I actually can see bubbles on the washer machine and dishwasher. Something we hardly were seeing before. The water feels great, and no longer smell. Coffee & Tea taste great. We are very happy with the results and recommend this system to everyone that has well water. Best investment I made.
- Santiago Bonilla
Mount Prospect, IL
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Love our Pelican Water System
We purchased the combo series with the help of Steve to determine what we really needed. Steve was right,we love the softener and filter combo. No more itchy skin!
I love the fact when I'm cooking I feel good about filling the pan right from the tap instead of going through our filter in the frig. My husband installed it himself and if he had a question Steve was only a phone call away. It was pretty easy to install.
Great experience would recommend this product to anyone.
- Ben DiBartolomeo
Tonawanda NY 14150
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Best Customer Service!!
After reviewing the website I left a voice message for someone to contact me to answer some questions. I received a phone call from Mark Hughes the next day who patiently explained everything and answered all of my silly questions. We were easily on the phone for a half hour. He never sounded rushed and I didn't feel pressured to buy. I had to discuss everything with my husband before making the purchase. Mark gave his extension so I could reach him with any further questions or concerns. Not only did we choose the Pelican system because of its superior performance, but we felt comfortable spending money on a company that delivers fantastic customer service! We called Mark back a few days later with a couple of more questions and then placed our order for the saltless combo over the phone. We look forward to receiving our unit. Thank you!
- Leah Alejandro Reeder
Sierra Vista, AZ
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Great Product
We moved to FL last summer. Even though we love our new community we learned that its water treatment facility is in need of repair and the water from it, on occasion, is not as pure as we wanted. So, after some investigation I decided on the Pelican System. Our water is now very pure and we do love the system. I’ve had water softeners and filtering systems in the past and Pelican is so much better.
- Mike Marois
Ormond Beach, FL
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Very good water system
I just had my system model PSE2000 Combo. The very first time when this was just installed, the process to flush the carbon was a very lengthy my who house has lots of corbon flush which it was indicated in the manual, and it took a long time to flush the entire house, but after that is was an amazing experience. The water was very soft and clear unlike my previous experience with Culligan water softener whic was salt tanks and oily feeling. It was noticable by my own kids water difference.. Santa Clarita CA
- Steve
Santa Clarita,CA
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A Good Whole-House Syste
We purchased the PSE 1800 system for the filtration and softening of our water supply. It contains a coarse filter, a fine charcoal filter and a softener. All three units are installed at the water inlet into the house. In our house, this mandated and outdoor installation.
So far, the system is working well and effectively. Installation was not difficult; it does not require a licensed plumber if one has some experience and modest plumbing skills involving PVC pipes. We like the fact that the system works without the use of salt or other chemicals, or electricity. Replacement of the coarse filter is easy, but we have not yet had to replace the charcoal filter. It is required once every five years or so. Hopefully that will not be difficult either. Overall, we feel that the system is well worth its cost.
- Mustafa Yilmaz
Venice
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Love it
Water actually taste better and I love how the entire home has filtered water and reduced fluoride with the added fluoride filter.
- Josh
Chattanooga TN
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Great all around
I am so pleased with my new system.I can now grab a glass of water from any faucet (took a while to get used to this new method!) rather then from the purchased bottled water dispenser that took up way too much room on my kitchen counter.It tastes great and is less filling! ;)
Customer service is stellar (Mark x209), we always have a few good laughs whenever we talk.:)
Thank you Pelican for a fine product and excellent customer experience before, during and after the sale.
- Michele
Boise, Idaho
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Very satisfied.
I purchased you combo conditioner and filter and couldn't be happier. I received it promptly after the order and installed it myself. The water is so clear and tastes like the purest spring water. Pretty impressive considering I live in Florida where the water has a sulphur taste. We recommend the system highly .
- JOHN COLLINS
FL
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Best Drinking Water Ever
Since our purchase and installation of our Pellican Water system, we have enjoyed the best tasting water ever. We have some spotting on our dishes, but most of it is eliminated by using the Cascade Action Pacs, which has a spot remover in it. Our laundry seems to come out clean and fresh. All in all we are very satisfied with our Pelican Water system and have recommended it to many of our friends.
- Ken Genz
Woodbury, MN
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great water sofer system
Hey been in use for a couple of months now everything working great
- Cliff. Hughes
Black Canyon city, AZ
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MORE HEALTHY
We really like the fact that we are making our entire house more healthy - and especially for ourselves while at the same time not harming the environment. Thank you to Scott!
- Lisa E
Ameilla, Florida 32034
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AN AWESOME PRODUCT!
We bought the house with a basic salt softner in place. The water was slick, we didn't like drinking it, and hated bathing in it. The Pelican softener system works better than I thought it could. It feels like bathing in city supplied chlorinated water from a surface water source, and is equal to drinking bottled water. Thanks Pelican!!
- Scott Clark
Azle, TX
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Pure water happy!
I love my whole house water filtration system. I have since added the fluoride filter also. It took a while to have clear water in my bathtub(sediment came out for quite a while) but I think it has finally stopped. Love the service with Pelican Water Systems too. They really take their time with you with any problem that is a concern to you. Hope I enjoy my system for many years knowing we are not showering or bathing or drinking or cooking with chemicals and carcinogens. Thanks Pelican!!
- Janice
Schriever
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Too good to be true
After having the salt free combo system installed, I could not beleive the performance. After having a Lifesource system for 5-6 years, there is no comparison. The Pelican system is far superior in performance,operating costs and NO BACKWASHING once a week wasting gallons of water. thank you Pelican!
- Joe Johnson
indio
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Solved My Problem
I ordered a whole house well water filter system and installed it myself. I found that Pelican's tech help was very knowledgable and avaiable when I called. The system is working very well and has taken care of the problems we were having.
Mike Newman
- Mike Newman
Shreveport, LA
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Works Wonderful
Installed it myself and intructions were easy to follow. Could see the benefits soon after. So nice to not have to worry about adding salt to a softner. Drinking the water now out of any tap with a great taste.
- Herb
Marquette, NE
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very happy with softener/filter
good product,works as advertised,installed by licensed plumber
- larry
las cruces,nm
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Great Product
After researching the salted products and hearing disturbing stories, my wife and I decided to install a Pelican prefilter, Charcoal filter and salt free water softner on our well that supplies all of the water for our house. We went from rusty tubs and toilets to clear in a few days after installation. I flushed out our water heater as instructed, but since it was ten years old, I ended up replacing the two heating elements and now we have plenty of fresh hot water. I especially like the way Pelican sends a reminder email to change the prefilter every six months. We have recommended this company to a fellow church member and they recently installed their own system. Being of Scottish heritage, I look for value and lowest total expense. This system gives us both.
- chip smith
Irmo, sc
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At last!
Pelican has achieved the ultimate in whole house water treatment! The filtered water tastes so good that individual faucet filters are no longer needed, we have great-tasting water instantly from anywhere in the house. Our skin is no longer itchy, our hair is softer, and our clothes come out of the dryer much softer too. We have extremely hard water in our city and we love the fact that the water softener is salt-free. Good job, Pelican!
- Holly rolls
Elk Grove, CA
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GREAT!
I loved the way the water tastes now. My wife likes the softness of the towels. Our plumbing man did a beautiful job...easy to take care of.
- Guy Farley
Plainfield, IL.
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.Very satisfied customer.
Excellent product. The whole house has perfect drinkable water. The softened water feels natural, not slimy as from salt softener. Have the system installed for 8 monts and working perfectly. Thanks Pelican for perfect filtration system.
- Zygmunt Amaretti
Las Vegas, Nevada
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BIG DIFFERENCE
It has made such a difference in bathing and drinking. We are so glad we invested in such a fine product!
- Herman Craig
Munfordville, KY
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Great Water
Have had mine for over 6 months, fixtures and bath enclosures have no hard water residue,skin and hair feel good and the water tastes great! That's the bottom line!
- Timothy L. Horney
San Marcos
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Very Happy!!!
I have done extensive research and reading comments of others before me on the Pelican Combo System and decided to trust what I was reading.
My wife and I are very impressed and very happy to now drink, clean, and bath with the water from the faucet! First impression after one week of installation is happiness! Highly recommend Pelican!
- Mike Hamilton
Noblesville, IN
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Great improvement
Water odor is much much better, no musty smell. Water better for drinking now. Bathroom tiles have no more algae growth in the grout. Previously had to clean the grout every week. Pinkish-orangey water line coloring is gone along the sink drain areas and the toilet bowls. We still get a slight visible dusting of black fine carbon particles around the toilet bowl area intermittently.
- Alfredo Sison
Midlothian
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Well Satisfied
We installed the PSE 2000 Combo System one month ago at our beach house located in Emerald Isle, NC. Prior to installation, the local water analysis report was reviewed with Pelican. Although the water quality was good, the chemical contents made it undrinkable. Since installation, in the short period of one month, the taste and feel of the water have greatly improved and will continue to get better. We no longer purchase bottle water or ice for drinking, water used for showers and clothes washing feel and smell much better. In addition, the plumber, who installed the system, was very complimentary of the quality of the products, ease of installation, and technical support provided by Pelican. Steve was very helpful and patient in assisting me during the selection and ordering process. The shipment was received in good shape two business days after the order was placed. I am confident that we made the best choice in our selection and recommend Pelican to address similar water concerns.
Bill Madden
Raleigh, NC
April 17, 2013
- William P. Madden
Raleigh, NC
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Love it!
We bought the Combo series in October 2007. It is a replacement of our old water system. What I like about this system is it's maintenanace-free. The water tastes a lot better. We have drinking water in every faucet in the house. We will be attempting to replace the media. Customer service said, it's easy to replace it. I'll let you know.
- Merlie
Bonita, CA
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On Time shipping
Mark was very helpful in helping me to make my decision and following through with very prompt shipping(I got it today)
I look forward to getting it installed and enjoying great water ASAP.
Thanks for all your help Ill let you know how the system changes our lives!!!
- Bill
San Diego, Ca
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great
Easy to install. Water is soften with no slimy feeling like with salt. Very happy we chose Pelican.
- Donna Martin
Ocala, FL
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Functioning of System
The system was easy to install, functions flawlessly producing spring water grade drinking water and Sodium free soft water. The only down side is we have a greenhouse and the Calcium and Magnesium deposit on plants is significant. We will have to now install a reverse osmosis system for the greenhouse.
- John Salventi
Ottsville, PA
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Combo series
We have had our whole house system for about 6 months. We have noticed that the water is better tasting, the shower area has less scum/salt buildup, and soaping/shampoo is much improved. We are very glad we invested in this system, I changed out the pre-sediment filter after 5 months and noticed the collection of rust-colored deposits (our water provideris not great and they have numerous pipe breakages which always raises the risk of additional sediment entering the lines). We also have a gas on-demand water heating system and we believe our whole house purification system helps trap any contaminant messing up the on-demand filters.
- Kyle Braund
Dadeville, AL
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Whole house system
I am happy with our whole house system. I like that we can drink chlorine free water from any tap. The taste is an improvement from regular tap but I grew up on Reverse osmosis water so I'm still not used to the Pellican taste. My son was disappointed that the soft water wasn't slippery like at a friend's house but I know this is better. My house was built in 1995 so I don't know if pipes had deposits but the screen washers in my faucets have yet to be clogged and they used to clog all the time. The system was professionally installed November 2012.
- Tina
Tarzana, CA
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No maintenence
After an easy install, we are still enjoying the filter/softener combo. Changed pre/sediment filter after six months. It is nice to have filtered water in the whole house!
- Paul Kelly
Leesburg, FL
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The Best Water
Five years ago the City required the removal of the salt water softener systems. After much research, the only system that met our goal was the Pelican Water System.
1) No salt
2) Low maintenance. Replace the primary filter once a year. With only two people in the home, we could go 18 months.
3) Good quality water!! The taste is equal to, or better than any bottled water. Makes the best coffee too.
4) Clean shower! Any scum or soap residue is so easy to remove. No calcium build-up.
We have used the system for five years and will replace the charcoal media this year, and then set back and enjoy for another five years!
- JIM SMITH
VALENCIA. CA.
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Great
No worry for maintenance,no salt... We are enjoying this products every minutes.
Great!
- Kay Cote
Las Vegas, NV
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love it!
I've had my combination filter salt free system for several months and I absolutely love the results. No more clorine smell in the shower and the water feels like naturally filtered water. No more dragging bags of salt down the basement steps. Cleaning is a breeze as even water spatters easily wipe off. Definitely recommend this system!
- Janet
Great Bend, KS
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great filter
This system has saved our plumbing, fixtures, and appliances from the mineral deposits that are so destructive in our area. My skin doesn't itch anymore and isn't dry like it used to be. Great product! We are happy with our water filter.
- Catherine Sterrett
Sherwood, OR
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Wonderful System
We love our new whole house system. It's all that
is advertised. No more calcium deposits and the
water and ice tastes better than bottled water. The coffee pot sparkles again! Be sure to follow the instructions when you install to avoid the carbon in your commodes. (Our plumber didn't) The only
small negative is that the water is so pure that
I have to add bleach tablets to the toilet tank.
Ha!
- Kerri
Arlington, VA
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Too good to be true!
Honestly I still find the technology a little too good to be true. But I'm believing it to be! My favorite part is knowing that we get FILTERED water, with no harmful chemicals, but without removing the helpful minerals. I have always been disappointed with the mineral free options. Reverse osmosis etc. I love that one system impacts all the water in our home inside and out!
And so far have not have to do a thing!
- Deb H.
Albeuquerque, New Mexico
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Not disappointed - Great System
Bought a combo whole house saltless system a year ago. Had it professionally installed by a licensed plumber. Noticed the difference in water quality right away. Really happy with the system. Have used a salt system in the past from another company. The Pelican in my opinion is a far superior and cheaper to operate and maintain system. Would definitely recommend and buy this system again.
- Glenn Jensen
Sycamore, Illinois
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Filter Change
Pelican,
We installed our second filter today (4/2/13), having purchased the system a year ago. The operation went very well after we called to inquire about silicon grease. As usual, your customer service help was outstanding and the system is currently working flawlessly as ever. Thank you.
Lou Parker
- Lou Parker
Aurora
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works great
So far so good. Have had unit in operation for five months. Love the water out of the faucet now. Tastes like bottled water. Have not had to descale my coffee maker in four months. Great product seems to do exactly as you claim.
- Matt Hess
Sun Prairie
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Happy
My wife and I are very pleased with the quality of the water that our Pelican system is providing. The taste of the water is exceptional. We lived in San Diego for many years before moving to the desert and the water there was atrocious. We were disappointed to find out the water here in the desert was very hard and tasted badly. The Pelican systems resolved both of those problems and has been maintenance free since we installed it 6 months ago. I would highly recommend a Pelican system to anyone who needs to improve the quality and taste of their water.
- Jim Elliott
La Quinta, CA
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functioning to my total satisfaction
It's almost a year since purchasing a Pelican Water Purification System. To date it has been functioning to my total satisfaction. The only item I had to change was the filter, which when ordered was received the next day, much to my surprise. I would most certainly recommend the system to anyone.
- Karl Thorne
Coral Springs, FL
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Happy As Can Be
We ordered the whole house filter and softener combo. The water tastes great and the showers with the soft water are fantastic. The dishes from the dishwasher are cleaner and the laundry is coming out better. We could not be more pleased ...
- Dave Armstrong
Atlanta, GA
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Customer Assistance
Thanks to Mark Hughes for helping me this morning. I ordered a filtration system on-line and realized I had meant to order the NS3 Water Softner. I immediately called once I realized my mistake and Mark put me on the right track. Ended up with the filtration/softner combo and I am sure we will be happy with the systems. Mark did a great job and was very personable, helpful and excited about the Pelican products.
Thank you Mark and you will be hearing from me once we install the system in our new home, hopefully sometime in June!
George Jones
- George Jones
Colorado Springs, CO
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Owner
I had the water conditional installed at my new home in January. Since then mine and my wife showers have been wonderful. We no longer have to use excessive creams to feel soft and silky. I love the taste of the water although my wife still prefers bottle water. I would certainly recommend the product. It was costly to have it installed and a regular house cannot install it himself unless he has plumbing experience.
- Hector
Sandoval
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Easy way to Water
We installed this unit in our Freeport Bahamas home along with a tankless water heater. The combination has proved to be great, with low maintenance and very cost effective.
- P Kaufman
Freeport, Bahamas
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Water tastes great
We have had the whole house combo system for 2 months and couldn't be happier. Mark lead us thru the installation procedure and it is straight forward. When water flow initally stated, I noticed a hairline crack in one of the heads and texted Mark a picture, he Fedexed a replacement head that day. At church last sunday when it was an unusually hot mid march 90 temp, they were serving iced tap water. We couldn't drink the water. This system is fantastic with great support. Thanks for all of your help Mark..
- Bryant
Tucson/Marana AZ
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warranty
Please give me the info to do the warranty. I lost it on my computer.I was very happy with the prompt delivery and that my favorite expert plumber was on the list provided. Paul Wood did an excellent job because he has experience in this type of installation.Each homeowner has individual situations for the location, pvc needed, etc. & that should be considered when purchasing. I am happy.
- Barbara Sudbrink
FL
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Good product
The filter system has been hook up for 6 mos. now, and the results are very good. We moved to Florida from Ohio and in Ohio we had a salt/watersoftner with R/O filter, this has done the job without salt and a R/O filter. The taste is great. My wife is picky about her drinking water and she loves this water, and no buying anymore bottle water. I would reccomend it 100% TEA Leesburg Florida
- thurman e arnette
leesburg
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Happy Customer
Just wanted to comment that my family is very pleased with our combo pelican system that we had installed about a year ago. Mostly happy that we do not have to purchase salt anymore like we had to with our prior water softener.
Again, thank you.
- Linda Grode
Lake in the Hills, Illinois
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Pelican water system Combo Series
The product is excellent.
I could highly recommend this combo series
it delivered all the features this product
promised.
- Christina Crisostomo
Longwood, FL
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Great system
Easy installation for any homeowner with basic plumbing skills. The system has been on line now for about 9 months, and there have been no problems. Water quality has improved dramatically in terms of both taste and softness. No more nasty things growing in the sink anymore either. I am totally pleased with my investment in this system.
- James Breidster
FL
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John Young
All was delivered in excellent condition. It was easy to install and it has worked well ever since. I highly recomend.
- John Young
Kings Mountain, NC
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Very Satisfied
I have been very satisfied with my water after installing the Pelican system. However, I expected that. What I was pleasantly pleased to learn about was the great customer service I receieved when ordered, arranging delivery, and afterward when I had questions.
- bruce hyland
tucson, AZ
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Ashok
I was concerned when ist ordered. Now having used for 2 months, it works great !!!
I would definitly recommend this system.
- Ashok Vaja
Greenwood IN
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Pelican Combo
Did the whole instalation myself,as I am not a plumber doing it was a little scary. After completion we have never had water any better, most of our lives have lived where water from the faucet was good. Our water here was terrible your system took the taste and clarity to the top. Very Happy as it works like you said and better.
- George McQuillan
Fremont Nh
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pelican 1800
I was really impressed with the ease of ordering and recieving the product to the installation. It only took 2 hours to install. Once it was installed, I noticed the improvement in the water right away, from clearity to softness. The system
works great. I would recommend PELICAN and my salesmen STEVE to anybody.
- Jim Nelson
Roseville Minn
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Great
After spending hundreds on just drinking water filtering systems which seemed to work great but not for long- getting an entire home softener/purification system has done wonders beyond pleasant tasting water, better tea & coffee but showers leaving my skin & hair much healthier & more attractive. The product may seem expensive initially but it pays for itself in numerous ways including better washed dishes, gentler cleaning of clothes & more effective personal hygiene. Add all this to the costs of drinking decent water- it's a great bang for the buck!
- Michael Miller
Quartz Hill`
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Pelican Water Purifier
I had this system for 7 years now and it is a
great system. It gives us clean and nice
drinking water out of our faucets.
Ken Otokawa
- Ken Otokawa
Alpharetta, GA
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Thanks Pelican & Mark!
The plumber (Bob Tsacrios Plumbing) did a great job.
We started seeing results within 2 days--washed my car Sunday NO water spots!
Yesterday I removed the drinking water filter in the kitchen. Water is very clear and taste good .
The dishwasher heating coil is looking dark rather than white.
We are very pleased with results at this point in time.
Thanks for your assistance
Jim & Ruby Shepard
- Jim & Ruby Shepard
Ocla, FL
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Great taste, no sediment
As we were building our new home, we learned that Pelican Water Systems offered a whole house, salt-free water conditioning system. We ordered the PSE 2000 system and had it installed. Water is our favorite beverage, and we were amazed at how great the water tasted from every faucet in the house--my wife said it was like having "refrigerator-filtered water" everywhere, instead of just at the fridge door. Then we noticed that we never had those difficult to remove water deposits in the showers and sinks. I highly recommend this trouble-free system to anyone who enjoys drinking clean, great tasting water, without the cost or hassle of water bottle deliveries. And it is new maintenance-free--just replace the water sediment filter once every 6 months, and you're ready to enjoy it for another 6 months. Like many other companies, Pelican Water Systems offers great products. However, what really distinguishes them from others is outstanding customer service, both during and even years after the sale. Mark Hughes, Water Specialist, was just the consultant that I needed when I was considering a whole house water conditioning system. However, I have found that the service he has offered me after that sale was even more valuable and impressive. Supporting Mark is a team of scientists and engineers, and together they are relentless in pursuing answers to your questions or problems. I highly recommend Pelican Water Systems because of both their products that work well and their world-class service, both during and after the sale.
- Mike Lappa
Metairie, LA
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Whole House System
Best money ever spent. Water taste great, and
no more hard water. Thank You Pelican!
- J Knoles
Petersburg, Il
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Awesome Water!!!
Pelican,
We live in Finchville, KY and have city water. Our water tasted like metal and chlorine daily. Our whites turned a dingy gray after 8 months in the house. Our new Pelican PSE1800 system is awesome!! The water tastes terrific and we no longer need bottled water from the store. Thanks for assembling such a great product.
Tom Wagner
Finchville, KY
- Tom Wagner
Finchville, KY
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great products
i ordered the combo salt free conditioner and carbon filter. i have county well water. recently we noticed increase in chlorine in our water. our skin became dry, red, and flaky. the main reason i bought was for our 2 year old daughter.
easy install.
well after 2 weeks we can tell the benefits already. our water tastes great my wife said" i love our water now. i can actually enjoy it"
our skin redness is clearing up, no chlorine smell, we can actually drink from the faucet if we chose. amazing
compared prices and the softener is initially more expensive but no filters to replace unlike the others on the softener.
amazing can't believe i waited this long.
- brad
VA
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OWNER
EXCELLENT PRODUCT, WATER SOFT AND DRINKABLE
- MARCO LEVY
FORT LAUDERDALE
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very pleased
I purchased the Pelican PSE-1800 System last October through your local Distributor, Phillip Davidson, in San Diego. I am very pleased with your product and I have recommended it to several of my neighbors and friends.
- Philip Moody
San Diego, Ca
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best system on the market
The system is working great no more clorine taste or smell and feels super on my skin thank you for the best system on the market.
- Mark Burdzy
Indiana, Pennsylvania
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Pelican PSE 1800
We have ahd the Pelican PSE 1800 water filtration system for about 2 1/2 years now and we are very satisfied with it. Our water is softer and the lingering oders that we were experiencing are gone. I recommend the system.
- Larry M. Howe
Parrish, FL
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satisfied customer
We have very hard water and the purchase of the Pelican water softener combo has been wonderful. We especially like the fact that we don't have to add salt.
- Kathleen Stolarcyk
Whitney Poiny NY
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Best product
When i inslalled the combo series i noticed right away no clorine taste or smell and it felt wonderfull no more dry itchy skin.Thankyou for the best system i ever had
- Mark
Indiana,PA
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Water softner
Having moved here from the Northeast we immediately n oticed the difference in the water. Very soft naturally in the Northeast...very hard here. Hair, clothes...you name it. We researched several companies and decided on Pelican. So far we are very pleased with the results and the product. Our house is a 3-2-1 typical 1 story FL home. I hope it stands the test of time but would reccommend it so far.
- Shelley Goess
Rotonda West, FL
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Happy
Boy, what a relief. This system has helped me already and we have only had it installed for a few weeks. We are on well water and it has has made such a difference for my dry itchy skin. Our drinking water is wonderful and my showers are so silky and soft I can hardly believe it. Should have done this years ago.
- Donna Melott
Enid, Oklahoma
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Shih Tzu confirms water ok to dring
I purchased my PSE1800 Pelican Water filter system in 2009. Because Texas has very hard water I needed to buy a water softner. And a salt-free one due to high blood pressure. Prior to installing the water filter my Shih Tzu refused to drink the water so he drank bottled water. After the Pelican Water filter was installed he had no problem drinking the water. He confirmed for me that the water was pleasant and drinkable.
- Audrey Boyd
Katy, TX
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Great product
I am very pleased with our combination water softener and whole house filter. We have been enjoying both for about two years now with no concerns whatever. When I change the filter (at six month intervals) it's a quick job and I'm always surprised at how much yuck has been removed from my drinking and washing water. The water tastes great, and I don't have to lug heavy bags of salt home any more. Great product.
- Keith Soper
Maple Glen, PA
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five star!
Hello Scott my name is Brian Ozimek. I am Wanda's son and I did the research an installation of my mom's Pelican system. I cannot think of any reason why Pelican systems would have a down side.From the water softeners compared information I found the Pelican system would be cheaper, easier to operate, and have limited maintenance. I personally have found out that all of those things are true. Pelican has an excellent product with many positive advantages. Plus they have also employed concerned, knowledgeable, employees in their customer service department that fill a very key role in any successful business. My experience has been five star.
- Brian Ozimek
Farmington Hills, Michigan
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I love the system!
Just a note to touch base and say thanks for all your help. Our system was very easy to install and has been up and working great for a few weeks. I am going to do the hot water exchange tank flush tomorrow. I love the system!
Thanks again,
Dan Frei
- Dan Frei
Merrill, Wisconsin
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great product
Very happy with this product, water taste great no more dry skin.The referral to Golden rule plumbing from your sales rep. could not have been better.They quoted me the best price from the list that was provided via e-mail.The install looks great and there was no mess left behind by golden rules plumber.
- kevin mahoney
Gold Canyon
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great purchase
This has been a great purchase for my faimly.I noticed a diffince in the taste right away I am going on 4 years of just about mantinance free just changing my pre filter ever 9 mths.
I cant say enough for the staff and for installation with there help i installed it myself...oh ya i dont miss the trips to the store to buy water see-ya aquafina....
- drew
wilmngton nc
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whole house filter and softner
Pelican products are performing as advertised. I am pleased that the advertised product produces a quality water for my entire household,
- David
Riverside, CA
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Wonderful System
I have had the Combo system for six years and have always enjoyed the whole house "better than bottled water" feeling. I take my environment seriously and have confidence that the chemicals in my systems are clean and healthy. Thank you Pelican Systems. Richard
- Richard W Woods
Maitland, FL
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Good Water Softener
We are very satisfied with our salt-free water softener. We've noticed definite changes in the water such as spot free dishes, no rings in the sinks and toilets, and better tasting water.
And, it's all done without adding any chemicals.
- Deepak
Irvine, CA
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Great water
The water is outstanding, no water sports on glass, cars and we can use our ice maker and water dispenser. No more bottles! I installed the system myself and was surprised on how easy it was to do. The bypass fittings on the tanks made it much easier to install and no leaking. I've been looking for a system for years and I know I choose the right one. The support staff was very helpfull when I call in for purchasing and the couple times I called in with questions.
Thanks
- Dwayne smith
Jacksonville Fl
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So far, so good!
Easy to install and seems to be working fine. Sales, and install reps, were also very helpful and friendly.
- Don
Las Vegas, NV
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Great Service!
As many others, I researched the various types of water-softener systems on the market in order to make an educated purchase that would suit my family’s needs. We live in Tampa, Fl. where hard-water takes a toll on appliances. Our appliances revealed signs of the effects of hard-water and as such, were covered in white residue. We’ve had the whole house combo system installed for a couple of weeks now and the water definitely feels softer, yet it does not feel slimy. Additionally, the service and follow-up from Scott at Pelican has been excellent. I like the fact that the system requires very little upkeep (no adding salt, etc…). The filter is simple to change out (only every six months).
Finally, I would like to share this with you. When I first called Pelican and spoke to Scott, I wanted to learn more and ask some questions regarding the system’s capabilities. I was impressed with Scott, because I didn’t get a “hard sales pitch”. Instead, he was polite and most informative. I felt he was honest, because he was quick to tell me what the system would do and what it “wouldn’t do”. As such, I felt more comfortable with the investment. I also like the fact that the system is easy to relocate should I purchase another home.
Hats off to Scott Stiltner for earning my business and to Pelican for a fine system.
Joey Medina
Tampa, Florida
- Joey
Medina
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***** 5 star review
We had our unit installed back in April 2012 and we have been very happy with the quality of the water and the service we have received from all the people at Pelican Water Systems. Patrick in customer service was very helpful in assisting us when we replaced the Sediment Filter
- Don Thomson
St Charles IL
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Tastes great!
I received excellent help and service from Scott when I inquired about these products. We had our system installed two weeks ago and are thoroughly enjoying our water. It is worth every penny spent. Still have dry skin from living in the desert, however there is still some improvement in our skins moisture levels. Getting to drink our water from the kitchen faucet (in lieu of having to maintain the refrigerator water with filters and time) is so handy! All in all, we have absolutely no regrets and would recommend this product to everyone! Thank you for developing such a great product!
- Sandy
Albuquerque, NM
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Happy Mom
We just installed our PSE1800 hole house pelican pur. water system and we love it, I don't have to carry those heavy cases of water anymore . We had exellent cusromer service every time I called and everone I spoke to was so helpful and kind and I send a big thanks to steve and all people at pelican . I GIVE U ***** SYSTEM IS WORKING EXEIENT.
- Lucia
Bakersfield,Calif.
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Great system
I am extremely happy with this system! It works great! The customer service is great too!
- Lindsay Mannooch
Las Vegas , NV
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Water system
I have owned this system for about 5 years and very pleased with the results. Water quality is excellent, mineral deposits on fixtures are no longer an issue and my steam shower unit has not been rebuilt since the Pelican system was installed. I had to have it rebuilt each year at a cost of $300 prior to the installation.
- John Troy
Pittsburgh, PA
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About Your representative & Product
Mr Mark Hughs, who sold this product is a remarkable man. I met him over phone when I ordered my R/O system from you about 3 years ago. With the present product, Mark gave all details of advantages & disadvantages of the system, & very patiently, explained the product. He was very professional, knowlegible & smart. After I purchased the product, I ran into some major technical difficulties, that made me almost send the product back to you, disgusted. Mark, very patiently, help me through to correct the problem, gave me confidence that "all is going to be well", & fixed every issue. This is a remarkable man in your organisation you should be proud of. He makes your company unique & special. I wish him good luck.
Dr Fernando.
- L W Fernando
Marco Island/Florida
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great system
We've had our water system for about three years now. We are very happy with it. Our water tastes great and we no longer have plastic bottles everywhere. We highly recommend the Pelican Whole House System.
- Amy
Los Angeles, CA
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Glad we found you
First of all, our rep, Mark Hughes, was most helpful in making our decision. We have been discussing getting a water system for years, We were confused by all the companies out there and bewildered by some of the costs; if not the initial cost, the cost and frequency of the filters. Our water in Scottsdale is not good for people with auto immune which I have. Also, the amount of money we spent on fixtures, coffee pots, etc along with the stains was financially draining.
- Tom Mullaney, Jr
Scottsdale, Az.
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Big improvement
We feel like there is a big improvement in our water quality. Waiting for water test. Certainly, the quick response in getting the equipment, the ease of installation, and the support available makes this a very positive experience for us.
Thanks!
- Mark campbell
Pearland, Texas
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Combo system
The combo system is a great system for a house. I'am very happy with the system. Thank you.
- Glenn christy
San Antonio tax
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"spring fresh"
We had Black Mountain Plumbing do the installation and they did a great job.
We are very happy with the results both of the softer feeling water and the "spring fresh" drinking water. Excellent product!
Michael=
- Michael
Carlsbad, CA
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Water purification system
I have had this system for almost 2 years I have it off of a flow well with sulfur water. It is the best thing I have done it makes the water as clean as bottled water. The only thing I have to do is change the prefilter every 3 months. If you are thinking of buying it is well worth the investment.
- gregory palmer
sebastian,florida
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Pay Back
I had a Pelican Water system installed about 3 weeks ago and two things really stand out as a big improvement in my life. First, I used to have to use 1 1/3 cups of detergent to do a large load of laundry, now I don't dare use more than 1/4 of
a cup or I will have soap suds all over the laundry room. This will be a nice savings as detergents have become quite expensive. Second, I have a very inexpensive set of everyday drinking glasses and before my water system was installed my glasses would always have a whitish film on them even after just being washed in the dish washer. Now after only 3 weeks of use of the Pelican Water system I can't believe how clear and shiny my glasswear has become. No more white film and the glasses actually look like fine crystal.
I also did a bit of calculating on what this product could save a married couple. Figuring in
the cost of bottled water, bagged salt and the cost of electricity, I determined that a $500.00
a year savings could result with the use of this
system. This figure doesn't even include the
savings of dollars due to scale buildup in the plumbing of a home. After tallying it all up I
have come to the conclusion that this product will
easily pay for itself within 3 to 4 years.
Needless to say I am extremely happy that I had this system installed and I forgot to mention the best part,,,,,,,,,my water tastes soooooooo good and I actually now enjoy drinking it straight from the faucet.
J Beck
- June Beck
Tucson AZ
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We love the water!
Our 5 year old dishwasher had died because the jets were clogged with calcination. We wouldn’t drink the tap water. Even the filter for the refrigerator ice maker didn’t stop the sediment. Our clothes were rotting from washing in our laundry.
Last August we installed our Pelican Combo Filter system in our home in the lower Rio Grande Valley . We simultaneously installed on demand water heaters which we would not do until the filter system was installed. Now the water tastes great. Everything is running smoothly. We love the water and the filtering system. It is a blessing.
Thank you,
Marcia Selsor
Brownsville, Texas
- Marcia Selsor
Brownsville, Texas
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A WINNER
i had this product almost for 5 years never had any problem i installed it myself i only change the pre-filer once a year thats it i had a leading other brand the water was slimey always adding salt always adjusting settings real hassel this pelican system is truly a winner !!!
- myron shindak
punta gorda fl
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comforting
It is comforting to know that all my faucets are delivering pure and soft water. Installation was easily performed by an experienced plumber who recommended the Pelican system based on the experience of his customers.
- William A Fioretti
Maineville, Ohio
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Top of the line whole house filter system
My wife and I purchased the whole house water system in 2009. My neighbors all have water delivered to their homes, when they come to our home they are amazed that we drink the water directly from the sink. In addition, our hot tub is filled with the water and when we had it checked it was perfectly pure and clean.
We have the system hooked up through the main line coming into the house so every drop of water runs through the system.
We have never had any misgivings about getting the system.
In addition, Pelican is always their to help with any questions.
- Steven Kovel
Fair Lawn,NJ
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Hassle Free
We love our whole house system. While others are loading up on huge bags of salt, we don't even think about our water! We moved from a pristine water area to a very hard water area and dreaded what we were going to experience. With the Pelican system in our newly built home, it was like nothing had changed. The great part is that we get the health benefits of the minerals in our drinking water.
Thank you Pelican!
- Sandi
Washington, UT
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So far so good!
Very happy with the PSE 1800 whole house filter-softener! Have had it up and running for a little less than 2 weeks, and noticed immediate improvement in water quality.....very little to no spotting on washed dishes, and ice cubes from our ice maker no longer taste funny! Kudos to Scott, our customer service rep; wonderful personality, very helpful and knowledgeable. So glad I made this purchase; my neighbors who still use a conventional water softener and reverse osmosis are jealous!
- Diane N.
Baker City, Oregon
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RESULTS
INSTALLING THIS SYSTEM IS CLASSIFIED AS MONEY WELL SPENT. THE DIFFERENCE BETWEEN THE BEFORE AND AFTER IS LIKE DAY AND NIGHT, 1000% IMPROVEMENT.
- RALPH FRY
FT MYERS, FL
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Love it!
My husband and I have been needing a water softner for quite some time. Our water was so bad that it ended up ruining my washer and my dishwasher and they were only 7 years old. I researched and researched and was very nervous. I kept coming across Pelican and all of their great reviews and reports. The reviews for Pelican seemed fake to me, I decided to take one more look at Pelican and when I did I saw that they were backed by google. I ordered the product and within 24 hours my husband and I noticed a difference. The water no longer smells! We love Pelican!
- leslie
henderson nv
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Helpful Sales Staff
I called your toll free number to speak with a sales member about the PSE 1800. I spoke with Steve, who was very energetic about the product and very knowledgeable about all of the Pelican products we discussed. He was very helpful and provided full explanations to all of my questions. His knowledge and efforts were a big reason why I decided to make the purchase.
- Ken Chatham
Jacksonville, FL
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Thank you very much for all of your good help
We have been very pleased with the Pelican water treatment system We installed it in 2007/2008 and it has been trouble free and has provided very good water.Thank You again. Best Regards Karl Stansell
- Karl
Stansell
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decision to purchase
Based on what I researched online and based on price my wife and I decided to go with this home water filtration system. We are excited to install this unit as we are remodeling with new sink/counter tops/faucets and want to keep the hard water spots from showing up. I'll log back to to give a report in about 6 months after installation to give more feedback.. Salesman Steve @ X205 was more than helpful and explained how it all works in great detail! Thanks Steve!
- Andy
Boulder, CO
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Purchase experience
Just wanted to let you know that Patrick was knowledgeable and helpfull in my experience with first obtaining a water test kit, explaining the results of it; and then throughout the purchase of the Combo unit. I am looking forward to receipt and installation of the system. Thank you!
- Charles W Leazer
Loveland, CO
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Thanks for help with my order
Thank you Scott for making my ordering experience such a pleasure. Your help with my water report and your knowledge about your products was amazing...Thanks again for all your help and I'm looking forward to writing a complete review after we receive and install our new Pelican combo series PSE1800.
- Jerry
Kerrville
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GREAT INVESTMENT
We purchased our 1st home in SoCal in June 2012. We have hard water and the home had never had a softener system installed. After researching different systems we purchased a salt system from Lowes and when we asked a plumber about the system he recommended that we return it due to the environmental issues and potention outlawing of salt system in the near future. We returned the system were referred to Pelican's website. After weighing the cost savings for installing the system myself we decided to go with the PSE2000 Combo System. Installation was easy and instructions were easy to follow to prepare for install. I chose to use copper piping to plumb the system into my homes main water line. The additional materials cost approx $250 and it took me about 6 hours total to solder and connect everything. After running the water post-install as directing in the instructions every member of my household noticed a significant difference in the water. We are now drinking out of the tap and there is no residue left behind on anything. Probably the best thing about this system is that it is practically maintenance free. We expect to have to replace the charcoal tank every 5 years at a cost of $216. Absolutely amazing. A big investment up front but well worth it in the long run.
- Scott Gilman
Oceanside, CA
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Pelican Perfect!
When I was a kid (in my early 60's now), we drank the water right out of the tap. No problem. How times have changed. So now,it was time for us to change, from bottled water to better water. Don't know what happened to the water over the years, but we're thankful we happened to come across "Pelican" and Mark, our service rep. Great company and web site, great products and people. Easy to set up, install and maintain. Fantastic support after the sale! What's not to like? Leave the bottled water on the shelf. Get a "Pelican" system and be perfectly pleased. We did ... and we are. Thanks Pelican!!
- Sam Bellavia
The Villages, FL
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Wonderful system
We are extremely pleased with our new Pelican water filtration system (combo series PSE 1800). Our water tastes great and is very safe to drink (safer than bottled water), it saves on our pipes 9(less corrosive), is much better water for our hot tub & its elements, and is a very easy system to maintain. The people that work for Pelican are very knowledgeable and cannot be more helpful for maintenance questions, etc. I would highly recommend this filter system for everyone.
Sincerely, Steve Myers
- Steve Myers
Sun Valley, ID.
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Excellent
All my research for a water purification system lead me to Pelican. I spoke to Patrick on the phone about a dozen times regarding questions about the system and pricing. He also spoke to my plumber twice. Patrick was very honest, helpful and did not pressure me into purchasing the system. I look forward to pure, clean water and no more lugging water bottles!!!
- Susan
Pittsburgh, PA
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Satisfaction with combo water softener
We have had our Pelican Water Softener for about 5 years. During that time, it has given us no problems and provides pure drinking water for our whole house. It has been basically maintenance free and was one of the best investments I have made. We live in Arizona and the water is unpalatable in its natural state. Our water softener provides us with pure water for washing clothes, dishes and bathing, in addition to drinking water.
- John Parks
Apache Junction, AZ
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Customer Service-- Steve ext. 205
My Pelican Rep was Steve at ext. 205. Steve was very knowledgeable about the product and I felt he wasn't trying to sell me things I didn't need. Steve was also very patient and took the time to explain things so that I understood and felt comfortable purchasing them. He also was very kind and had a great sense of humor. Because of Steve, I will tell my friends about Pelican and what a great customer service they have to work with.
- Vickie Allen
Galva, IA
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Pelican Combo Series
I highly recommend the pelican combo softener/filtration system, which I have had for four and a half years now. This was a great solution to replacing a water softener that used salt in a city with very hard water. This system is better for your health, for the environment, and it uses no electricity. And customer service is outstanding. I recently spoke with Mark Hughes, who was courteous, knowledgable, and helpful with a new order of pre-filters. Thank you!
- Ann
Rockford, IL
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Thank You
Your sales representative, Scott (ext 210) was very informative and helpful with regard to our purchase.
Also, your website is very well designed and answers all the questions prospective buyers might have.
Thank you!
- John Scialdone
Glen Rock
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Order process
So far, everything is great. A-1 Excellant on providing information about the product and system installation questions. Order process went smoothly. 3 day delivery and no shipping costs also a big plus. Getting back to me through email with my order number and your contact information is a good policy. All is good so far. I'll let you know later about the actual delivery and installation.
- Thomas Cramer
Houston, TX
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Big difference.
Since we installed the 1800 combo, the water quality improved tremendously. No more sediments in the kettle, washing hair is not a struggle anymore, and no more buying 20 gallons of water every few weeks and hauling it home from the supermarket. Great product.
- Marcin Ceglinski
Suffern, NY
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Happy Customer
We have been using the Pelican filters for almost
two years and are very satisfied with the product.
- John I. Alexander
Bluefield, WV
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Customer Service/Product
After browsing on-line I came across the Pelican water systems/softeners/conditioners. I was very impressed, so I gave them a call. I spoke to Scott who was very knowledgeable, very informative, and very helpful making sure that I was buying with confidence. The system is great! My wife and I love it! No more chlorine, chloromines, or other chemicals that are harmful to the human body. Oh...and no more itchy skin___that's a BIG PLUS!!!
- Rene Pena
TX
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Totally Grateful for the great water
First of all, allow me to compliment the Pelican Customer Service team for their outstanding services which I have received every time I've called upon them.
We have the house salt free water softner/conditioner combo and have been using now for the last 2 years. What a big difference this unit has made in the way the water feels when taking a shower and drinking it too. We would never again even think of using a salt water softner.
- Jesus R Rodriguez Jesse
Converse, Texas
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great system
recieved one system so got another one thanks to steve great advice from him will recommend pelican prods to family thanks again steve x205 from the crandalls
- donald crandall
alton mo
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Great Water
I waited a bit to see if the filtering system was everything I read about it. It is! We love the water and my skin feels so much softer. We also were very pleased with Carey Plumbing, who installed the filter.
- Mike Marois
Ormond Beach, FL
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Works Great
I installed mine about 6 years ago and I love it.
- Jim Stelling
Peoria, AZ
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Renovated House
Renovating and moving into my Mother's house in N Florida--she passed away early this year--Have always disliked the tast of the water and its super hardness (must replace/clean showerheads yearly). Did much research, ended up talking to Steve at Pelican-- very knowledgeable and extremely helpful. He was a big help sorting out the facts from fiction on Salt free and Salted H2o softeners and water purification. Purchased a salt free combo system ad can't wait to get it in! Nice experience, easy to understand-- science is sound!
- Bill McManes
Fernandina Beach, FL
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Superb
Steve was superb in answering the many questions regarding the proper system for my needs. Thank you
- Sandy
Rancho Cordova, CA
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Excellent Service
Thank you Brandy for your excellent customer service. Received my shipment late Friday morning as promised. Now installed and working well.
- Matt Faulds
Las Vegas, NV
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combo series
i talked to steve he was patient with my questions gave me great info so with confidence i was able to order pelican products so thanks steve
- don crandall
alton mo
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Great Customer Service!
Patrick did a great job of answering all of my questions about the salt free water softener and water filter systems. I love the free shipping and no tax. It will be delivered in 5 business days or less. Looking forward to trying out the new system.
- Barb Thompson
Arroyo Grande, CA
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Fun Buying Experience
Steve was knowledgeable about Pelican products, and answered all my questions (some more than once). He has a very personable delivery which made for a comfortable and confident buying experience.
- Holly
California
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Great Product
Very good customer service and installation help. Good Plumber network to help with the install. We now have fantastic water at every faucet in the house.
- Paul Kelly
Leesburg, FL
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Great Product/Customer Service
Can tell the difference in water quality since putting the system in and love the fact that we do not have to purcahse salt anymore. The customer service/support team is excellent!
- Marc
Sandy, UT
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Satisfied Client
We purchased a PSE1800 after being thoroughly dissatisfied with a "competing" product, which we removed and gave away.
We have been most happy with the Pelican System's performance and the excellent support provided by the Pelican staff. Incidentally, when we use water system (plumbing) professionals for other house maintenance/repairs, they often remark that we have a System that is "the best in the business."
- Tom Wirkutis
Port Orange, FL
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Satisfied Customer
I recently purchased my first home, and knew that I did not want a salt softener. I wanted water for drinking and to water the plants. The Combo system looked like it would provide what I was hoping for.
So far the system is wonderful; the water is drinkable right out of the tap.
I would definitely recomend this system.
- Antonia Meyers
Barrington, IL
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This system really works well
Like many others, I did a lot of research before buying this system. After 3 yrs of using this system, I can finally say this system really works.
A few examples here: 1. The water tanks of toilets still look pure white inside after 3 yrs; 2. We are using at least 20% less water in shower; 3. We cut almost half detergent in our washer machine.
- Doug
Cerritos, CA
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Superior Customer Service
I called your customer service line Monday to get a few answers to questions I have about your filters; how they work, how they are installed, which one meets our needs, etc. The representative I spoke with -- Mark, was knowlegable, interested, kind and pretty darned humerous! He really knows water, and he knows the products Pelican manufactures and how to make a good match. I was very impressed with his ability to understand my concerns and come up with a viable solution. He is a credit to your company; he knows his job very well, is great at customer service, and is a really nice guy too!
- Joan Searcy
Centennial, CO
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Very Happy
Just had the combo system installed last week and my water tasted clear immediately. I was considering an under the counter filter in the kitchen but I now can use any faucet for clean clear water and the cost was not that much greater. It is a sleek compact system and I have already had people impressed with it. If you live in New Jersey or the tri-state area, I highly recommend R&M Plumbing and Heating, a preferred Pelican installer. Eddie was knowledgable, ordered and installed the system immediately and most importantly did a supurb job with the installation. Everything was explained to me and I had 100% confidence in him and the system.
- Mary Anne
New Jersey
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Satisfied Customer
I spoke with Steve over a two day period regarding the Premium Combo Series and was able to get all of my questions answered. He was very knowledgable of the product and very professional and friendly. This product will be installed in a new construction home. I have no reservations that it will fulfill my needs. Thank you, Greg.
- Gregory W. Rachwitz
Vacavilkle, CA
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Light, soft, water
We love, love, love, our pelican water filtration system. We now enjoy great tasting water, softer, cleaner feeling skin, sparkling glasses, no more water stains in our stainless steel sink or dishwasher, and a shower door that looks like new. Did I mention that the water taste great,,,from every faucet in the house. We have had many neighbors and friends making a purchase after coming to our home and checking out the system. Bottled water !!! What's that?
- william stanger
95336
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How to decide
I had no idea how to choose what I needed, but was assisted by the salesman and my needs were met. My dishes now have no film and no more white rings around my sinks & showers. With my first water filter change I saw what I had been drinking and bathing in. My filter was very very dark and ugly. That convinced me I had made the right choice in water systems.
- Janice Smith
Branson, Mo.
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Best NO Salt Alternative
WOW ! After a lenghty research period, decided to go with the Pelican PSE1800 whole house system based on reviews and an actual neighbor in my neighborhood who had one. I considered the salt based systems and it pros and cons but really didn't want to add salt to my system for health reasons. IMMEDIATELEY after install, the water quality was obvious. After the first shower there was no more dry skin or mineral residue on fixtures or glass shower doors. Glasses , silverware and dishes came clean as a whistle with no residue. And as a bonus, pure filtered water flows from every faucet in the house and not relagated to only (1) fixture as with the reverse osmosis systems. No salt to add, no wasted water, only clen fresh tasting soft water throughout the house.Case closed! Happy as a clam!
- Paul MacFarland
Niskayuna NY.
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Incredible!
Absolutely wonderful water! Easy to install, excellent quality, virtually maintenance free. I have to change prefilter every 6 mo. because our water is so bad. Easy to change, no leaks. We are on county water system, but water has lots of sediment, iron & calcium, plus chlorine smell is very strong. This system takes it all out, tastes wonderful, & is crystal clear. No more iron stains or calcium build-up on fixtures & water heater. Like having your very own pure spring!! Will pay for itself over time. Installed last Oct.
- Karen Kyle
Bloomfield, MO
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Better than Expected...
The system is better than expected. The water pressure is the same as it was before installation, and the salt free softener doesn't leave the water feeling slimey.
No big maintenance for 5 years, and the price of the media change is very low. Best system on the market.
Deliscious filtered water out of every faucet!
If you're thinking about a whole house filter system - this is the one to buy.
Thanks Pelican.
- Tim
Palm City, FL
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Love my combo unit
I originally had a salt system and replaced it with a Pelican Water System. I purchased the salt free water softener and the whole house water filter. The water tastes wonderful. The shower is wonderful with no slippery feeling on your skin. I would highly recommend this water system.
Some of the best money ever spent.
- Diana Meister
Pittsburg, KS
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Product Satisfaction
We have very hard water in Savannah. After researching numerous alternatives, we chose the Pelican combo series, PSE1800/PSE2000. It was installed in 2008. We have been very pleased with the performance. In the first five years, only have to replace the prefilter, which is not a big job. Highly recommend Pelican.
- Scott Stern
Savannah, Ga
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Completely Pleased
We have had our combo system for about 3 months. It performs exactly as advertised. My wife's comment - "why didn't we get this before". My visiting daughter's comment after she returned home: "My hair feels so good I do not want to wash it". I was skeptical and did a lot of researching before buying the Pelican Combo System. We are very pleased with it and I would highly recommend it....
- Joe Genchi
Agoura, CA
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Customer service
Very happy with the service I received over the phone with Steve at extension 205. He was very professional, friendly and helpful.
Really looking forward to receiving my water filtration system.
Thank You!
- larissa coe
long beach, ca
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service
I am very happy with the service and the product i bought from pelican it seems to be working very well with no problems over all very happy.
- daniel blough
richmondhill ga
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GR water
We bought a system that Pelican spec'd to filter the entire house. Santa Barbara water has the highest mineral content. With the system Pelican spec'd, our water tastes good, is not "slimy" feeling like salt softened water, and leaves far less mineral deposit on everything. THANK YOU, Pelican!
- Ann Benham
Santa Barbara, CA
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Excellent Service
I initially contacted Steve regarding some questions I had about Pelican systems. He was very helpful, and was able to give me all the information I was seeking. I called him a few days later to order my system and he, again, was most gracious and helpful throughout the ordering process. I am now looking forward to the arrival of my system so that I can begin enjoying the results of its filtration and conditioning.
- James Breidster
Osprey, FL
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Installer/Plumbing Contractor
We have been in the Plumbing trade since 1970 and have installed many filtration and softner systems but, Pelican is the easiest to install, and the most efficient system yet. This keeps the cost of installation down for the customer. If I had three thumbs, they would all be up Pelican..... Keep the great technology.
- Joe
Covina, CA
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Water filter/softening
Products perform just as expected~no surprises, which is nice for a change. Very happy with this purchase.
- Donna Tooley
Staunton, Il.
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home owner
Have spend a week researching salt free systems and after reading all the reviews decided on this system. It will be installed Monday and we are excited to try it. Will keep you all posted. Thanks to all of you who posted a review. It was great help in making my decision.
- bill
olathe colorado
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The best Water
Just built a brand new home here in Florida, and while the builder said the water was good, I did not care to pay attention to him, and had the Pelican 1800 combo installed. The water is fantastic. No smell, no lumps, no nothing , other than clean pure H2O. i had done a lot of on-line research, and discovered Pelican. I ran into an old friend who managed a water treatment plant as a profession, and he said that I chose the best. He had just helped his brother put a Pelican in his home in Florida. Save your time and just order a Pelican.
- Jack Lockwood
Homosassa Florida
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change fllter
YOur technican is great assisting me in changing the filter.
- Robert Chiu
Walnut, CA
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Good news!
We have lived with bad water since we bought our house in 2006. Already had to replace a dishwasher probably due to the water, so we decided it was time to condition the water. We investigated alot of different systems and decided on the combination filter/salt-free conditioner. After only a month, we see the difference. No more spots on the glassware, shower doors, and mirrors. And the water has no taste or odor. First time we have drunk right out of the faucet. Big thumbs up.
- Maggie
Fernandina Beach, FL
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Thank You!
Hello, Brandy. hank you for sending the product registration and the client survey. I appreciate the promptness of your reply as well as your company's professionalism and consideration. Our unit has been in use for three days - the break-in period, and we are pleased with how things are progressing before we can turn on our faucets at full force. Our installer, Simply Green, has been helpful and informative as well as doing a great job. We look forward to using the Pelican Water System and say 'adios' to our Rayne Salt Water Softener!!
- Grace Masuda
San Jose, CA
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Great Product
I have had the PSE1800/PSE2000m system installed for 4 years now and would not do without it. The best thing is that there is no maintenance (salt or whatever) for 5 years. I presently had to take the system off line due to plumbing problems and can tell the difference in the water. I will buy the replacement media and change it out while it is off line. Great product.
- Ronald Klein
Richmond, TX
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UNSURE
I LOOK FORWARD TO THE PRODUCT. MARK WAS A GREAT SALESMAN. VERY HELPFUL AND INFORMATIVE. HE DESERVES A GREAT COMMISSION. I AM VERY PLEASED WITH THE SERVICE THUS FAR. THANK YOU
- ISRAEL HEBERT
BARKSDALE TEXAS
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We LOVE it!
We installed the Pelican Combo....whole house water filter and softener almost 3 years ago. We LOVE it! Our entire house, every faucet, has pure, non-salt softened water to use. Dishes sparkle, body is clean with no chlorine, even our 680 gallon hot tub has clear, pure water. Hair rinses better, water tastes great, even from the ice maker! We recommend Pelican to everyone. We couldn't be happier, and our plumber said installing it was easy!
- Steve and Jane Kovel
Fair Lawn, NJ
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Really Great
Our system is in place and working just as advertised. I had the installation done, as I choose to put the main tanks inside and wanted copper all the way, but the pre-filter is installed in the garage. Already feel, taste and see the difference in our previously very hard and not good tasting water. This is a great value for the price.
- Don
Chandler, AZ
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Good job to all of you
Love your products. Really love the service. Every time i call i get the same positive attitude. Thanks very very much. You guys are top shelf.
- Kim Cooper
AMHERST VA
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Very satisfied
After I had my filters professionally installed two years ago, I have been very happy with the performance and ease of operation. I replace the pre-filters myself as needed and the water tastes great. Good product, good service and easy to operate.
- Dean Ayers
Las Vegas, NV
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So far so great!!
Mark has been a good example for dealing with your company. Order worked fine and it is being shipped at this time. We'll know more after equipment is installed.
- Lee Marvin
Dayton, NV
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Tired of salted water
Its a bit scary for seniors to purchase any big ticket items. Mark was very helpful with our selection and we now await our purchase.
He invited us to call him anytime with our questions. And I am sure we will.
Thanks Mark for all the information.
CP
- Charlotte Pollard
Dayton, Nevada
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Satisfaction
Steve worked with us answering all our questions. He treated us respectfully and is truly a fine gentleman. We appreciate all the time he took to be sure that we were satisfied.
We ordered the salt/free combo and are eager to receive it on Thursday.
Thank You .
Libby Gessler
- John & Libby Gessler
Summerfield, Fl. 34491
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Order Placing
I talked to Steve 3 times before I placed my order. Steve was very helpful and courteous. He answered all my questions and helped me make a final decision on what model I should buy.
- Joseph Genchi
Agoura Hills, CA
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Helpful service
Steve was very pleasant and helpful when answering all of my installation questions. I have ordered the filter and softner combination and am excited to experience the results once the product has been installed.
- Carol Freese
Kennewick, WA 99336
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great service
I would lke to give a shout out to Steve for great customer SERVICE. Steve worked with me while I placed an order for my neighbor and myself and answered all my questions. I wish all customer service folks were as responsive to customers needs as Steve is,thanks for the great service,hope the filter is as good as Steve, Bob Williams
- robert williams
boiling springs sc
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Wonderful Product!
The water is clean & even delicious for drinking! I don't need to buy drinking water any more!!! I would recommend this product to everyone without any hesitation!
- KIMMY
CLOSTER, NJ
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Initial Order
Steve answered my husband's questions and then I called him back and asked him a few more. He was very professional and courteous. He was knowledgeable and helped me order the correct system from the water report that was submitted.
I am anxious to receive the system and see how well it works. I have someone else who is waiting to see how we like it since they are interested in getting a system that actually works and is not constantly needing maintenance.
- Vickie Holtgrieve
Blanchard OK
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Great service and great products. Keep up the good work. I really appreciate the automatic reminders when it is time to replace the filters. It would be nice if you could remind me of when it is time to replace the media.
- Rand Tapscott
IA
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Pelican Whole House Filter & Salt Free Softener
Pelican Whole House Filter & Salt Free Softener
Installed everything in about 4 hours, Best move I ever made. System is everything they said it would be. Saving Money by not wasting product and my Tank Less water tank is liking the clean water as well
- Brent Franklin
Tonawanda NY
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Great Product
The installation was simple and only took about one hour. The system is running great. My water is soft and tasts better than bottled.
I would recommend this system to anyone wanting to greatly improve their water quality.
- Pete Waldeck
Daytona Beach, Fl
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Purchaser Review
Purchased our system 24Jan12. We are enjoying our system and it's tasty water. Before installing our Pelican system we had bad tasting and slightly hard water. We now have water that is softer and tastes like spring water.
We are very happy with our Pelican system and would highly recommend it to any one.
- Harry W. Andrews
Bellingham, WA. 98226
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Owner
Justin as I told Chad which was instrumental to my purchase of the system. The water here is about 20 hardnes,iron and the ph was low. After approx. three years of using the Pelican system the tank less water heater which was suppose to be cleaned once a year and it did not get cleaned. The tech's that came out and cleaned the water this year could not find any calcium or build up in the water heater. I can't thank Pelican enough. Chad has been a great help and always willing to help or answer any questions that I've had during the installation and after. Thank You Chad.
Charlie
- Charles Perry
Bellvillve. Texas
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Pelican water softner
We've had our Pelican water softner system installed over three years ago, and are very satified with system and the results. Changing the filters every six months is a breeze, it takes me less than one half hour from start to finish. We have our system installed in the basement and I'm sure glad that I don't have to carry 40# bags of rock salt down stairs to put in the system.
We're originally from Hawaii where hard water is not a problem. When we moved to Georgia we really noticed the difference in water quality and hardest. Once the system was installed, we noticed the difference right away, when bathing, and it helps with our refrigerator water and our espresso machine. It's great.
Elton Chargin
- Elton Chargin
Cumming, GA.
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Combo
Bought the Whole House Water Filter and Water Softener system in 2009. The people on the order desk were very helpful. The system showed up on-time and the unit was exactly as pictured. We have used the system for 3 years now and are very happy with it. Someday when we sell and move we will buy another system from this company. By the way the price for the filters and sediment are very reasonable and top quality.
- Tom Maxey
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Good Product
I purchased the Model 1800 for three seperate small houses and the occupants of each house said that they were very pleased with the units. They say they can tell a real difference in the water quality and are now drinking the water right from the tap, something they were not doing before the instillation of the Pelican system. The salt free water softner filter along with carbon filter seems to really do the trick. In addition when I've had any questions about the system the Customer Service department has always been very helpful. Couldn't be happier!
- Sherry Webb
San Antonio
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service
fantastic, rapid & complete response
- Don Fothergill
san antonio
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Outstanding Customer Service
Although I've had my system for two years, I only got it operational about a year ago. I've had to contact the company about a dozen times for various reasons, and in all but one case have found the customer service people to be, without a doubt, the most courteous and helpful group I have ever dealt with. I don't bestow these words lightly, I can't remember a business that I have enjoyed working with as much as yours. The system works as advertised and the support is outstanding!
- S ZERCHER
Fernandina Beach, Florida
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Custom Pelican System
We researched whole house water filter systems for almost a year while we were constructing our new home. It was a tough decision because of all the information (sometimes conflicting) out there. After researching we spoke at length with representatives from Pelican and the other companies, and Pelican really convinced us that their system was what we were looking for. We ended up buying a custom-sized combo system with filtration and water conditioning. They even took note of our location in Northern New Jersey to upgrade our pre-filter at no additional cost. Everything arrived exactly as ordered and installed fine. The water now tastes significantly better than before and we have checked the pH and found that the water is more alkaline (less acidic) than it used to be. Our home water is now much cleaner and safer than it ever was. After our experience our house contractor has been recommending Pelican systems to other clients as well.
- Richard Engel
Ridgewood, NJ
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Mr
I contacted Steve several times and he was always helpful and a delight to work with.
- John Dooley, Sr.
Henderson, NV
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Customer Service
I want to take this opportunity to complement Steve, a member of Pelican team. I called multiple times with questions regards a combo salt free system for well water. Steve was very helpful, asked clarifying questions, recommended a system to meet my needs. I never felt pressured to buy a system even though I called at least three times during my research. I was given the name/# of a local plumber who highly recommended the Pelican System as well. He said he'd installed a number of the systems and all the customers really like the system. Based on my initial interaction with Pelican, I look forward to getting the system and having it installed. I'm confident the "service" after the sale will be just as enjoyable!
- Carl Stimson
Dawsonville, GA
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Pleased Customer
We chose this system after many hours of research. One year after installation, we are still pleased with our purchase and appreciate that it does its work without causing us to spend time fussing with the system. Just contacted the company for information about our system (we lost our paperwork!) and they responded quickly, supplying us with the necessary paperwork and information.
- Mary
Marana, AZ
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The best ever!
I have purchased the combo series 5 years ago and have enjoyed it ever since. After sharing the benefits, my father and my sister also purchased the same combo series for their homes. My father who has a green thumb loves the fact that the plants are even healthier. Some of the black bubbly spots under the leaves dissapeared so he is really happy.
I just purchased another combo series for my new home. I decided to leave my old combo series for my tenant to enjoy. After you get used to this wonderful stuff, you can't live without it.
- Judy Moon
Torrance, CA
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Customer
Steve did an excellent job helping me order this product and explaining many things pertaining to it. Looking forward to receiving the purchase!! Thanks so much!!
- Pamela Wolf
Junction City, Kansas
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Mr
Steve was very helpful in answering my questions and offering guidance in my decision-making process.
- Charles Sweeney
Winter Springs, FL
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Still working
System has been in 2 years, and still working fine. Just reordered new prefilter cartridges.
- Wesley Anderson
Zanesville, Ohio
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After more than a year
We love our system. I have done away with the under the sink filter and even the one in our frig. We have solar hot water and about every 6 mo. I drain the bottom of the tank, before the filters we would get allot of white crystals after installing the system the water may have a tint to it, and our fixtures all do not get that crusty white build up.One other thing I would like to mention at the time of install the instructions were great and it make installation rather simple thanks APL
- Andrew Lucas
Zephyrhills FL.
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Pelican
My name is Patrick Arviso and we wanted to find a system that didn't use any electricity and still was as good as our last ?Come to find put that Pelican not only didn't use electricity but was rated on top of the consumer market ! after some research of half a dozen systems ,I was sold on the 2stage system Pelican offers in the PSE1800 .
I have a family of 3 and we wanted only the best for us ... I live in Arizona and the water is okay but now with Pelican it's the best tasting water to date ..I had it tested at my local water testing lab and was told it is balanced as well as clean with no chlorine what so ever ! I installed it over 6 weeks now and we are all really happy and haven't purchased a bottle of watersense . Thank you Patrick and Pelican ..! your Patrick and Michele Arviso ..Phx, AZ.
- Patrick Arviso
Phx, AZ.
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My review
After doing extensive on line research, I decided to purchase a Pelican system. I have had a Culligan for years and felt that I wanted a system that uses no salt or energy and is environmentally friendly. Also, Steve was very friendly and knowledgeable.
- K. Hoyal
Wilton, Ca
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great customer service
Just got my system in yesterday, my cutomer service rep (Frank at ext 201) has been great walking me thru the process.
- terry
henderson, nv
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homeowener
We just purchased our combo series PSE1800 salt free water softener and whole house filtration system at the beginning of November. Before that we owened a salt water softener for many years. After checking out many water softeners we decided on the salt free system and a whole house filtration. We are very happy with the quality and taste of the water. I don't have the slimey feeling when I am taking showers like I deed when I had the salt system. We do not waste water for backwashing and it is a very low maintenance. We had the best custumer service ever which is very important when purchasing any product. Thanks Pelican Water Systems.
- Rezan Finley
Glendale, Arizona
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excellent treatment
My wife and I would like to express our gratitude for the excellent treatment we received when we had difficulties with the plumbing firm installing our Pelican Water System. The Pelican staff responded quickly to our problem and acted in a very professional manner to see the issue resolved satisfactorily. We are extremely happy with our Pelican system, and our dealings with Brandy and the other members of the company who assisted us.
- Peter and Susan Edwards
Winchester, Virginia
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Great Product, Great Support
I installed my PSE2000 about 1/2 year ago. It's in a 2-family house with 3 bathrooms and about 8 people using it daily. I've had no pressure drop that I could observe (I made some tests with garden hose), and I haven't even had to replace the sediment filter yet. The installation is great and the installation kit provides several options to fit your existing plumbing (though I wish they included brass valve instead of the PVC). But best of all is the support team. I've called them so far probably about 5 times (pre and post sale) and every time the response was very quick, the rep took his time to discuss the raised issues without rushing through anything, and everyone I spoke to was extremely knowledgeable about what their product does, how it does it, how to troubleshoot problems, and what to expect. Before buying this, I made my research for about 2 weeks, and at the end I was deciding between Pelican and Life Source Water. Aside other overall similar end-result features, I chose Pelican because of more favorable warranty and maintenance. I'm glad I did ! :)
- Peter Sokolowski
Garfield, NJ
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very helpful
Steve was extremely helpful on the phone as I had concerns about correct sizing of my unit. Hopefully everything works out as planned.
Darin
- Darin Smith
Knoxville, TN
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Pelican
Steve was very professional and patient. Answered my questions to my satiisfaction.
Very outgoing, Very well knowledgeable on the product lines.
Cannot give product a re-view since I just ordrered. Time is the true re-view.
- Neil
Brioli
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Great Customer Service
I called to find out more about your Pelican salt free water systems, and Patrick provided outstanding customer service. I tend to ask a lot of questions, and Patrick was extremely patient and knowledgeable. He stayed 1/2 hour past closing time to make sure I was satisfied. I hadn't anticipated buying a filtering system too, but without pressure, and equipped with my new information, I'm buying a combination system!
Thanks for the expertise!
- Lexy Hickok
Mankato, MN 56001
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Good service
Employees are always delightful, today I ordered more filters from Brandy, she is a doll. She is a very good sales person, coupled with a great personality and kindness. Hold on to her as she is a great asset to your company. Again thanks for your help.
Don
- Don
Carnt
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Excellent Service
The company has an excellent staff such as Steve and Patrick.
We just bought the combo series PSE 1800 today, and the representatives were knowlegeable, patient, and provided very helpful info.
Thank you all again.
- Phuoc Ly
Downingtown PA
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Excellent!!!
I use well water and I used to have Culligan system. After I changed to Pelican system, I found out water quality got better, no odor and even water pressure got better. Culigan system requires periodic maintenance and Pelican systen need much less maintenance. Overall I'm very happy with my purchase.
- Jae Hong
Berlin, PA
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Works Great
We installed the filter/salt-free softener nearly 1 year ago. Within 2 weeks we noticed the hard scale buildup at the shower head and sinks were disappearing. And we continue to enjoy the benefits of clean and soft water today! We live in an area with reportedly decent municipal water quality. But after seeing the massive amounts of sediment/dirt captured in the pre-filter and experiencing the difference in quality with our new filtration/softening system we are very pleased!
- Tyler
Essex, MA
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Fluoride Filter and Combo
Love, Love, Love my Pelican Whole House Filter System--WITH Fluoride removal we got the level .94 town water down to .03 in our home; no more worry about the effects of added Fluoride!!
- Paula B
Timberville, Virginia
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Pelican filter system
We are very pleased with our Pelican whole house filter. It is a quality product and lives up to its guarantees. We had the system installed in 2010 and are completely satisfied. Would not hesitate recommending this to family and friends.
- P. Mullins
Jeffersonton, VA
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I could bottle it and sell it
I moved into my new home last year and found out the hard way that I had very hard water. All of my dishes and glassware had a film on it that wouldn't come off in the dishwasher. I purchased the pelican system and within a few weeks my pipes were clear and my water was crystal clean and much better tasting. I have not had any problems with my new dishes and glasses and even the tear stains around my poodles' eyes have gone away. I love this system, worth every penny.
- Doug D
Metuchen, NJ
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PSE1800
Prior to purchase, called Pelecan and the Rep answered all my questions that I had on the units. Received the units in perfect condition. Was very easy to install myself. No more water spots and we can taste the difference in the water.
- George Riberal
Kaunakakai, HI
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Confidence
We had an old acid neutralizer system in our home that needed replacement.We were offered a new replacement one from Rain Soft dealer for the sum of $3200.Pelican has one for $1200.(no brainer!)
After researching products we choose Pelican for the top rated no hassle whole house filtration and neutralizer system.The product sells itself but,Franks knowledge and expertise answering all my questions gave me the confidence to make our purchase.He will be their for you.
- david mills
quinton virginia
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PSE1800
Pelican and Frank deserve 5 stars regarding all aspects of their product! Thank you.
- Robert D
New Port Richey, FL
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Happy in Monterey
We have had a salt water softner for decades since the water here is hard and awful tasting. The PSE 1800 was installed yesterday and within hours after final flushing, I was drinking tap water that tasted as good as the bottled spring water I constantly bought. We have made our coffee using tap water this morning and it tastes as good as when I used bottled spring water. The system is installed outside with no shelter, except for the roof overhang and last night's rain it appears just as it did minutes after installation.
Finally, I am free from loading 60 lb bags of salt and breaking those incessant salt bridges. Our house finally entered the 21st Century.
- Wayne Sweet
Monterey Ca
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Good Purchase
I recomend this product, the water test is really good, also for cooking, shower, laundry, including to wash our cars. It's a really really good product.
The customer service representative personal are people qualified, Brandy helped to us with profesionalim.
Thanks, we love this product.
- Miguel Gurrola
San Fernando, CA
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The combo
Very excited to find a salt-free, water conserving system with great reviews and green building credentials. Though expensive upfront, will be very economical in the long run versus bottled or other systems. What better investment could you make for your family's health?
- K Kyle
Bloomfield, MO
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Keep leading the way
Dear Mark. One week after installing the new Whole Home, new replacement tank all is well, amazing as compared to the tank which was replaced.
I notice no BLUE ROCK'S,no stopped up faucets , all is well.
Your attention to detail, your policy of inspecting what you expect and fixing the problem instead of putting off and attacking the customers of Pelican
is a welcome sight, difficult to find a company that stands by what they promise, Mr Hughes you've have exceeded that. The Pelican Whole Home
Water system works, and works well and delivers that which was promised. Without Patriotic American Company's like Pelican and without , the staff and management personnel like you Mark, these are the people holding America together right now.
Keep leading the way Mark
- D Carter USAF Retired
Santa Maria, CA
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Sales
I recently had the pleasure of dealing with " Frank " of your company. Frank is very knowledgeable concerning your products . He didn't pressure me at all and walked me through the entire process. Frank is a salesman that KNOWS his product. I BOUGHT YOUR SYSTEM due to Franks help . Thank you , Gary Gaydos
- Gary Gaydos
Newburgh,NY
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Frank Capadona
Frank Capadona
was our salesman and we were very pleased by his service and was very polite. What he recomended for my house was the right choice, thanks again for everything.
- greg delgadillo
santa paula california
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Happy Customer
Patrick,
Just wanted to let you know that we are extremely happy with the results of installing the Pelican unit. Our well water seems to be considerably "softer" (almost zero residue on shower stall walls)than it was with our previous system.
Thank you for your quick and accurate response on our post-installation questions.
It's been a pleasure doing business with you and Pelican. Ken
- Ken Juracek
Saint Cloud, Fl.
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Fabulous Customer Service
Pelican customer service rep, Patrick, has bent over backwards to help me with the new assembly of my Pelican water conditioning/salt-free system. He was always there when I called and needed help since as he could tell, I'm not a plumber!!! Hopefully once my system is up and running I can give a full report on how well I like it. Right now I am in the 2 day waiting period for the carbon filter to soak. Everyone there has been very helpful answering questions about the new system and I felt I was fully informed about how everything would work and I would highly recommend this product so far, compared to others I have evaluated. I'll put in a new review once my system is up and running.
- Linda Selle
N Las Vegas, Nv
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Awesome CSR
Thanks Mark you answered all my questions and provided me all the information that made my purchase easy and stress free.
Thank you,
Martin
- Martin Earhart
Yellville, Ar
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Service Review
Your sales person Patrick did a great job with my order. He is polite and very efficient. I am pleased to have done business with this company and look forward to receiving my product next week. Thank you. Grace Caliendo
- Grace Caliendo
Walnut Creek, CA
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Info & Order
I am extremely pleased with the help I received from Frank. He was very knowledgeable & was able to answer all of my questions & concerns. His profesionalism was much appreciated. I have nothing but favorable feedback for you. Thank You!
- Paul Sutera
So. Salem, NY
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Pelican Water Systems
I purchased the PSE1800/PSE2000 combo series after several discussions with with Frank. He was very helpful in determining my needs and making sure I purchased the right product. He also sent a list of recommended plumbers with experience in installing the systems. I am on a well and have very hard water. The system was installed on August 26th and I am very happy with it. I now have crystal clear water that tastes great and I no longer have to clear the kitchen faucet of calcium deposits several times a day. The best part is no salt and no electricity to operate. Thank you for a great product and excellent customer service!
- Gail Fitzgerald
Las Vegas, NV
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Thank you Pelican
We live in part of the country where the water is extremely hard. We have tried several water systems and were about to give up when we heard about Pelican. Their customer service was excellent. They answered all of our questions and guaranteed results. We have had our system since June of this year and there has been a remarkable change in our water. The system is great and with NO SALT. Thank you Pelican.
- EARL COLLIANDER
TULAROSA, NM
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Thrilled withPelican water system
I have hade this installed for about 6 months and the softener has taken away white stains on shower door no pitting on faucets or drains. Plus I bring a bottle of water every day with my lunch to drink. I prefer this water rather than Poland water my company supplies.
Thanks,
Charlie
- Charles K Gorga
Wanaque, NJ
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owner
Frank Is an excellent salesman.
We appreciate all his help and info.
- Charles Scoville
weatherford,Tx
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Excellent Product and Outstanding Customer Service
I purchased and received the Combo Series PSE1800 water filter and salt free softener last week with assistance from Frank Capadona. Frank is knowledgeable, patience, and very helpful in answering the questions I had about the system. The system arrived with a defect tank jacket and a leaking bypass valve, but Frank promptly sent me the replacement parts the very next day, and he walked me through the process on how to remove the head from the tank to install the new jacket. Installation was pretty straight forward. So far we are very pleased with the water quality and the overall customer service (pre and post sales) is outstanding. Thank you Frank for your professionalism and excellent service.
- Michael
Winter Springs, FL
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Finally I feel it is safe to drink my water...
We keep getting reports from our water districts that the water is safe to drink but then you see on the news that water in certain areas is not safe. I did not want to risk my health and depend on the water district to send me reports. My water was literally yellow and I had stains in my tub. I could not bring myself to drink from the tap and so I was lugging in large quantities of bottled water. I did my research and found Pelican. The price was reasonable. No electricity needed. I received my units and had them installed by a local plumber. It was easy and I am thrilled. I am drinking my tap water and there is no smell or taste. I decided today to add the UV unit to my system. I did this to give my family the very best water possible. My experience with Pelican is that they deliver what they promise and after installing the system my water is great and I feel great about drinking tap water again.
- Marilu Jones Rumfolo
Spring, Texas
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Very Pleased
We have owned this combo system for 3 years and are very pleased with the performance and ease of maintenance. We highly recommend this product. The customer service for minor filet replacement has also been exceptional.
- Jim
Scottsdale, Arizona
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Frank
So far so good. Customer service was very curtious and answered all of my questions. The water softener was ordered on Friday afternoon and arrived on Monday morning. Now that's fast service. It hasn't been installed yet. Will let you know how we like the system. John and Sarah.
- Judith Brosch
New Port Richey, FL
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mmmmmmmmmmmmmm
ok after checking different company products i choose pelican-they offered a whole house system at a good price=instead of saying mmmmmmmmm
i said wow- i purchased the product- took my first shower-loved it-great feeling hair and no itching dry skin-my wife said look honey ( as she dropped a bath towel from shoulder height-floating to the ground-before the towel hit the floor like a rock. very glad i made the purchase-had a monthy service before for 16 years-glad i changed-mike
- michael lamberth
aliso viejo, ca
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Awesome water and service.
I had no idea how lucky I was going to get finding Pelican. I spent much time searching for the best water filter/softener and was about to purchase a system at double the cost. It was saltless also, but had the backwash needing a drain (and such a waste of water) and also needed electricity. I want to thank Frank Capadona for being so patient and answering so many questions without being rushed. The Pelican combo system not only is saltless but has no backwash and no need for electricity, and at half the cost !! I just installed it and was amazed at the taste and quality feel of the water. After a shower I feel 'squeaky clean' but without the harsh squeak. And another unexpected thing happened for my family. My 92 year old mother who can't stand drinking any kind of water, loves this water. For me, I can't thank you enough. I know that anything good does cost something. But if you want a great water system, you deserve the best of health and I would hope you can find a way (maybe don't go out to eat quite as often and have more home cooked meals with your family). Thank you Pelican for your excellent products !
- Veronica Postel
Phoenix, AZ
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SATISFACTION
THE MATH SAYS IT ALL
- JOSEPH SEIBEL
SODDY DAISY, TN
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sweet water
Of all the systems I have researched the Pelican is by far the very best. This technology is very efficient and hands free.
No Salt No Electricity---I LOVE IT.
This system produces the finest water money can buy at a very reasonable cost.
I would highly recommend this system to anyone.
- Ellis Herbst
Corpus Christi, TX
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5 Stars
I was very skeptical of this product in the beginning. My wife talked me into the system to help with water issues from our county water system. I decided to install the system myself in the garage. I found the system very easy to install with no leaks what so ever using PVC pipe. The directions were very strait forward and accurate.
To my surprise the difference was noticed the very first day of use! It is like taking a shower and doing laundry from bottled water! You feel clean and your garments are refreshing. Great service from Pelican . A +++++ and would highly recommend !
- David Ball
Summerville,GA
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Very Good
My conversation with Brandy was excellent.
She answered all my questions to my full satisfaction.
Give her a raise!!
- Irv
Las Vegas, NV
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GREAT
I talked with Frank and he did a great job helping me with the combination Water filter an soft free filter system. Thanks. Great
- Christopher Marvel
Highlands Ranch, Co
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Customer Service
Frank at ext.201 was very helpful in giving me some information on the Pelican products and making a choice in purchasing the PSE2000. Pleasant to speak with.
- Aaron Works
Haymarket, VA
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Combo System
We bought this system due to our very hard water and occasional smell of chlorine in water.
We tried the magnetic ones and didn't get good results.
This system delivers as it promises.
No more hard water stains in dishwasher or other appliances.
We can feel the difference in the shower.
I drink water from the faucet and it tastes good!!
Customer service and tech support are available, informed and courteous both at outset and months after purchase.
Highly customer oriented company.
Absolutely recomend them.
- Joseph R
canyon Country,CA
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Mr. and Mrs.
We have had the Pelican system for more than a year and are completly satisfied with the system. Mark reviewed our problem and advised what we needed and E-mailed the solution to use with costs and did not attempt to sell us anything we did not need. After comparing with other systems and the professional manner that Mark exemplified, we chose the Pelican system. To say the least we are completely satified.
- Lionel Boger III
Front Royal, Va. 22630
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THE BEST!
We purchased the Pelican PSE2000 Combo whole house water filter and salt free water softener/conditioner 2 years ago. We are so happy! Our drinking water is the best....no more bottled water purchases. Dishes from the dishwasher sparkle. No more scumy showers. And the best is this is the water going into our hot tub!! We couldn't be happier!
- Jane Kovel
Fair Lawn, NJ
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As Advertised.....
Great system that does the jobs as advertised....virtually no maintanance...we would buy it again! Installed Sept. 2007
- Larry Wepler
Liberty, Missouri
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Combo Series w/ Chlorination for Wells
I cannot say enough about Pelican and their follow-up service with their customers. Since installing one of their Pelican treatment systems in 2008 I have had excellent response from their technical support group. Unlike a lot of companies, once you install one of their systems they are there to help you operate and maintain it. Right from delivery, installation, and start-up of the system, they have always responded to questions either on-the-spot or shortly thereafter. It has provided me, as a homeowner, with a high level of comfort in dealing with any issue that may arise, from changing filters to making adjustments to the system based on water conditions, to replacing parts myself. When you need to call them, it is nice to know that you can get your problem resolved quickly. Staff like Chad Galloway are there to talk you through any problem, and it sure is nice to get routed to a real person who can help quickly when you call!
- Dennis Gale
Colorado
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Smartest Purchase I Have Made....
The Pelican Water System is the smartest purchase I have made for my home. I am visually amazed every time I change the pre-filter on just how dirty local water is entering the house. I am happy every time I turn the tap on because I get superbly treated water that looks, tastes, and is fresh and clean.
- Don H
Frederick, Maine
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What a Great Product!
hey pelican! just wanted to write on this product, 2 tank system for 1 bathroom salt free system. what a great product! just installed 6, 2011 this system is the best, the water tastes great, super clear water. but i must say, our water test that we did before hand, we had no problems with our water. we always had a culligan salt system, which we replaced with this pelican system. my thanks to "frank" at ext 201 very helpful! did not forget who i was when i called back a few weeks later to ask questions about the system. "thanks Frank" for all your help and know how! i did replace the filer housed by the blue container, about a month after install just to be sure the filter was clean, and it was. easy to replace. even my wife could do it! well, maybe not..........
- Joe
ANDOVER, New Jersey
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Pelican Water Technologies
This is a great product. We use to have a water softener that uses salt and we can say that the Pelican system is far better. It is worth the price we paid for it (in our opinion)and would not hesitate to recommend this product to others.
- Mel
Elk Grove, CA
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I Love My Pelican Water System
Dear Pelican:
So far so good, we completed the installation of our Pelican Water System 2-1-11 and have loved it ever since. We switched from a water softener salt system and found it to be much better for us. We wanted to be able to get water directly from the tap without being concerned about the salt we might be consuming. We did not like the
cumbersome and inconvenient charcoal filter systems you can buy at target, etc.. We also found the Pelican System to be better for our aging skin. Although it doesn't feel as slick as the salt water system when washing in the shower
we feel the job is getting done and our skin is less dry. We also find our sinks are cleaner and no longer use any Bon Ami cleanser when cleaning. Hot water does the job. The chrome fixtures are also easier to keep shiny. Clothes are great and the dishes and flatware all seem to be cleaner and shinier too. We haven't had to change any filters yet but know you are there and don't anticipate any problems.
Thank You Pelican Water System
- Rich & Matlene Sullivan
San Jose, California
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Like Warm Summer Rain
Your product is performing beyond my expections. The water feels like a "warm summer rain" in the shower. The taste and texture of the water is very good.
- Steven Sweet
Weyauwega, WI
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Great Product
I purchased the PC 600 filter with the NS3 softener two years ago and have had great water ever since. I picked Pelican after a lot of research.
I felt like Pelican would give me the best water the most "natural" way... and I believe it has... the water has been great... We are on city water and the water taste so much better once we put the filter in...
I installed the filter myself... and love the almost "no" maintenance required... Really... this product is worth checking out...
Tony
- Tony
Haines City Fl
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Our Pelican Combo
Mark was absolutely terrific in assisting me in making my decision to purchase the Pelican system. His knowledge of all softening systems and their respective environmental impacts were especially valuable. Our Pelican system has been installed for about six weeks now, and everything is fine. Our city has extremely hard water and we are finding that the Pelican system is actually "cleaning" up the debris in our exisiting plumbing. The real test is coming as we will be refilling the swimming pool in a week or so -- that's after we re-tile and re-plaster it. A fresh start with fresh water.
- Robert Heinbaugh
Pasadena, CA
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Our family loves it
We love the water system and our family loves it when they come over. It is so easy now to add water to our Kio fish pond. Thanks
- Kent Clerk
Santa Clara, CA
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Right decision
The PSE 1800 is installed a few days ago and who knew we were quietly suffering and working overtime to clean and scrub. Now, there is less white crust around the faucets and less toilet ring in the ToTo toilet. Next, my husband says that his legs and back are not as itchy. There is no slimy feel to the shower water. The white water drip scum is gone from the black refrigerator water dispensing area. The coffee is not bitter tasting.
When I took the first dishes out and they had an odor so I looked all over the dishwasher for debris or something rotten. I rewashed them and no odor plus the glasses sparkled again. The dishwasher system had to be cleaned out with the new water system before dishes were washed.
I am anxious to see if some health issues decrease with the new water system.
We are installing a new frameless shower enclosure and I anticipate very little problem with the water on the glass.
I also appreciate the information from the website videos especially about demineralized water. Health and fitness followers sometimes drink that and they should look at the reverse osmosis video. Pelican water system is amazing.
- Karen M Ezaki
Covina
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A true believer
Just yesterday a factory recommended installer Bob Anderson came to the house and placed the product outside the garage next to the tankless heater and the external water loop. Now we have both hot and cold soft water. I have sprayer bibs on two sink faucets and after one minute of flow they stopped sticking in spray mode and functioned as they should.
My wife and I each took a shower where the drain was visibly full of calcium and partially clogging the drain for years. So much calcium started to descale I had to get a plunger to push it down the drain. The drain still has some calcium visible but it is no longer slowing flow and pooling in the shower.
I can hardly wait to see what the stainless dishwasher looks like next month.
How does Culligan stay in business? No more wasted water, salt and electricity!
I now have 25 sq ft in the garage for storage and the water heater and Pelican softener are next to each other in all their shinning glory.
Your customer service reps and web sites were wonderful.
Larry
- Larry Day
Poway, CA
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I know I made the right decision
Back in the 1960 Midland water was so bad if you replaced a faucet in a few weeks it coated with a white hard residue. These minerals would get under the chrome finish finally requiring the faucet to be replaced again. Today the city is piping in water and mixing with the city well water that is much better than before and looking at the water hardness map of USA still shows we have some of the hardest water. Previous to the mix a hot water heater would not last but a few years and some manufactures would only provide 5 years or less on their best warranty unit.
I installed a Salt Based Water Softener back in 1993 which lasted around 3 years. The resin bed needed to be replaced and also the electronic head. Both of these items would have to be ordered from the manufacture which would take weeks to get. You can not wait that long so you are forced to just buy another unit. This replacement unit lasted until June 2008. I called the manufacture and the support department determined the electronic head would need to be replaced and you had to order repair parts from manufacture. Shipping time on part was 2 weeks so here we are again without soft water for several weeks. I was just fed up with this whole thing, tired of buying salt, many gallons of waste water going down the drain to back wash the unit, then finally having to replace the unit.
Thanks to computers I got on the internet and found Pelican Water Systems. What I read just sounded too good to be true, NO Salt, NO ELECTRONICS, NO MOVING PARTS TO WEAR OUT, NO BACK WASHING, NO ELECTRICAL COST TO OPERATE......... I called the sale department and the person explained how it worked and answered all my questions and said they were having a sale on their systems. I told him that I was going to do a little more research and then make my decision. From a price point of view I could just replace the salt based softener several times for the price of the Pelican Salt Free system. I decided as the old saying goes you get what you pay for so I bought the Pelican system July 04, 2008.
Being a retired Air Conditioning contractor I had a few friends that were Plumbers that would install the system for me at a good price. After I received the Pelican system I read the very detailed installation book that included pictures and could not believe how simple it would be to install so didn't need a plumber. I made a few trips to the plumbing supply store and with a few tools like a hacksaw, screw driver, garden hose, and socket wrench I had the system installed in a few hours. Following the instruction in the Installation Guide now ready for the 48 hour Carbon Soak instruction and finally the Carbon Wash. The sitting and waiting was the hard part.
Now it is April 25, 2011 and I can't believe this Pelican NaturSoft Salt Free Water Softener has performed just like the manufacture stated. I guess that is because they only use premium NSF USA parts in their systems. When replacing a stop valve on our Hot Water heater water inlet line I notice all the calcium build up was gone inside the pipe. I no longer have to remove the strainer on faucets throughout the house to clean the screens to maintain water flow. I no longer have to buy and store bags of salt in the garage, keep the salt bin filled. I do have to change the sediment filter about once a year and that is easier than lifting a 40 pound bag of salt. Finally I know I made the right decision because this water is healthy to drink that along is worth the cost many times over (is not dematerialized like RO or bottled water). Many states are now banning Salt Based Softeners.
Thank you,
- Larry
Midland, Texas
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PSE2000
We really like our system. As for all the claims? So far, so good. We do see a difference in the limescale being much easier to wipe away. Seems to almost be powder like. Just wipes away. Hair and skin feel better as well.
- Jeff
Texas
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FABULOUS
We installed our NaturSoft combo series filter-softener in early February and cannot speak highly enough about the improvement in the quality of our water. My wife suffered from dry skin caused by showering with our Southern Arizona water. For two years she asked that we install a softener to improve our water. After researching the various methods of softening, we chose the Pelican system because it looked like the best system with the least amount of maintenance and in-use cost.
Today our water is FABULOUS! We both see a huge improvement in the condition of our skin. I thought my dry hands were just a normal thing because of the dry Arizona air, but I now realize the water was also affecting my skin. We drink the water straight from the tap and find it is impossible to tell the difference between it and bottled water. We highly recommend this product!
- Jeff (and Bette)
Southern, AZ
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Pelican PSE1800 Combo Series
I just wanted to let you know how much we love our system. First of all, our water is 1/2 city water and 1/2 well water and we have had a hard time with the hardness of the water. We had our kitchen remodeled in Nov 2009 and we paid for a really expesive faucet. By the time we purchased this system in April 2010, the sprayer was not working due to calcium build up. We had to replace it. Also, we were replacing our coffee machines at least 3 times a year because of the hardness of the water. So when we did our kitchen we got a Bauch dishwasher that you put a certain salt in it to help with the hardness.
Our water heater was making all kinds of noise and we didn't know what we were going to do, because the codes have changed over the years and a new tank water heater wouldn't fit and we had no place to put it other than the orginal space, which wouldn't be able to pass code. So we decided to check out tankless water heaters. They had a home show in San Jose area and we went to check out the different tankless heaters and that is the first time that we saw Mike Counsil Plumbing. They carried the Nortiz Tankless and next to it they had a set up with the Pelican System. They took the time to talk with us. Then we thought about all the different products we had seen, but still weren't sure. I wanted to have a system to not only soften the water, but I also wanted a system to clean our water of the chemicals that the city uses in our water. We did more research but couldn't decide. Then the Home Show came to San Mateo County. We went to go check things out and low an behold, Mike Counsil Plumbing was there again. Of all the systems at the Home Show, Mike Counsil had the best desplay for the tankless and the only ones who had the Pelican System and they could explain everything to us in lay terms. They were very knowlegable, but what I really think sold me on the Pelican was that this system you do not have to use Salt and is environmentally safe. We contracted with Mike Counsil Plumbing for all our needs. They did a wonderful Job.
Now, as for the Pelican system, this is a wonderful product. I have not had to buy a new coffee maker in almost a year since we have this system. Also, every cold an flu season, I would have to purchase a new humidifer because the hard water would ruin it. Not this year. As for the softness of the water, it is great. It is nice to take a bath or shower without the smell of clorox. It also leaves my skin softer and my skin isn't itchy anymore. My new faucet has no calcium build up and I am just so pleased. We use less detergent in the washing machine and the dishwasher. (oh, I don't have to put salt in the dishwasher any more) It is so nice to be able to drink the water anywhere in the house or outside if I'm in the garden and don't want to take my shoes off to go inside, I can drink from the hose. No more using bottled water or the Britta container. What is nice too, is that our garden now gets clean water and that is important if you like growing your own vegetables and fruit.
I just thought that you should know how your system has worked for us and also that Mike Counsil Plumbing is very knowlegable about your product. Sean did a wonderful job installing the Pelican system. I hope to have this for many year to come.
Sincerely,
Ana Maria Olivas-Flores
San Bruno, Ca
- Ana Maria Olivas-Flores
San Bruno, Ca
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Our Pelican
We live in a part of the state known for it's water. But we started noticing everything in our dishwasher was turning white and there was a white scale on the Refrigerator where the water and ice dispense from among other problems. After changing the dishwasher and soap I started looking for a water system. We looked at a lot of them. One of our concerns was that we wanted soft water but with out the salt. After stumbling on Pelican and finding it was kind of local we ordered the duel unit. I would like to say we were a bit concerned about installation. well that was unfounded it was a breeze a little planing and it went super. I put mine in my unattached garage after the planing, it took about 2 hrs. No runs no drips no errors, just great. The difference in our water is just unbelievable,all of our black plastic is black again the stains are gone form the frig. and I'm drinking water again and love it. I would like to thank you guys for your concern and answering all of our questions, and being there when we ask even the dumbest ones, it was a great experience. PS. the Lemi Shine is the greatest. Thanks again APL
- Andrew Lucas
Florida
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Best whole house system ever!
We have had a Pelican PSE2000 for over a year and the difference in our water is amazing. No more Chlorine smell, no white residue on the Dornbracht faucets, no more stains on the travertine tiles. Compared to the salt systems there is no greasy residue let on your skin after a shower and no pulled back muscles lugging bags of salt. In fact there is no need for electrical power as the whole system is a purely passive system and was very easy to install. The two tanks are very compact and the plumber, Marty Smith, who was recommended by Waterfilter was fabulous and has subsequently replaced or 150 gallon water tank system with wall mounted tankless units. All in all the WaterfilterUSA system is excellent and for once I agree with Consumer Reports that this is THE best system available.
- Geoff D
Irvine, CA
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Worth The Money
We had a whole house filter (from another company) installed in our new home 5 years ago. It basically removed the chlorine from the water and we were pretty satisfied w/it. Back in April, we replaced our hot water heater after only 4.5 years. Then we began having problems w/the new one after only 4 months. We had a defective unit and when the plumber came to replace it, he showed us the anode rod covered with calcified material. We were stunned!!!! He recommended a water softener and tried to convince us to get their combo unit which uses salt. We had never had a water softener in any of our homes and really didn't know much about them, except we'd always heard that the water felt slimy and the salt was a pain in the butt.
Fortunately, we didn't make a hasty decision, even though the chlorinated water was making us itchy and the taste was disgusting. We Googled "salt=free water softeners" and saw this Pelican 1800 unit. We needed to replace the tank on the water purification unit anyway and realized that a lot of our plumbing problems were probably from the hard water. Duh!!!!
After researching all the units, we decided to call up with several questions. The rep, Brandy, was extremely knowledgable and quite patient. We really were novices at this and I'm sure she must have answered these types of questions hundreds of times, but she never became annoyed.
We ordered the system and had a plumber install it a few days later and the difference is like night and day.
The water tastes better than Fuji water. The amount of laundry detergent we use is a fraction of what we used before. My wife no longer uses conditioner on her hair and the dishes come out of the dishwasher much cleaner. And the water feels "silky" not slimy. We aren't itchy and dry after we shower. I could go on and on, but suffice it to say, we are very satisfied with this system.
We had also interviewed our neighbors who have (salt) water softeners and they all hate them and would never purchase that type again.
Since water is SO essential to everything we do, it was worth the investment. We will scrimp somewhere else!!!
- Andrew Avellino
Mesa, AZ
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The Pelican PSE 1800 System
In the Spring of 2010 I was looking for a soft water system that used no salt. Did some browsing and discovered Pelican's site. I have to say, this was one of the smarter moves I've made in my life! I bought their PSE 1800 system and installed it myself. It was easy because I use to install softener systems back in the late '70's for an employer of mine. In just the first 2 weeks alone I've noticed how clean the stainless sink in my kitchen has remained. Also an upper end 40 gallon gas hot water heater I have is about 8 years old and after about a month in operation now the PSE 1800 system has been able to reduce the percolating sound coming from the water heater, as it has been having to put up with hard water input for the last 8 years. I believe strongly that it is slowly being cleaned out by the introduction of it's new soft water source from Pelican's 1800 system. And as well, I agree wholeheartedly with the other testimonials that when showering I feel cleaner, the ol' hair feels much softer, and my clothes come away softer as well out of the dryer. I tried drying a load last week without using any fabric softener sheets and the clothes came out in the same condition as they would had I used one in the load. Seriously, I've been so impressed with the results I took my Mother's old salt water softener system out about 2 weeks after I put mine in and installed the same exact system in her place. She is pleased with the results as well! That's about it I guess, but not before saying Thanks Pelican! You guys have hit a home run with this system.
- Bill Van Skiver
Waterloo, IA
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The Best Water Ever
I have had the worst tasting, smelling water around. Years ago I rented and then purchased a system for $1,800. I was told this was the best and only type of treatment for sulfur. Over the years with the rental I spent, the purchase price and the costly treatment I had to purchase and add frequently we must have spent OVER $4,000.! The system never really worked right I guess I wanted to believe it was working. Finally I could not take the smell, cost and noise it made anymore and started to research water treatments and found Pelican. We purchased the sulfur system, carbon tank, and the salt free system had it delivered and my husband and son-in-law installed it. I refused to let my husband get rid of the boxes it was delivered in because I was so unsure it was staying. Well let me sum it up...YOU COULD NOT BUY THIS UNIT OFF OF ME!!! I absolutely love it and would HIGHLY recommend this company - from the WONDERFUL sales people, the technical support team (who can't do enough to help you) right to the fantastic product they sell! This is an honest company with unbelievable products! Trust me if you order you will not be returning the products...my water is HONESTLY better than bottled water and trust me I have spent thousands on that too!
- Theresa
Branchville, NJ
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Very Happy
Very happy with the system. Could see the build up go away from the shower nozzles and dishwasher.
- Russell H Thaden
Atchison, KS
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Pelican Water Filter and Softener
P.S. I forgot what prompted me writing this testimonial today. I drained the hot water heater, as per recommendations, and was surprised to see the resin [from the old softener] and considerable salts of some kind. I refilled the water heater and DIDN'T HEAR A THING! We recently had two different groups of company last week, and we had to warn them that the banging in the night was from the water heater. It was LOUD!! There hasn't been a sound today. This new system is doing what it said it would do. Thank You!!
- Wesley Anderson
Zanesville, OH
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PSE1800
We have been very pleased with our Pelican PSE1800. It has replaced our old traditional "with salt" water softener and we feel we made a good selection. Not continually purchasing and adding salt in addition to flushing the salt water into our septic system was our first deciding point. Then we are very pleased with the taste and ability to use the filtered tap water that tastes good. Before we only used our R/O water. An early sign that the system was working, was the scale around the tips of our faucets came off - we were thinking of replacing them, but were pleasantly surprised with the change. When researching new water softeners, we found the sales associates were knowledgeable and helpful, which we greatly appreciated. We have recommended this product to numerous people and our plumber has also recommended it after installing ours. It is a great, reasonably priced product with great service.
- Daryl Lassig
Texas
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Combo Series House Filter
We recently purchased one of your combination NaturSoft/Carbon filter units and are very please with it. I performed a great deal of research prior to purchasing this unit. Overwhelmingly, the reviews from those who purchased the units were very positive. Some professional plumbers and softener installers gave critical reviews, stating that the science behind this product was bad and that it will not work. Most of the time I could clearly see they were misinformed or incorrectly stating facts. Sometimes they were criticizing a NaturSoft softener by name as not softening, but clearly describing the carbon filter. I wound up disregarding their bad advice.
Before purchasing, we even had a Kinetico dealer visit our home, but we didn't want to have to add salt several times a year. The NaturSoft system is a perfect solution because it does not require salt and it costs much less than the Kinetico systems. The salt softeners also removed the calcium from the water. While this may sound good, I reasoned that we NEED calcium in our diets (just go to the supermarket and look at all the products that have added calcium these days). The NaturSoft system leaves the calcium in for our bodies to utilize, while still rendering the water soft. Obviously, it will also leave calcium deposits on the finish of the faucets. But the deposits come off easily and we expected it. The choice in softeners is extra salt (bad) or extra calcium (healthy).
Immediately after installing the softener, my wife noticed a difference in how soft the clothes were with the softened water. She was very pleased. Our city water is so chlorinated, that we would often go into the bathroom and think we had entered an indoor pool. My wife's back would tingle in the shower and her skin would dry out badly because of the chlorine. Our children would have skin problems if we did not add special expensive dechlorinater to their bath water. Now, the water does not cause any skin dryness or tingling.
Since the water smelled and tasted like it came from the local swimming pool, we were always buying kitchen sink carbon filters from a local retail store. The water tasted great, but it would only filter our kitchen sink water. Now, we are very pleased to drink the Pelican filtered water directly from ANY tap in the whole house.
I have also noticed that the dishwasher is leaving a LOT less calcium buildup on the dishes. We used to have a major calcium haze on the glasses. I had to clean off the very hazy calcium buildup from the glasses initially after getting the softener, but now the glasses come out practically spotless. We began to use the gelpacks instead of a solid tab after reading through Pelican's recommendations to use geltabs instead of solid detergent. This was very important.
Additionally, I also switched soaps as Pelican's instructions recommend. There is now a lot less soap buildup on the shower walls.
Prior to making a purchase, I used the online chat to ask questions for my research. During the installation and after we began to use the product, I also used the online chat to ask questions (such as deciding what dishwasher tab and bath soap to use). They were extremely helpful and even looked up brand names I gave them to see if they would work well with the NaturSoft softened water.
The only thing we did differently from the installation instructions was to tap into the two outside water hydrants from the main line BEFORE the whole house filter. This allows us to use unfiltered water for general outdoor use where filtered and softened water is not a main concern. The filter units will last much longer because of this decision.
We did have to purchase some special adapters, as well, when we purchased the plumbing supplies because we have plastic PEX piping and that was not mentioned in the installation instructions. Hopefully this will be added to the instructions some time soon.
We very much appreciate and recommend the Pelican NaturSoft and carbon whole house filters.
Corey
- Corey Ames
Kansas
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PSE2000 - We Love It
Just wanted to let you know that we are very happy with the filters.
Installation was easy (well, our plumber took a while to read the instructions - they were his first of this type), there is no obvious reduction in flow rate or pressure - and most importantly the water now tastes great and there are no more scale deposits anywhere!!!
Thanks a lot.
Best regards,
Arthur
- Arthur
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Pelican PSE1800 Combo
JUST HAD THE PSE1800 SERIES AND THE CALCITE ACID NEUTRALIZER INSTALLED. I THINK IT BEATS ALL OF THE OTHER WATER SYSTEMS, REGARDING QUALITY AND ESPECIALLY THE WONDERFUL ASSISTANCE GIVEN AFTER THE PURCHASE. I WANT TO ESPECIALLY THANK MARC FOR HIS PATIENCE AND KINDNESS, ANSWERING ALL OF MY QUESTIONS. VERY FEW COMPANIES HAVE THIS QUALITY OF FOLLOW-UP. i WILL VERY GLADLY RECOMMEND YOUR COMPANY TO OTHERS. THANK YOU.. LEONA
- Leona
Ocala, Fl
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Pelican PSE2000
First of all I contacted your company and spoke with Mark. I had a million questions prior to the purchase and Mark responded with no hesitation to all my questions in a very satisfactory manner, displaying 100% product knowledge. This no salt system is superb!The installation was a breeze. All I had to do was to purchase 5 feet of PVC schedule 40.It took me about 2 hours and I am not a plumber.This system is great, our hair feel silkily, our skin feels like we used lotion all over our body, the water taste great (no more bottled water) My wife uses now half the soap on the dishwasher and laundry. Anyway, I could go on and on. Bottom line this product is GREAT!!!! THANK YOU MARK. I WISH, I WOULD HAVE KNOWN ABOUT THIS PRODUCT LONG AGO...
Bill S.
- Bill Schmidle
Grenwood, Indiana
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Enjoying Our Pelican
We are thoroughly enjoying our Pelican system. We expect it to pay for itself relatively quickly, as we immediately stopped buying bottled water. Our showers also now are much more enjoyable and "feel" better. This is a great product, and I am amazed at how long the charcoal will last. The pre-filter changes are simple and not onerous. Installation was not particularly expensive, either.
All in all, a wonderful decision. It's hard to imagine going back
now. There is nothing like the freedom of simply turning the tap and getting great-tasting, safe water.
Sincerely,
Jack Byrd
- Jack B
Michigan
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Thanks
Local law changes outlawed conventional water softeners in my area so after researching many different systems on the internet, I settled with yours based upon the customer satisfaction and the excellent ratings your system has earned worldwide.
Well, here are photos of my do-it-yourself install. I contacted local installers but after contacting your tech support department who provided me excellent support like I have never experienced before I decided to do-it-myself. After consulting youtube for instructional videos on how to sweat copper fittings (be careful and watch more than one video) I tackled the job myself. I had to do a little re-routing since my main water inlet is on the right but it worked out great. I also included earthquake safety straps and some foam to secure the install incase the earth starts movin". Couldn't have done it without your tech support department. They were friendly, courteous, knowledgeable, available and not bothered by my multiple phone calls. That alone is worth the price.
- Steven S
Stevenson Ranch, CA
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Outstanding Customer Service!
Occasionally I find myself so impressed by someone in the product/service delivery industry that I am compelled to write a note of consequence as I am doing here.
My husband and I realized we needed to control the scale occurring within our water system. Although we have city water, it collects added minerals as it comes down the mountain. I was determined to find the right answer to this and our other water contaminates issues, however, much of my search of information in the public domain information was confusing and conflicted. Thus I set out to get the answers to an exhaustive list of questions compiled as I conducted in-depth research on purchase and installation of a water filter system. I resolved,a few key facts while talking with various companies but just was not satisfied. It wasn't so much with what they could answer, it was what they couldn't and I am savvy enough to know when someone is pitching vapor. I studied every available product and methodology (salt, salt-free, EasyWater, etc.) and ended up with Richard. I was semi-sold on a product in California but not comfortable. So I gave the Pelican product (last on my list) a call and Richard sealed the deal in a matter of a few calls.
Richard was prepared to answer every question and without hesitation could back up his "sales" statements with credible facts. There was not a question he could not answer and I knew he was not reading off a sales sheet. When I described our unique scenario regarding installation, Richard quickly offered a solution. He was outstanding not only from the service delivery perspective, but his creativity and personal commitment to exceeding customer expectations was instantaneous.. His ideas were refreshing, his approach with and attitude toward customers was inviting. Equally important was his knowledge of the product, effervescent personality and contagious enthusiastic “can do” attitude. I could ascertain he knew that in his line of business communication, flexibility, attention to detail and responsiveness to optimize and harmonize an experience are necessary skills. He masters them well. His outcomes are validation.
Customers have come to expect, many times demand, value for their time and money. Richard delivers. In this highly competitive market his experience and follow through serves him well. It is a testimonial to his strength in dealing with varied customer personalities who have a range of needs. He is a true professional..
After much ado, I must say we could not be happier with the product and with the customer service. Your organization truly gets what so many lack--the emphasis on pleasing the customer and, in a timely manner, being available to troubleshoot any situation. As a clinician, business woman and a healthcare executive I understand and appreciate the value of good health and the impact that clean, fresh water has on it. No more plastic bottled water for us or my family and bathing is a joy knowing my skin is being cleansed in the right manner.
We experienced a great outcome. We owe it all to Richard. I trust you shall always allow him to share his perspectives and vision regarding the dynamics of customer attraction and satisfaction. Please extend our gratitude for all his kindness, support and hard work on our behalf. I assure you we will not forget the way he handled this transaction and how he delivered on all he promised. He is a champion.
Respectfully,
Nancy Alsgard
- Nancy Alsgard
South Pittsburg, TN
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Just Love It
Got this filter with the PSE Combo Package which has their PC1000 system and the softener, and I just love it!! Install was quick and easy. I did have questions about install, since i needed to convert copper to CPVC but their customer service was quick and knowledgable. Had my water tested after the filter and its perfect, all my issues are gone!! No chlorine smell, water tastes great.
- Bob
Deltona, Fl
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AN Awesome Investment
This is by far the most impressive addition to my home renovation project. I live in Ft Lauderdale. Our water is considered liquid cement. pH is off the scale and it's hard as a rock. I"m also a fish breeder, with 150 tanks. I can now use my water right out of the tap! I no longer use RO, or have to treat my water. And the taste reminds me of the water I grew up with "up North". The whole house systeem was worth every penny. I also bought one for my parents! Thanks!!!
- Earle Fischer
Ft Lauderdale, FL
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Unbelieveable
Being a Real Estate broker, I have come across many different brands of water filters and softeners in the course of selling and buying homes. This system is the best I have seen. I recently purchased a combo filter and softener and had it installed in my home by one of your recommened plumbers. This was absolutely one of the the best decision I have made. Arizona water is bad tasting and extremely hard. Almost immediately my water was clear, clean and tastes better than bottled water. No more calcium build up on fixtures and no more cleaning shower heads that become crusted with calcium. I highly recommend this product to others considering a water filtration and softener system.
- Jim & Renee
Scottsdale, Arizona
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Pelican PSE1800 System
The prompt delivery we have receive on this purchase and the outstanding post-purchase assistance in answer to my numerous calls is greatly appreciated and is a credit to your company.
- Paul S
Columbus, GA
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Pelican PSE1800 whole house
I purchased the Pelican PSE1800 softener and filter in March 08, I installed it myself in about 6 hrs. We began to feel the difference immediately. Our skin feels alot softer and feel nice and clean now. We just replumbed our house about 1yr ago from the alley all though out the house with PEX pipe Its August now and I changed the pre-filter for the first time(4mon)and I couldn't believe what I have been drinking, and showering in all these yrs. The pre-filter was plumb full of dirt and rust. I plan on showing it around to my friends and town,to let them know what were drinking. Thanks Richard and all at Water filter USA, best money I've ever spent.
- Benny Poe
Childress, TX
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It Works!
After much research, we purchased the Pelican PSE1800 whole house system and what a difference it has made. Even though we are on county water, it was very hard and our clothes always smelled sour after washing and drying. This product has removed all of those problems and we now enjoy drinking the water (we never drank it before). The calcium buildup in the faucets and showerheads is a thing of the past. Even the buildup on the tile has stopped. We love this water system! I highly recommend it. Don't be afraid to spend the money, it does exactly what it says it will do and doesn't require electricity, salt, or backflushing. Don't be afraid to spend the money on this system because it works!
- Walt
Wilmington, NC
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The whole house water conditioner and filter system by Pelican Water Systems that we purchased has been performing wonderfully. After installation it takes about 20 - 30 days for the pipes to clear. (We had most of our pipes redone so we had a lot of flux in the system. It may take less time if you have a simpler install.) The shower water does not feel slimy. It is slicker feeling but not a slimy feel. Shampoo and conditioners rinse out much easier and seam to leave my hair cleaner for longer. We are very happy with the system.
- Michelle C
San Jose, CA
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Pelican Combo Series
Greetings! It has been three weeks since we installed our Pelican Combo Series and we could not be any happier with the results thus far. We live in Ohio and we have dealt with hard water in our new home for three years. Now, and in less than three weeks, we have noticed the difference with soft water as advertised, brighter cloths after washing, shinier faucets, cleaner feeling skin, and less sediment in our Aqua Vie Water distiller. The change is remarkable, even in our toilet tanks as the hard water deposits were creating problems with the float. It would often times prevent the water shut-off valve from operating properly, causing the water to run for hours before we realized it was stuck - but no more. Your service was excellent and your response to questions, replacement parts and shipping issues were truly professional. We are sold and could not have made a more wise investment. Our plumber was also impressed with the install and indicated this was the first filtration system he has installed of this kind. He intends to look over your website for future possibilities as he specializes in water filtration system installs. Best of all, no salt. Great job and wonderful product! Looking forward to a long and healthier lifestyle with Pelican Water Technology. Sincerely, Ronney, Sandra, and Katherine
- Ronney H
Springboro, Ohio
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My Pelican Combo
Thanks so much for your assitance. We are very happy with our purchase. The system work exactly as you said it would. We appreciate your knowledge & the fact that you were not presuring us to buy.
- Jim
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Great Customer Service and Pelican
I just want to let you know how happy I am with my system. I have a condo in Mesquite Nv. and the water is so bad there that I couldn't take a shower with out flaking skin after the shower and the water smelled so bad. I had the system installed in Dec.2007 and I changed the filter in Feb.2008 the filter was dirty but the water tasted great and no smell. I love my PSE1800 full house system.It is so easy to maintain I just have to change the filter and that only takes 10 minutes to do.My husband and I have High Blood Pressure and Diabetes and this was the only system that I could find that didn't require salt. No more buying bottled water .What a plus that is.I would recommend Water Filter-USA Systems to anyone that wants to improve there quality of water coming into their homes or businesses. The Customer Service is the BEST EVER. I had to email the Customer Service to ask for help in finding someone that could install my system 80 miles out of Las Vegas and I received an email back with a Name and phone number within 24 hours. I called to get a new O-Ring and I had it within 3 days. I just called to get 2 extras O-Rings to have on hand I spoke to Richard and he found out about the one I would need and called me back within a few minutes to say they were sending them to me right away. GREAT CUSTOMER SERVICE RICHARD AND PELICAN.Thank You
- Diana J
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PSE1800 - Great Service
We wanted to write and thank you for the wonderful service. We purchased the Pelican PSE1800 Filter and Softener in January and had the plumber intall it days after we received it. What a difference! We are in New Jersey and on city water, our water was tested and not only do we have chlorine and other contaminents but our water was hard. The system has done everything you said it would do. We have a 5 year old and an 8 month old, so we have to have clean water especially for the baby formula. The softening aspect of the Pelican has been great. No more hard to clean build-up on the plumbing fixtures, showers and bath tub. It has been a couple of months now and we are very happy. Thanks Again.
- Amanda C
New Jersey
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My PSE1800
We have switched from a Kinetico filter system to a Pelican PSE1800 system. Even though we have a seperate filter for drinking water, the water from the tap now tastes just as good. Our glass coffee pot that used to get stained after 3 days, has now gone for 3 weeks with no staining at all. I am a retired Marine and truck driver with no plumbing experience and the installation of the system was a piece of cake just following the simple instructions. I should add that the city water in Phoenix, AZ is not only very hard but smelly too. That problem is now gone.
- Jim Stelling
Phoenix, AZ
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Great Tasting Water
Thank you for the great service! I hooked up my Pelican PSE2000 and noticed a hugh difference in the shower and my drinking water. I can't beleive the taste difference between my old water and the new filtered water. I could never drink the water before and now I love the taste. Thanks you again for everything and I look forward to many years of great water.
- Rob G
Hawaii
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5 Star Service
Hi. My name is Janet Hickerson and I ordered the Pelican PSE2000. I installed the system 3 weeks ago and could not be happier with its performance. I have noticed a change in the smell and taste of the water. We were buying bottled water and it was very expensive and time consuming. We can now drink the water from any faucet in the house. I feel much better knowing my children are bathing in filtered water.Thank you again, I give you 5 stars also.
- Janet Hickerson
Santa Monica, CA
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| National Sanitation Foundation (NSF) Certification |
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| Water Quality Association (WQA) Certification |
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The DVGW is an organization that establishes standards and test protocols. It also approves or certifies laboratories to then conduct testing according to those standards and protocols. The same can be said for NSF in the US.
The DVGW is located in Bonn, Germany. It has its own laboratory by the name of TZW located in Karlruhe, Germany. Beyond that, the DVGW has certified some twenty plus privately owned laboratories throughout central Europe who are authorized to conduct certification testing. The same holds true for NSF. It has its own laboratory and those certified by NSF like WQA, UL and Pace Laboratories to name a few.
The DVGW also issues test marks or certifications (i.e. the WQA equivalent of a "Gold Seal") like the "W510" standard. Their internal code for the W510 certification is "9191 - Kalkschutzanlage" (scale protection device). In order to obtain the W510 certification seal or certification mark, the applicant has to pass a total of three test protocols: Efficacy (W512), material safety and structural integrity.
Learn more about DVGW 9191 - Water Devices for Scale Prevention
The DVGW 9191 - Anti-Scale standard uses the worlds strictest guidelines to determine the effectiveness of a system to prevent scale using Worksheet W 510.
W510 combines 3 testing requirements that all systems must pass: 1) Structural Integrity, 2) Microbiological Testing (W 270 and KTW tests) and 3) Performance in Scale Prevention (W512). Unlike the NSF acceptable passing level of 50% for performance, the DVGW protocol for scale prevention performance (W 512) requires 80% or better to pass. In order to obtain a certification under DW-9191 with test report W 510 you must pass at least 4 separate tests, plus the W 510 requirements. Pelican has passed all 5 requirements to be listed as a DW-9191 certified product.
The DVGW W 512 standard is the most stringent of its type in the world. In order to be subjected to the most rigorous test protocol possible, sparing no expense, we have commissioned to have our equipment performance not tested in the US , but tested by a DVGW certified laboratory in the home country of the standard itself, Germany. The test aims to simulate real life conditions over an exceptionally long period of time using some extremely challenging natural well water.
| DVGW W 270 & KTW Assessments - Microbiological Testing |
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To protect drinking water from microorganisms on non-metallic materials, the DVGW indicated the necessity for adherence to the requirements set out in the DVGW Code of Practice W 270 "The growth of microorganisms on materials intended for use in drinking water systems - examination and assessment!". DVGW also established KTW Assessments which test all plastic parts, coatings, rubber and lubricants to UBA and BGA guidelines to ensure chemicals are not leeched into your water.
| Why we publish our test data and others do not |
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True in both Europe and the US, a certification is a pass/fail proposition. The certification states that the applicant has passed and fulfilled the requirements of the standard. Individual test results are not published in either jurisdiction. The reason for that is due to the minimum requirement to past those tests. For example, NSF 42 requires at least 50% reduction in order to pass. That means a product claiming certification may only remove 50% at the end of filter life. As a result most companies wont publish their test data, fearing the consumer seeing their low results at end of filter life.
Pelican publishes its test data because we acheived a 99.6% scale prevention rating during the entire length of the test. No other salt free system has received a certified rating that high.
Note: Just 1/4" of scale build-up can increase heating costs by 40% or more. Observe the scale build up on the untreated side after only 3 days of operation.
A salt free water softener is any device, substance or process that when applied will result in any, or all of the following benefits to varying degrees in the areas of scale reduction, improved cleaning / housekeeping and subjective improvements in personal care without the use of sodium/potassium chloride.
The Water Quality Association (WQA) is a not-for-profit international trade association representing the residential, commercial, industrial, and small community water treatment industry. WQA maintains a close dialogue with other organizations representing different aspects of the water industry in order to best serve consumers, government officials, and industry members. WQA is a resource and information source, a voice for the industry, an educator for professionals, a laboratory for product testing, and a communicator to the public.
| About the WQA Gold Seal Certification Program |
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The Water Quality Association's Gold Seal Certification Program is dedicated to providing public health and safety services throughout the USA and globally, while maintaining expert service, superior reputation, and fair pricing. The Gold Seal Program offers certification of all products and chemicals that contact drinking water.
The pictures show the heat exchanger with the insulation removed and the core / heating coil freshly pulled. As one can plainly see, there are absolutely no scale deposits on the element or the heat exchanger pipe. On the bottom of the pipe's interior, there is a small amount of a silt-like deposit of the calcium carbonate crystals produced by the NaturSoft media. The stainless steel surfaces of the heating coil have a slightly dull look which is due to a few micro micron thick haze of 'soft scale' during the process. This deposit is easily wiped off with a cloth or flushed away with a pressure washer . without the need for chemicals of any kind. It is the only evidence of hardness minerals that could be found after one full year of operation.
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Hot water pipe (left)/ heat exchanger core and stainless steel guide to control internal flow (right)
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Heat exchanger and core (left) / Heat exchange core (right)
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Heat exchange core (left) / inside of the heat exchanger housing (right) |
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| Boiler System - Superior Performance Results |
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Pelican Water Systems proudly introduces NaturSoft media the next generation in hardness control. Years in development and tested in the U.S. under harsh real life conditions the NaturSoft media exceeded all expectations and delivered amazing results. NaturSoft media is produced exclusively in the United States by Pelican Water Systems.
The new era of technology has made many advances in water treatment possible in residential as well as commercial applications. NaturSoft has proven to be very effective in both applications even at high temperatures and hardness levels. The NaturSoft System represents the superior alternative with respect to dealing with the symptoms of water hardness without resorting to ion exchange (salt or potassium) based systems. The commercial grade media is now available for residential consumers. What you will read in this story is an example of commercial water treatment using NaturSoft media. This represents an extreme case far beyond any residential demand or application. The boiler/heat exchanger is just a larger version of a residential hot water heater. |
This stainless steel heat exchanger is part of a boiler system in an industrial application. The energy source for the heat exchanger is a steam generator whose steam heats the interior of the stainless steel tubing of the heat exchanger to 338 Fahrenheit resulting in an exterior surface temperature of 266 degrees Fahrenheit. The source water has a temperature of 52 degrees Fahrenheit. It travels through the heat exchanger pipe and is heated to 185 degrees Fahrenheit in seconds. The heated water then is supplied to a 13,000 gallon hot water storage tank that in turn supplies all the hot water requirements for the entire factory. |
The boiler system was newly installed in August of 2002 with raw water treatment consisting of traditional water softeners (Duplex Fleck 2900 24.X72.). The system was operated in this configuration for the first 18 months.
Numerous Softener failures / service problems combined with the substantial operating cost (salt usage approaching $45,000 worth per annum) and industrial discharge issues caused the owner to look for alternatives.
The first attempt was to try and get by without pre-treating the raw water at all; this proved to be disastrous. After only two and a half months the heat exchanger had scaled up to the point where the hot water supply to the plant had been reduced to a trickle. Pulling the heat exchanger for inspection and cleaning proved to be no easy task. The unit had scaled up so completely that it required the use of chains attached to hydraulic presses to force the coil out of its housing. The scale so completely surrounded the core that it visibly consisted of a big lump of limestone in the cylindrical shape of the heat exchanger housing rather than looking at the stainless steel core. It took two days of careful cleaning with phosphoric acid to restore the heat exchanger to a normal operating condition.
Finally in the spring of 2004, a system using the NaturSoft media was installed (Single tank, in/out in up flow operation. Ever since then, this boiler system has been in continuous service protected by no other water treatment but NaturSoft. Hot water usage in the plant averages 80,000 gallons per day, 6 days a week, and 50 weeks per year. The water treated has a calcium hardness of 446 ppm (26 grains per gallon) and small traces amounts of iron. For the entire service life to date, there have been no variations or drop in the performance / efficiency of the boiler system.
At the time of these photographs, the boiler had already heated in excess of 80 million gallons of water in its service life. More importantly, the photographs show the heat exchanger after one year of uninterrupted service having heated in excess of 24 million gallons of water since the last annual inspection! This spring (2007) the annual inspections of the boiler were suspended indefinitely. Since the previous two inspections had not yielded any need for cleaning and the system was operating within specifications the owner chose not to bother going forward.
No service problem or failure resulting in down time for the plant, no capacity constraints and zero operating costs. |
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Video Page
We invite you to watch the videos below to learn more about your water and how you can benefit from installing a Premium Pelican System in your own home. Pelican Water is the leader in premium whole house water filtration and salt-free systems. In this day and age it now more important than ever to filter your water, protect your pipes and appliances from the negative effects of hard water. |
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| Is your water Safe? |
Learn about the problems we are facing today with our limited drinking water supply. Also learn about the Pelican solution for your family. Learn how chlorine and chloramines are absorbed through your skin and into your foods, including how to remove them from your water. Water is one of our most valuable resources and its time to start treating that way.
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| Salt Water Softeners and Reverse Osmosis |
Learn about the affects of salt-based water softeners and how they work. Also learn about Reverse Osmosis (RO) systems and how they work. Many people who have a salt or potassium-based water softener do not realize the damaging effects it can have on our planet and our bodies over a period of time.
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| Safeguarding your water |
Learn about the benefits and advantages of owning the Pelican Combo Series. The EPA says it is up to you to filter your water in your home. Adding a filter to your home is the first line of defense against harmful chemicals and byproducts. The Pelican Natursoft system offers a green alternative to water softening that will protect your biggest investment: your home, from scale and the damaging effects of hard water.
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The Pelican Combo System combines the benefits of a 5-micron prefilter, a Carbon Series whole-house water filter and the NaturSoft salt-free water softener.
| Premium Stainless Steel - Lifetime Warranty |
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The Pelican Premium Water Systems are wrapped in premium stainless steel to ensure long life, durability and unsurpassed quality ... Not to mention they look amazing!
Pelican Premium Carbon Filtration System (tank 1 of 2)
| Premium 4-Stage Whole House Water Filtration System |
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Stage 1
5-Micron Pre-filter System - The sediment pre-filter system reduces sand, silt, sediment and debris in the supplied water down to 5 micron (20 times smaller than a human hair) in size. Routine replacement of this 5-micron sediment filter will increase the effectiveness and protect plumbing and appliances from excess sediment. With average use, each filter is effective for approximately 6-9 months.
Stages 2 & 3
Granular Activated Carbon Medias (GAC) - Pelican utilizes a blend of high-grade coconut shell based activated carbons in the Pelican Carbon Series Premium Whole House Water Filters. The purpose of combining two types of carbons is to gain a wider range of contaminant filtering capabilities offered from each type of carbon. Learn More
These media are designed to filter chlorine, chloramines, pesticides, herbicides, pharmaceuticals, industrial solvents and hundreds of other contaminants that may be present in your water.
View more WQA and EPA recommended uses for granular activated carbon.
Stage 4
Pelican Media Guard - Copper and Zinc Oxidation Media (KDF-55) - We also include a patented bacteriostatic copper-zinc reduction oxidation media for the purpose of preventing and reducing the potential growth of bacteria and algae.
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| Premium Stainless Steel - Lifetime Warranty |
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The Pelican Premium Water Systems are wrapped in premium stainless steel to ensure long life, durability and unsurpassed quality ... Not to mention they look amazing!
The Pelican Carbon Series Whole House Water Filter Systems are specially designed as an Up-Flow System that does not require any special process or instructions for replacing the media. Other Down-Flow Systems on the market do not allow for the media replacement as an option because the homeowner would have to have special knowledge or tools to complete the task. Many water filtration experts agree that down-flow systems often have channeling issues in the media making them less effective in filtering out chemicals in the water because the water is unable to reach the unexpired media.
Channeling is the process where small tunnels form in the media allowing water to flow in the same channel every time. Water always takes the path of least resistance. The Pelican Systems force the water in an Up-Flow direction up from the bottom of the tank in a swirling motion causing the carbon media to swirl. This motion allows the water to have maximum contact with the carbon media resulting in a very effective filtration process without the possibility of channeling. This is found to be the most effective design in whole house water filtration systems.
It is important to understand how the carbon media inside the Pelican Carbon Series Systems works; Adsorption: the process by which matter (chemicals) adheres to the surface areas of a solid adsorbent material (carbon media). In layman's terms the chemicals in your water are adsorbed into the carbon media on contact. The carbon media does not release any chemicals back into your water once they are adsorbed. We offer the replacement media as a more cost effective and environmentally friendly approach. When it comes time to replace the media, you are not throwing away a tank, fittings, or having to try and dispose of a complete system. Not to mention the cost of hiring a plumber to remove the old tank and install the new one.
Some companies are trying to discourage this process and use tactics to scare the consumer into thinking that they must buy a completely new system when the media expires; this is unnecessary and not very cost effective. The media is the fuel for the system (it's like the gas in your car). If you had to replace your car every time you ran out of gas that would be crazy, the same goes for the filtration system. The tanks and fittings are designed for this specific application. The cost of the system does not only include the media inside the tank, it includes many factors: the tank, fittings, media, and labor to build, shipping, advertising, and overhead. The media inside the tank is only part of the cost of a complete system therefore you cannot rate the effectiveness of the media based on the low cost to replace it.
The Pelican Carbon Series Systems use an up-flow design and do not waste any water while filtering and softening/conditioning the water for your entire home. While other systems use a down-flow design requiring them to backwash once or twice a week wasting 100-300 gallons of water each time they backwash. The fact is that we cannot afford to waste one drop of water. Water is one the most important resources we have on earth.
The Pelican Carbon Series Systems eliminates the need for an electronic head for backwashing because of its up-flow design. No moving parts means less maintenance and no service calls for damaged moving parts that render the system unable to filter your water.
Pelican Salt-Free Water Softener (tank 2 of 2)
 Water is known as the world's universal solvent. Its ability to dissolve rock and sediment has created some of the worlds must stunning sights, like the Grand Canyon. The result of dissolving rock and limestone is the introduction of high concentrations of calcium and magnesium, or 'hard water'.
The amount of calcium and magnesium in the water varies based on the amount needed to balance that water. As that water evaporates the concentration of minerals grows and results in water that forms scale. This is called 'saturation'.
Scale is not a random occurrence. Scale is the result of too much calcium and magnesium ('hard water') being present in your water. The water attempts to balance itself by precipitating out dissolved calcium and magnesium in the form of scale and limestone deposits
Scale can have an adverse effect on many appliances in the home including the dishwasher, water heater, fridge, sink faucets and shower heads. Scale will clog these items or cause damage to o-rings and valves that result in costly repairs.
In your water heater, heating up the water causes scale to form quicker and can result in your heating element burning out much faster than normal. 'Hardness' that is trying to scale can also interfere with your detergents and form soap scum.
| How "water softeners" deal with "hard water"? |
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"Hard water" problems can be taken care of with a water softener. A water softener is any device, substance or process that when applied will result in any, or all of the following benefits to varying degrees in the areas of scale reduction, improved cleaning / housekeeping and subjective improvements in personal care. Pelican's salt free water softener offers you independent third party performance tested scale prevention, along with improved cleaning and housekeeping benefits while also offering you a reduction in detergent use.
Pelican Natursoft Salt Free Water Softeners "soften" water by taking varying amount of minerals from solution through precipitation as well as reducing the water's surface tension. More importantly, without the use of chemicals, physical water treatment also produces superior scale reduction and even remove existing scale deposits other water treatment methods lack.
Watch video
| Physical Water Treatment - The Science Behind it |
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The NaturSoft media has calcium carbonate crystal structures on its surface that will attract excess dissolved hardness and remove it from solution by integrating it into the crystal structures on the media. This results in the crystals on the media surface to grow larger. The movement of water and friction among the individual media granules rubbing against each other will cause fragments of these newly grown crystal structures to be fragmented off the media and released into the passing water.
Those free flowing calcium carbonate crystals then continue to travel through a plumbing system as suspended particles where they perform the same role as the media in the NaturSoft system itself, i.e. acting as seed crystals further buffering the effects of any changes in the scale potential of the water downstream by absorbing excess mineral into their structure and themselves spawning the creation of additional micro crystals.
Learn about the science behind the NaturSoft Softener by Pelican.
PSE1800 |
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Tank Width: |
9" |
Max Flow Rate: |
10 GPM |
Connection Size: |
1" |
Operating Pressure: |
25-80 PSI |
Operating Temperatures: |
36-120 F |
Filter/Media Change: |
Sediment Prefilter: |
Every 6-9 Months |
Tank 1 Media (PC600): |
Every 5 years or 600,000 Gal |
Tank 2 Media (NS3): |
No Replacement - Lifetime Media |
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PSE2000 |
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Tank Width: |
11" |
Max Flow Rate: |
15 GPM |
Connection Size: |
1" |
Operating Pressure: |
25-80 PSI |
Operating Temperatures: |
36-120 F |
Filter/Media Change: |
Sediment Prefilter: |
Every 6-9 Months |
Tank 1 Media (PC1000): |
Every 5 years or 1,000,000 Gal |
Tank 2 Media (NS6): |
No Replacement - Lifetime Media |
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pH Range: |
7-11 |
Max Hardness: |
75 GPG (1,282 mg/L or ppm) |
Max Iron/Manganese: |
0 mg/L |
Max Hydrogen Sulfide: |
0 mg/L |
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- Sediment pre-filter system with mounting hardware
- Pelican Carbon Series filter preloaded ready to install
- Pelican NaturSoft system preloaded ready to install
- Installation guide
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Pelican Limited Lifetime Warranty on all filter housings, tanks, in/out heads, and the bypass valves against manufacturer's defects.
 Pelican Water (“Pelican”) warrants to the end user (“customer”) that its tanks, valves, in/out heads, bypass’s, fittings, natursoft media and housings (“Covered Items”) will be free from defects in material and workmanship under normal use and service for the life of the system. No warranty is made with respect to defects or damaged due to neglect, misuse, alterations, accident, misapplication, physical damage, or damaged caused by fire, acts of God, or freezing.
Private Well Water Conditions (water supplied from homeowner's private well): The water treated shall be free of hydrogen sulfide (sulfur gas / rotten egg smell), oils or high levels of copper (>1.30 mg/L). Any will coat the surface of the media and will interfere reducing its efficiency. If any iron or manganese is present in the source water, you must pre-treat the water. If any of these issues exist, you should employ pre-treatment prior to using this technology. Please contact customer service at 1-877-842-1635 for your pre-treatment needs.
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The Pelican Carbon Series is guaranteed to reduce chlorine, and chloramines to non-detectable levels for 5 years or 600,000 (PC600)/ 1,000,000 (PC1000) gallons or Pelican will send replacement carbon media to the customer at no charge. That’s our promise. That’s why people choose Pelican.
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| Q. What is the difference between water spots (evaporative deposits) and hard water scale? |
Hard Water Scale
Hard water scale buildup is mineral deposits that form inside your water heater, pipes, shower heads and icemakers. This scale occurs because the water is over-saturated with hardness minerals causing those minerals to come out of solution and form scale on pipes and heating elements. This scale can reduce water pressure and damage appliances.
Evaporative Mineral Deposits
Any time water is allowed to evaporate on the outside of faucets, shower doors and counter tops, dissolved solids and minerals are left behind. When these solids are left un-cleaned for a length of time they mix with soap and dirt around them to create a hard to remove water spotting deposit. Since the water has already evaporated, the scale formed is no longer related to the water, and adding a salt water softener will not prevent this, because salt softeners leave sodium in the water, which will also leave water spots.
The Natursoft Solution
A water softener will not stop water spotting. The Pelican no salt water softener will help reduce the amount of heavy cleaning you need to do to remove those spots and will eliminate hard water scale in your pipes and appliances. When treated with Natursoft, minerals that are left behind on surfaces when the water evaporates do not bond or stick to the surface around them, making cleaning easier. With Hard water scale prevented , the no salt water softener has protected your appliances from damaging hard water.
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| Q. Does the Pelican Combo Series pre-filter system remove COPEPODS from the water? |
Yes. Since COPEPODES range from 30 microns to 50 microns in size, the supplied 5-micron pre-filter will remove the COPEPODS. This method of COPEPODS filtration is approved based on the article found at http:/www.oukosher.org.
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| Q. How easy is it to install the Pelican Combo Series Premium Whole House Water System? |
The Pelican combo will be shipped pre-assembled (the tank comes pre-loaded) and Ready-To-Install which greatly simplifies the installation process and also reduces installation cost and time. Detailed installation instructions and supplied fittings make it easy to understand and install the filter system. Also, you or your plumber may contact our knowledgeable Customer Service Technicians for further assistance during the installation if necessary. 1-877-842-1635
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| Q. What is the cost to maintain the Pelican Combo Series? |
The cost to replace the media for the Pelican Carbon PC600 is currently only $156.00, on the PC1000 $216 including free shipping. Replacing the carbon media instead of the tank makes the replacement process simple and very cost effective. No replacement is required on the NaturSoft tank.
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| Q. What is the blue housing installed before the system for? |
Every system Pelican offers comes with a 10" 5 micron sediment filter system. This sediment filter is used to keep sand and sediment away from your system and your home. You will change the filter every 6-9 months, depending on sediment levels. The pre-filter will let you know its time to change it when you notice a slight drop in water pressure meaning the filter is full.
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| Q. Is the Pelican Natursoft a water softener? |
Yes, the Pelican Natursoft is a salt free water softener. Pelican worked closely with the Water Quality Association (WQA) Gold Seal Certification Body and a team of authorities on water treatment certification to define what a water softener was and help expand education to consumers about the differences between an ion exchange (salt) and T.I.C. (Salt Free) water softeners. Education has always been an important step in Pelican's mission statement.
With all the new technologies being developed for water treatment, its important that your water treatment company help educate the consumer on new technologies and how they benefit you. The Gold Seal Body of the WQA agrees that Pelican's Natursoft system is a water softener and with third party testing showing 99.6% scale prevention, Pelican is the only salt free water softener with a proven track record on the market.
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| Q. What makes NaturSoft different from similar technologies? |
Unlike other systems on the market, the NaturSoft systems requires only 3 seconds of contact with the water, while the others require 9 seconds or more. The Pelican NaturSoft is unlike any other system on the market. The NaturSoft is made in the USA and is sold only by Pelican Water Technologies.
Another benefit of going with Pelican is the lifespan of the NaturSoft catalytic granules. NaturSoft catalytic granules have been rigorously tested in the real world, used in the commercial industry, and made to be non-sacrificial, therefore it requires no "rest time", and requires no replacement. Other similar technologies require replacement every 3-5 years at costs of $600-$1,000 and require you not use their systems for 8 hours a day for proper rest!
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| Q. Why does the NaturSoft handle 75 grains while others only handle 25 grains of hardness? |
The NaturSoft's catalytic granular surface is 100% active and grows seed crystals on the entire surface. Other similar technologies only have "growth sites" that are active, leaving more than 70% of the surface inactive.
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| Q. If the water hardness is tested after the system is installed will the hardness level be different? |
If the water is tested after the NaturSoft System is installed the hardness level will remain the same or even test slightly harder due to the existing scale being removed from the plumbing.
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| Q. Do the NaturSoft Systems have any negative effects on the human body? |
No, if your water supply is safe before it enters the NaturSoft System it will be safe after the system. NaturSoft Systems do not add any chemicals to the water therefore there is no harmful effect. NaturSoft Systems leave in the beneficial minerals that are healthy for the human body.
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| Q. How will the Combo System be shipped? |
The NaturSoft Systems are shipped via UPS Ground in the highest quality doubled walled box with side cushions and a custom top piece. No expense has been spared to ensure your system arrives in factory fresh condition.
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