Join the tens-of-thousands of satisfied customers and see for yourself why the Pelican Premium Combo Series is the "Ultimate Home Appliance" for your family. Stop buying expensive bottled water or lugging salt, and start getting better than bottled water quality from every tap in your home while saving you time and money. The Pelican Premium Combo Series combines the Carbon Series along with the NaturSoft Series to give you "A True Spa-like Experience". You will experience dramatic results from the very first shower.
| • System Includes: |
Tank one

The first tank is the Carbon Series premium whole house water filtration system. This premium system is designed/developed to significantly reduce chlorine, chloramines, sediment and/or particulate matter, tastes, and odors that may be present in your water. This deluxe, high-capacity, virtually maintenance-free system is easily installed in any home and has a 600,000.1,000,000 gal/5-year Performance Guarantee, the best value on any whole house water filtration system in America! A 5-micron pre-filter system is also included with each system to filter out dirt or debris from entering the home.
Tank two
The second tank is the NaturSoft Salt-Free Water Softener, the most environmentally conscious hard water softening/conditioning system available, Pelican's Proven and Certified technology that stops the negative effects of hard water without the use of salt or electricity. The Pelican NaturSoft system also actively removes any existing hard water scale formation in pipes and water heaters .

What is this?
All Pelican Combo systems come with a 5 micron pre-filter system that helps protect your new filter system and your home appliances from the damaging effects of sediment (dirt & debris) build up. The sediment in city or well water can clog faucets, damage appliances and even change the taste of your drinking water. The pre-filter system filters down to 20 times smaller than the diameter of a human hair or 5 microns in size. Learn More.
FREE Lemi Shine Rinse
The finishing touch for sparkling dishes and glassware. Final rinse agent for all dishes and glassware Spot-free rinse formula Helps remove spotting and haze on dishes.
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| • Benefits of the Combo System |
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The Pelican combo series is the only maintenance-free system that is completely salt-free and offers an industry leading limited lifetime warranty on tanks and parts.
Other great benefits include:
Naturally softened water without salt
- Prevents/removes hard water scale from plumbing and appliances
- Softer skin and hair
- Shower and Bathe in spring like water
- Does not require electricity to operate
- Does not waste water
- Conditioned water without the slippery feel
- Better than bottled water from every tap
- Safe for pets, lawns, gardens, pools and spas
- Can be installed inside or outside
- 90-Day satisfaction guarantee
- Limited lifetime warranty on tanks and parts
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| • Savings of owning a Pelican Combo Series |
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How much are you spending on bottled water?
Installing a whole house filter is not just about having better tasting water and softer hair and skin. It is also about saving money and time. Many people currently go out and buy bottled water thinking its cleaner and better for you than tap water. The truth that has recently come to light is the fact that 24% of bottled water is nothing more than filtered tap water. Some even contain sodium in them from using a salt-based water softener to "filter" the bottled water. Adding a whole house water filtration system from Pelican Water Technologies will save you thousands of dollars over the years. For as little as .09 cents a day you can have better tasting, filtered water from every tap in your house. No more plastic water bottles in our land fills and no more flushing your money down the toilet!
To give you an idea of savings, if you spent just $2.00 per day on bottled water over 10 years you would spend $7,300 dollars. If you purchased a Pelican Combo Series Premium Whole House Filter & Salt Free Water Softener/Conditioner and bottled your own you would save approximately $5,300 dollars. Now that's saving you money! Not to mention the fact that you will have better than bottled water quality through out every tap in your home.
 The most important investment you make in your home are your appliances. Why not protect those investments from the damaging effects of hard water and save money on costly repairs! Repairs can cost you hundreds of dollars every year due to hard water damage. Protecting your appliances will keep them running longer and more efficiently without needless repair costs. To repair your ice maker in the fridge from hard water damage costs $230 for a repairman! A hot water heater, if protected can save you up to $30 a month in water heating by keeping scale buildup off the heating element, making it more efficient. Not protecting your water heater could cost you $300-$1,000 to replace! You also save the yearly plumber visits for clogged shower heads, minor appliance repairs or clogged pipes which will save you up to $500/ year!
Hard Water Map.
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| • Damaging effects of chlorine in your water |
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Drinking chlorinated water
The main function of carbon filters is to remove the bad taste and smell from the drinking water. Carbon filters do not require a lot of maintenance, and with proper sediment filter changes and media changes, can provide the best tasting water. With improved taste, the filters also remove odor providing you with fresh tasting drinking water. They provide an excellent value for your money and definitely a better choice then bottled water.
Cooking with chlorinated water
If you've ever cooked pasta in filtered water or made coffee or tea using filtered water you can definitely tell the difference. Chlorine is a chemical that is adsorbed into your foods and make your sauces and hot drinks taste foul. All of the top restaurants, chefs and even coffee houses use filtered water now so they can produce a quality product every time.
Showering with chlorinated water
Just like swimming in a chlorinated pool, showering in chlorinated water affects your skin and hair. Over time the chlorine will dry out your hair, requiring the use of conditioners for your hair and for those with chemically treated hair (colored) you may also bleach out your color. Your skin is an organ whose pores soak up chlorine when showering and vapors from steam. Because your skin does this, it can leave your skin itchy and uncomfortable. |
| • Accolades |
Martha Stewart Body + Soul Magazine Featured Product - May 2010
 Martha Stewart and Body + Soul Magazine are world renowned experts on healthy living. This is why we were not surprised that they featured the Pelican PC600 Whole House Water Filter as their recommended product.
Featured in Go Green Home
Pelican was asked to be a part of this Green Home, featuring our Pelican Combo Series for their water filtration and softening needs. The Go Green Home is a 4,300 square foot living laboratory of green design, materials and innovation. They are "deconstructing" an existing single-family home -- taking it apart board by board, nail by nail. Usable building products are donated and recycled, diverting material from the landfills. We're studying the sun, the winds and the neighborhood, and they are incorporating everything into the design and build of their new home. Plus they are greening it all -- from solar roof panels to recycled content countertops in the cutting edge cook's kitchen. They will take you with them, step by step, updating frequently with journal entries and photos of their progress.
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| • How does it work? |

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Please watch our other videos to learn more about your water and how you can benefit from installing a Premium Pelican System in your own home.
Please click here to watch our other videos. |
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Pelican Carbon Series System - Carbon Adsorption Filtration
The Pelican Carbon Series Premium Whole House Water Filter utilizes the highest grade carbons available on the market which were designed/developed to significantly reduce chlorine, chloramines, sediment and/or particulate matter, tastes, odors and hundreds of potential chemicals that may be present in the water supply entering your home. View more WQA and EPA recommended uses for granular activated carbon.
The Pelican Carbon Series uses a granular activated carbon produced from coconut shell by a high temperature activation process under stringent quality control. It has a large surface area, high mechanical hardness, high pore volume and chemical stability.
In addition the Pelican Carbon Series utilize Non-chemically impregnated activated carbon. It has been surface modified during manufacturing, to significantly enhance the carbons' capabilities for rapidly decomposing noxious compounds. The carbon media used also has a much higher surface area than most other competitive brands on the market. This enables them to reduce larger quantities of other organic species which may be present in your water. Learn More
Pelican NaturSoft Salt Free System - Physical Water Treatment
The NaturSoft media has calcium carbonate crystal structures on its surface that will attract excess dissolved hardness and remove it from solution by integrating it into the crystal structures on the media. This results in the crystals on the media surface to grow larger. The movement of water and friction among the individual media granules rubbing against each other will cause fragments of these newly grown crystal structures to be fragmented off the media and released into the passing water.
Those free flowing calcium carbonate crystals then continue to travel through your plumbing system as suspended particles where they perform the same role as the media in the NaturSoft system itself, i.e. acting as seed crystals further buffering the effects of any changes in the scale potential of the water downstream by absorbing excess mineral into their structure and themselves spawning the creation of additional micro crystals.
The Pelican Carbon Series Whole House Water Filter Systems are specially designed as an Up-Flow System that does not require any special process or instructions for replacing the media. Other Down-Flow Systems on the market do not allow for the media replacement as an option because the homeowner would have to have special knowledge or tools to complete the task. Many water filtration experts agree that down-flow systems often have channeling issues in the media making them less effective in filtering out chemicals in the water because the water is unable to reach the unexpired media.
Channeling is the process where small tunnels form in the media allowing water to flow in the same channel every time. Water always takes the path of least resistance. The Pelican Systems force the water in an Up-Flow direction up from the bottom of the tank in a swirling motion causing the carbon media to swirl. This motion allows the water to have maximum contact with the carbon media resulting in a very effective filtration process without the possibility of channeling. This is found to be the most effective design in whole house water filtration systems. |
| • Green Water Filtration and Softening Technology |
Replacement Media Vs Replacement Tank
It is important to understand how the carbon media inside the Pelican Carbon Series Systems works; Adsorption: the process by which matter (chemicals) adheres to the surface areas of a solid adsorbent material (carbon media). In layman's terms the chemicals in your water are adsorbed into the carbon media on contact. The carbon media does not release any chemicals back into your water once they are adsorbed. We offer the replacement media as a more cost effective and environmentally friendly approach. When it comes time to replace the media, you are not throwing away a tank, fittings, or having to try and dispose of a complete system. Not to mention the cost of hiring a plumber to remove the old tank and install the new one.
Some companies are trying to discourage this process and use tactics to scare the consumer into thinking that they must buy a completely new system when the media expires; this is unnecessary and not very cost effective. The media is the fuel for the system (it's like the gas in your car). If you had to replace your car every time you ran out of gas that would be crazy, the same goes for the filtration system. The tanks and fittings are designed for this specific application. The cost of the system does not only include the media inside the tank, it includes many factors: the tank, fittings, media, and labor to build, shipping, advertising and overhead. The media inside the tank is only part of the cost of a complete system therefore you cannot rate the effectiveness of the media based on the low cost to replace it.

The Pelican Combo Series Systems use an up-flow design and do not waste any water while filtering and softening/conditioning the water for your entire home. While other systems use a down-flow design requiring them to backwash once or twice a week wasting 100-300 gallons of water each time they backwash. The fact is that we cannot afford to waste one drop of water. Water is one the most important resources we have on earth.

The Pelican Combo Series Systems eliminates the need for an electronic head for backwashing because of its up-flow design. No moving parts means less maintenance and no service calls for damaged moving parts that render the system unable to filter your water.
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| • Request a Brochure |

Please click here if you would like to receive a brochure and dvd containing information about this product.
Note: For your convenience, the videos on this DVD are also available online. If you would like immediate information on the benefits of installing a premium Pelican System, please watch these videos online.
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| • Recommendations |
If you have Multi-Headed Body Sprayers in your shower you may need a high flow system to accommodate the high volume of water needed to operate the shower system. Since the flow rate on each type of system can vary, please contact sales at 1-877-842-1635 or email us to ensure the proper system is sized for your needs
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Disclaimer: The information on this website has not been reviewed by the FDA. Products offered for sale herein are not intended to treat, cure or prevent any disease or health condition. No medical claims are being made or implied. |
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Pelican Customer Reviews: Combo Series
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Mr
I contacted Steve several times and he was always helpful and a delight to work with.
- John Dooley, Sr.
Henderson, NV
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Customer Service
I want to take this opportunity to complement Steve, a member of Pelican team. I called multiple times with questions regards a combo salt free system for well water. Steve was very helpful, asked clarifying questions, recommended a system to meet my needs. I never felt pressured to buy a system even though I called at least three times during my research. I was given the name/# of a local plumber who highly recommended the Pelican System as well. He said he'd installed a number of the systems and all the customers really like the system. Based on my initial interaction with Pelican, I look forward to getting the system and having it installed. I'm confident the "service" after the sale will be just as enjoyable!
- Carl Stimson
Dawsonville, GA
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Pleased Customer
We chose this system after many hours of research. One year after installation, we are still pleased with our purchase and appreciate that it does its work without causing us to spend time fussing with the system. Just contacted the company for information about our system (we lost our paperwork!) and they responded quickly, supplying us with the necessary paperwork and information.
- Mary
Marana, AZ
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The best ever!
I have purchased the combo series 5 years ago and have enjoyed it ever since. After sharing the benefits, my father and my sister also purchased the same combo series for their homes. My father who has a green thumb loves the fact that the plants are even healthier. Some of the black bubbly spots under the leaves dissapeared so he is really happy.
I just purchased another combo series for my new home. I decided to leave my old combo series for my tenant to enjoy. After you get used to this wonderful stuff, you can't live without it.
- Judy Moon
Torrance, CA
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Customer
Steve did an excellent job helping me order this product and explaining many things pertaining to it. Looking forward to receiving the purchase!! Thanks so much!!
- Pamela Wolf
Junction City, Kansas
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Mr
Steve was very helpful in answering my questions and offering guidance in my decision-making process.
- Charles Sweeney
Winter Springs, FL
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Still working
System has been in 2 years, and still working fine. Just reordered new prefilter cartridges.
- Wesley Anderson
Zanesville, Ohio
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After more than a year
We love our system. I have done away with the under the sink filter and even the one in our frig. We have solar hot water and about every 6 mo. I drain the bottom of the tank, before the filters we would get allot of white crystals after installing the system the water may have a tint to it, and our fixtures all do not get that crusty white build up.One other thing I would like to mention at the time of install the instructions were great and it make installation rather simple thanks APL
- Andrew Lucas
Zephyrhills FL.
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Pelican
My name is Patrick Arviso and we wanted to find a system that didn't use any electricity and still was as good as our last ?Come to find put that Pelican not only didn't use electricity but was rated on top of the consumer market ! after some research of half a dozen systems ,I was sold on the 2stage system Pelican offers in the PSE1800 .
I have a family of 3 and we wanted only the best for us ... I live in Arizona and the water is okay but now with Pelican it's the best tasting water to date ..I had it tested at my local water testing lab and was told it is balanced as well as clean with no chlorine what so ever ! I installed it over 6 weeks now and we are all really happy and haven't purchased a bottle of watersense . Thank you Patrick and Pelican ..! your Patrick and Michele Arviso ..Phx, AZ.
- Patrick Arviso
Phx, AZ.
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My review
After doing extensive on line research, I decided to purchase a Pelican system. I have had a Culligan for years and felt that I wanted a system that uses no salt or energy and is environmentally friendly. Also, Steve was very friendly and knowledgeable.
- K. Hoyal
Wilton, Ca
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great customer service
Just got my system in yesterday, my cutomer service rep (Frank at ext 201) has been great walking me thru the process.
- terry
henderson, nv
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homeowener
We just purchased our combo series PSE1800 salt free water softener and whole house filtration system at the beginning of November. Before that we owened a salt water softener for many years. After checking out many water softeners we decided on the salt free system and a whole house filtration. We are very happy with the quality and taste of the water. I don't have the slimey feeling when I am taking showers like I deed when I had the salt system. We do not waste water for backwashing and it is a very low maintenance. We had the best custumer service ever which is very important when purchasing any product. Thanks Pelican Water Systems.
- Rezan Finley
Glendale, Arizona
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excellent treatment
My wife and I would like to express our gratitude for the excellent treatment we received when we had difficulties with the plumbing firm installing our Pelican Water System. The Pelican staff responded quickly to our problem and acted in a very professional manner to see the issue resolved satisfactorily. We are extremely happy with our Pelican system, and our dealings with Brandy and the other members of the company who assisted us.
- Peter and Susan Edwards
Winchester, Virginia
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Great Product, Great Support
I installed my PSE2000 about 1/2 year ago. It's in a 2-family house with 3 bathrooms and about 8 people using it daily. I've had no pressure drop that I could observe (I made some tests with garden hose), and I haven't even had to replace the sediment filter yet. The installation is great and the installation kit provides several options to fit your existing plumbing (though I wish they included brass valve instead of the PVC). But best of all is the support team. I've called them so far probably about 5 times (pre and post sale) and every time the response was very quick, the rep took his time to discuss the raised issues without rushing through anything, and everyone I spoke to was extremely knowledgeable about what their product does, how it does it, how to troubleshoot problems, and what to expect. Before buying this, I made my research for about 2 weeks, and at the end I was deciding between Pelican and Life Source Water. Aside other overall similar end-result features, I chose Pelican because of more favorable warranty and maintenance. I'm glad I did ! :)
- Peter Sokolowski
Garfield, NJ
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very helpful
Steve was extremely helpful on the phone as I had concerns about correct sizing of my unit. Hopefully everything works out as planned.
Darin
- Darin Smith
Knoxville, TN
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Pelican
Steve was very professional and patient. Answered my questions to my satiisfaction.
Very outgoing, Very well knowledgeable on the product lines.
Cannot give product a re-view since I just ordrered. Time is the true re-view.
- Neil
Brioli
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Great Customer Service
I called to find out more about your Pelican salt free water systems, and Patrick provided outstanding customer service. I tend to ask a lot of questions, and Patrick was extremely patient and knowledgeable. He stayed 1/2 hour past closing time to make sure I was satisfied. I hadn't anticipated buying a filtering system too, but without pressure, and equipped with my new information, I'm buying a combination system!
Thanks for the expertise!
- Lexy Hickok
Mankato, MN 56001
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Good service
Employees are always delightful, today I ordered more filters from Brandy, she is a doll. She is a very good sales person, coupled with a great personality and kindness. Hold on to her as she is a great asset to your company. Again thanks for your help.
Don
- Don
Carnt
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Excellent Service
The company has an excellent staff such as Steve and Patrick.
We just bought the combo series PSE 1800 today, and the representatives were knowlegeable, patient, and provided very helpful info.
Thank you all again.
- Phuoc Ly
Downingtown PA
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Excellent!!!
I use well water and I used to have Culligan system. After I changed to Pelican system, I found out water quality got better, no odor and even water pressure got better. Culigan system requires periodic maintenance and Pelican systen need much less maintenance. Overall I'm very happy with my purchase.
- Jae Hong
Berlin, PA
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Works Great
We installed the filter/salt-free softener nearly 1 year ago. Within 2 weeks we noticed the hard scale buildup at the shower head and sinks were disappearing. And we continue to enjoy the benefits of clean and soft water today! We live in an area with reportedly decent municipal water quality. But after seeing the massive amounts of sediment/dirt captured in the pre-filter and experiencing the difference in quality with our new filtration/softening system we are very pleased!
- Tyler
Essex, MA
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Fluoride Filter and Combo
Love, Love, Love my Pelican Whole House Filter System--WITH Fluoride removal we got the level .94 town water down to .03 in our home; no more worry about the effects of added Fluoride!!
- Paula B
Timberville, Virginia
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Pelican filter system
We are very pleased with our Pelican whole house filter. It is a quality product and lives up to its guarantees. We had the system installed in 2010 and are completely satisfied. Would not hesitate recommending this to family and friends.
- P. Mullins
Jeffersonton, VA
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I could bottle it and sell it
I moved into my new home last year and found out the hard way that I had very hard water. All of my dishes and glassware had a film on it that wouldn't come off in the dishwasher. I purchased the pelican system and within a few weeks my pipes were clear and my water was crystal clean and much better tasting. I have not had any problems with my new dishes and glasses and even the tear stains around my poodles' eyes have gone away. I love this system, worth every penny.
- Doug D
Metuchen, NJ
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PSE1800
Prior to purchase, called Pelecan and the Rep answered all my questions that I had on the units. Received the units in perfect condition. Was very easy to install myself. No more water spots and we can taste the difference in the water.
- George Riberal
Kaunakakai, HI
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Confidence
We had an old acid neutralizer system in our home that needed replacement.We were offered a new replacement one from Rain Soft dealer for the sum of $3200.Pelican has one for $1200.(no brainer!)
After researching products we choose Pelican for the top rated no hassle whole house filtration and neutralizer system.The product sells itself but,Franks knowledge and expertise answering all my questions gave me the confidence to make our purchase.He will be their for you.
- david mills
quinton virginia
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PSE1800
Pelican and Frank deserve 5 stars regarding all aspects of their product! Thank you.
- Robert D
New Port Richey, FL
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Happy in Monterey
We have had a salt water softner for decades since the water here is hard and awful tasting. The PSE 1800 was installed yesterday and within hours after final flushing, I was drinking tap water that tasted as good as the bottled spring water I constantly bought. We have made our coffee using tap water this morning and it tastes as good as when I used bottled spring water. The system is installed outside with no shelter, except for the roof overhang and last night's rain it appears just as it did minutes after installation.
Finally, I am free from loading 60 lb bags of salt and breaking those incessant salt bridges. Our house finally entered the 21st Century.
- Wayne Sweet
Monterey Ca
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Good Purchase
I recomend this product, the water test is really good, also for cooking, shower, laundry, including to wash our cars. It's a really really good product.
The customer service representative personal are people qualified, Brandy helped to us with profesionalim.
Thanks, we love this product.
- Miguel Gurrola
San Fernando, CA
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The combo
Very excited to find a salt-free, water conserving system with great reviews and green building credentials. Though expensive upfront, will be very economical in the long run versus bottled or other systems. What better investment could you make for your family's health?
- K Kyle
Bloomfield, MO
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Keep leading the way
Dear Mark. One week after installing the new Whole Home, new replacement tank all is well, amazing as compared to the tank which was replaced.
I notice no BLUE ROCK'S,no stopped up faucets , all is well.
Your attention to detail, your policy of inspecting what you expect and fixing the problem instead of putting off and attacking the customers of Pelican
is a welcome sight, difficult to find a company that stands by what they promise, Mr Hughes you've have exceeded that. The Pelican Whole Home
Water system works, and works well and delivers that which was promised. Without Patriotic American Company's like Pelican and without , the staff and management personnel like you Mark, these are the people holding America together right now.
Keep leading the way Mark
- D Carter USAF Retired
Santa Maria, CA
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Sales
I recently had the pleasure of dealing with " Frank " of your company. Frank is very knowledgeable concerning your products . He didn't pressure me at all and walked me through the entire process. Frank is a salesman that KNOWS his product. I BOUGHT YOUR SYSTEM due to Franks help . Thank you , Gary Gaydos
- Gary Gaydos
Newburgh,NY
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Frank Capadona
Frank Capadona
was our salesman and we were very pleased by his service and was very polite. What he recomended for my house was the right choice, thanks again for everything.
- greg delgadillo
santa paula california
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Happy Customer
Patrick,
Just wanted to let you know that we are extremely happy with the results of installing the Pelican unit. Our well water seems to be considerably "softer" (almost zero residue on shower stall walls)than it was with our previous system.
Thank you for your quick and accurate response on our post-installation questions.
It's been a pleasure doing business with you and Pelican. Ken
- Ken Juracek
Saint Cloud, Fl.
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Fabulous Customer Service
Pelican customer service rep, Patrick, has bent over backwards to help me with the new assembly of my Pelican water conditioning/salt-free system. He was always there when I called and needed help since as he could tell, I'm not a plumber!!! Hopefully once my system is up and running I can give a full report on how well I like it. Right now I am in the 2 day waiting period for the carbon filter to soak. Everyone there has been very helpful answering questions about the new system and I felt I was fully informed about how everything would work and I would highly recommend this product so far, compared to others I have evaluated. I'll put in a new review once my system is up and running.
- Linda Selle
N Las Vegas, Nv
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Awesome CSR
Thanks Mark you answered all my questions and provided me all the information that made my purchase easy and stress free.
Thank you,
Martin
- Martin Earhart
Yellville, Ar
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Service Review
Your sales person Patrick did a great job with my order. He is polite and very efficient. I am pleased to have done business with this company and look forward to receiving my product next week. Thank you. Grace Caliendo
- Grace Caliendo
Walnut Creek, CA
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Info & Order
I am extremely pleased with the help I received from Frank. He was very knowledgeable & was able to answer all of my questions & concerns. His profesionalism was much appreciated. I have nothing but favorable feedback for you. Thank You!
- Paul Sutera
So. Salem, NY
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Pelican Water Systems
I purchased the PSE1800/PSE2000 combo series after several discussions with with Frank. He was very helpful in determining my needs and making sure I purchased the right product. He also sent a list of recommended plumbers with experience in installing the systems. I am on a well and have very hard water. The system was installed on August 26th and I am very happy with it. I now have crystal clear water that tastes great and I no longer have to clear the kitchen faucet of calcium deposits several times a day. The best part is no salt and no electricity to operate. Thank you for a great product and excellent customer service!
- Gail Fitzgerald
Las Vegas, NV
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Thank you Pelican
We live in part of the country where the water is extremely hard. We have tried several water systems and were about to give up when we heard about Pelican. Their customer service was excellent. They answered all of our questions and guaranteed results. We have had our system since June of this year and there has been a remarkable change in our water. The system is great and with NO SALT. Thank you Pelican.
- EARL COLLIANDER
TULAROSA, NM
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Thrilled withPelican water system
I have hade this installed for about 6 months and the softener has taken away white stains on shower door no pitting on faucets or drains. Plus I bring a bottle of water every day with my lunch to drink. I prefer this water rather than Poland water my company supplies.
Thanks,
Charlie
- Charles K Gorga
Wanaque, NJ
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owner
Frank Is an excellent salesman.
We appreciate all his help and info.
- Charles Scoville
weatherford,Tx
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Excellent Product and Outstanding Customer Service
I purchased and received the Combo Series PSE1800 water filter and salt free softener last week with assistance from Frank Capadona. Frank is knowledgeable, patience, and very helpful in answering the questions I had about the system. The system arrived with a defect tank jacket and a leaking bypass valve, but Frank promptly sent me the replacement parts the very next day, and he walked me through the process on how to remove the head from the tank to install the new jacket. Installation was pretty straight forward. So far we are very pleased with the water quality and the overall customer service (pre and post sales) is outstanding. Thank you Frank for your professionalism and excellent service.
- Michael
Winter Springs, FL
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Finally I feel it is safe to drink my water...
We keep getting reports from our water districts that the water is safe to drink but then you see on the news that water in certain areas is not safe. I did not want to risk my health and depend on the water district to send me reports. My water was literally yellow and I had stains in my tub. I could not bring myself to drink from the tap and so I was lugging in large quantities of bottled water. I did my research and found Pelican. The price was reasonable. No electricity needed. I received my units and had them installed by a local plumber. It was easy and I am thrilled. I am drinking my tap water and there is no smell or taste. I decided today to add the UV unit to my system. I did this to give my family the very best water possible. My experience with Pelican is that they deliver what they promise and after installing the system my water is great and I feel great about drinking tap water again.
- Marilu Jones Rumfolo
Spring, Texas
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Very Pleased
We have owned this combo system for 3 years and are very pleased with the performance and ease of maintenance. We highly recommend this product. The customer service for minor filet replacement has also been exceptional.
- Jim
Scottsdale, Arizona
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Frank
So far so good. Customer service was very curtious and answered all of my questions. The water softener was ordered on Friday afternoon and arrived on Monday morning. Now that's fast service. It hasn't been installed yet. Will let you know how we like the system. John and Sarah.
- Judith Brosch
New Port Richey, FL
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mmmmmmmmmmmmmm
ok after checking different company products i choose pelican-they offered a whole house system at a good price=instead of saying mmmmmmmmm
i said wow- i purchased the product- took my first shower-loved it-great feeling hair and no itching dry skin-my wife said look honey ( as she dropped a bath towel from shoulder height-floating to the ground-before the towel hit the floor like a rock. very glad i made the purchase-had a monthy service before for 16 years-glad i changed-mike
- michael lamberth
aliso viejo, ca
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Awesome water and service.
I had no idea how lucky I was going to get finding Pelican. I spent much time searching for the best water filter/softener and was about to purchase a system at double the cost. It was saltless also, but had the backwash needing a drain (and such a waste of water) and also needed electricity. I want to thank Frank Capadona for being so patient and answering so many questions without being rushed. The Pelican combo system not only is saltless but has no backwash and no need for electricity, and at half the cost !! I just installed it and was amazed at the taste and quality feel of the water. After a shower I feel 'squeaky clean' but without the harsh squeak. And another unexpected thing happened for my family. My 92 year old mother who can't stand drinking any kind of water, loves this water. For me, I can't thank you enough. I know that anything good does cost something. But if you want a great water system, you deserve the best of health and I would hope you can find a way (maybe don't go out to eat quite as often and have more home cooked meals with your family). Thank you Pelican for your excellent products !
- Veronica Postel
Phoenix, AZ
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SATISFACTION
THE MATH SAYS IT ALL
- JOSEPH SEIBEL
SODDY DAISY, TN
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sweet water
Of all the systems I have researched the Pelican is by far the very best. This technology is very efficient and hands free.
No Salt No Electricity---I LOVE IT.
This system produces the finest water money can buy at a very reasonable cost.
I would highly recommend this system to anyone.
- Ellis Herbst
Corpus Christi, TX
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5 Stars
I was very skeptical of this product in the beginning. My wife talked me into the system to help with water issues from our county water system. I decided to install the system myself in the garage. I found the system very easy to install with no leaks what so ever using PVC pipe. The directions were very strait forward and accurate.
To my surprise the difference was noticed the very first day of use! It is like taking a shower and doing laundry from bottled water! You feel clean and your garments are refreshing. Great service from Pelican . A +++++ and would highly recommend !
- David Ball
Summerville,GA
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Very Good
My conversation with Brandy was excellent.
She answered all my questions to my full satisfaction.
Give her a raise!!
- Irv
Las Vegas, NV
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GREAT
I talked with Frank and he did a great job helping me with the combination Water filter an soft free filter system. Thanks. Great
- Christopher Marvel
Highlands Ranch, Co
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Customer Service
Frank at ext.201 was very helpful in giving me some information on the Pelican products and making a choice in purchasing the PSE2000. Pleasant to speak with.
- Aaron Works
Haymarket, VA
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Combo System
We bought this system due to our very hard water and occasional smell of chlorine in water.
We tried the magnetic ones and didn't get good results.
This system delivers as it promises.
No more hard water stains in dishwasher or other appliances.
We can feel the difference in the shower.
I drink water from the faucet and it tastes good!!
Customer service and tech support are available, informed and courteous both at outset and months after purchase.
Highly customer oriented company.
Absolutely recomend them.
- Joseph R
canyon Country,CA
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Mr. and Mrs.
We have had the Pelican system for more than a year and are completly satisfied with the system. Mark reviewed our problem and advised what we needed and E-mailed the solution to use with costs and did not attempt to sell us anything we did not need. After comparing with other systems and the professional manner that Mark exemplified, we chose the Pelican system. To say the least we are completely satified.
- Lionel Boger III
Front Royal, Va. 22630
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THE BEST!
We purchased the Pelican PSE2000 Combo whole house water filter and salt free water softener/conditioner 2 years ago. We are so happy! Our drinking water is the best....no more bottled water purchases. Dishes from the dishwasher sparkle. No more scumy showers. And the best is this is the water going into our hot tub!! We couldn't be happier!
- Jane Kovel
Fair Lawn, NJ
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As Advertised.....
Great system that does the jobs as advertised....virtually no maintanance...we would buy it again! Installed Sept. 2007
- Larry Wepler
Liberty, Missouri
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Combo Series w/ Chlorination for Wells
I cannot say enough about Pelican and their follow-up service with their customers. Since installing one of their Pelican treatment systems in 2008 I have had excellent response from their technical support group. Unlike a lot of companies, once you install one of their systems they are there to help you operate and maintain it. Right from delivery, installation, and start-up of the system, they have always responded to questions either on-the-spot or shortly thereafter. It has provided me, as a homeowner, with a high level of comfort in dealing with any issue that may arise, from changing filters to making adjustments to the system based on water conditions, to replacing parts myself. When you need to call them, it is nice to know that you can get your problem resolved quickly. Staff like Chad Galloway are there to talk you through any problem, and it sure is nice to get routed to a real person who can help quickly when you call!
- Dennis Gale
Colorado
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Smartest Purchase I Have Made....
The Pelican Water System is the smartest purchase I have made for my home. I am visually amazed every time I change the pre-filter on just how dirty local water is entering the house. I am happy every time I turn the tap on because I get superbly treated water that looks, tastes, and is fresh and clean.
- Don H
Frederick, Maine
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What a Great Product!
hey pelican! just wanted to write on this product, 2 tank system for 1 bathroom salt free system. what a great product! just installed 6, 2011 this system is the best, the water tastes great, super clear water. but i must say, our water test that we did before hand, we had no problems with our water. we always had a culligan salt system, which we replaced with this pelican system. my thanks to "frank" at ext 201 very helpful! did not forget who i was when i called back a few weeks later to ask questions about the system. "thanks Frank" for all your help and know how! i did replace the filer housed by the blue container, about a month after install just to be sure the filter was clean, and it was. easy to replace. even my wife could do it! well, maybe not..........
- Joe
ANDOVER, New Jersey
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Pelican Water Technologies
This is a great product. We use to have a water softener that uses salt and we can say that the Pelican system is far better. It is worth the price we paid for it (in our opinion)and would not hesitate to recommend this product to others.
- Mel
Elk Grove, CA
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I Love My Pelican Water System
Dear Pelican:
So far so good, we completed the installation of our Pelican Water System 2-1-11 and have loved it ever since. We switched from a water softener salt system and found it to be much better for us. We wanted to be able to get water directly from the tap without being concerned about the salt we might be consuming. We did not like the
cumbersome and inconvenient charcoal filter systems you can buy at target, etc.. We also found the Pelican System to be better for our aging skin. Although it doesn't feel as slick as the salt water system when washing in the shower
we feel the job is getting done and our skin is less dry. We also find our sinks are cleaner and no longer use any Bon Ami cleanser when cleaning. Hot water does the job. The chrome fixtures are also easier to keep shiny. Clothes are great and the dishes and flatware all seem to be cleaner and shinier too. We haven't had to change any filters yet but know you are there and don't anticipate any problems.
Thank You Pelican Water System
- Rich & Matlene Sullivan
San Jose, California
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Like Warm Summer Rain
Your product is performing beyond my expections. The water feels like a "warm summer rain" in the shower. The taste and texture of the water is very good.
- Steven Sweet
Weyauwega, WI
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Great Product
I purchased the PC 600 filter with the NS3 softener two years ago and have had great water ever since. I picked Pelican after a lot of research.
I felt like Pelican would give me the best water the most "natural" way... and I believe it has... the water has been great... We are on city water and the water taste so much better once we put the filter in...
I installed the filter myself... and love the almost "no" maintenance required... Really... this product is worth checking out...
Tony
- Tony
Haines City Fl
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Our Pelican Combo
Mark was absolutely terrific in assisting me in making my decision to purchase the Pelican system. His knowledge of all softening systems and their respective environmental impacts were especially valuable. Our Pelican system has been installed for about six weeks now, and everything is fine. Our city has extremely hard water and we are finding that the Pelican system is actually "cleaning" up the debris in our exisiting plumbing. The real test is coming as we will be refilling the swimming pool in a week or so -- that's after we re-tile and re-plaster it. A fresh start with fresh water.
- Robert Heinbaugh
Pasadena, CA
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Our family loves it
We love the water system and our family loves it when they come over. It is so easy now to add water to our Kio fish pond. Thanks
- Kent Clerk
Santa Clara, CA
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Right decision
The PSE 1800 is installed a few days ago and who knew we were quietly suffering and working overtime to clean and scrub. Now, there is less white crust around the faucets and less toilet ring in the ToTo toilet. Next, my husband says that his legs and back are not as itchy. There is no slimy feel to the shower water. The white water drip scum is gone from the black refrigerator water dispensing area. The coffee is not bitter tasting.
When I took the first dishes out and they had an odor so I looked all over the dishwasher for debris or something rotten. I rewashed them and no odor plus the glasses sparkled again. The dishwasher system had to be cleaned out with the new water system before dishes were washed.
I am anxious to see if some health issues decrease with the new water system.
We are installing a new frameless shower enclosure and I anticipate very little problem with the water on the glass.
I also appreciate the information from the website videos especially about demineralized water. Health and fitness followers sometimes drink that and they should look at the reverse osmosis video. Pelican water system is amazing.
- Karen M Ezaki
Covina
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A true believer
Just yesterday a factory recommended installer Bob Anderson came to the house and placed the product outside the garage next to the tankless heater and the external water loop. Now we have both hot and cold soft water. I have sprayer bibs on two sink faucets and after one minute of flow they stopped sticking in spray mode and functioned as they should.
My wife and I each took a shower where the drain was visibly full of calcium and partially clogging the drain for years. So much calcium started to descale I had to get a plunger to push it down the drain. The drain still has some calcium visible but it is no longer slowing flow and pooling in the shower.
I can hardly wait to see what the stainless dishwasher looks like next month.
How does Culligan stay in business? No more wasted water, salt and electricity!
I now have 25 sq ft in the garage for storage and the water heater and Pelican softener are next to each other in all their shinning glory.
Your customer service reps and web sites were wonderful.
Larry
- Larry Day
Poway, CA
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I know I made the right decision
Back in the 1960 Midland water was so bad if you replaced a faucet in a few weeks it coated with a white hard residue. These minerals would get under the chrome finish finally requiring the faucet to be replaced again. Today the city is piping in water and mixing with the city well water that is much better than before and looking at the water hardness map of USA still shows we have some of the hardest water. Previous to the mix a hot water heater would not last but a few years and some manufactures would only provide 5 years or less on their best warranty unit.
I installed a Salt Based Water Softener back in 1993 which lasted around 3 years. The resin bed needed to be replaced and also the electronic head. Both of these items would have to be ordered from the manufacture which would take weeks to get. You can not wait that long so you are forced to just buy another unit. This replacement unit lasted until June 2008. I called the manufacture and the support department determined the electronic head would need to be replaced and you had to order repair parts from manufacture. Shipping time on part was 2 weeks so here we are again without soft water for several weeks. I was just fed up with this whole thing, tired of buying salt, many gallons of waste water going down the drain to back wash the unit, then finally having to replace the unit.
Thanks to computers I got on the internet and found Pelican Water Systems. What I read just sounded too good to be true, NO Salt, NO ELECTRONICS, NO MOVING PARTS TO WEAR OUT, NO BACK WASHING, NO ELECTRICAL COST TO OPERATE......... I called the sale department and the person explained how it worked and answered all my questions and said they were having a sale on their systems. I told him that I was going to do a little more research and then make my decision. From a price point of view I could just replace the salt based softener several times for the price of the Pelican Salt Free system. I decided as the old saying goes you get what you pay for so I bought the Pelican system July 04, 2008.
Being a retired Air Conditioning contractor I had a few friends that were Plumbers that would install the system for me at a good price. After I received the Pelican system I read the very detailed installation book that included pictures and could not believe how simple it would be to install so didn't need a plumber. I made a few trips to the plumbing supply store and with a few tools like a hacksaw, screw driver, garden hose, and socket wrench I had the system installed in a few hours. Following the instruction in the Installation Guide now ready for the 48 hour Carbon Soak instruction and finally the Carbon Wash. The sitting and waiting was the hard part.
Now it is April 25, 2011 and I can't believe this Pelican NaturSoft Salt Free Water Softener has performed just like the manufacture stated. I guess that is because they only use premium NSF USA parts in their systems. When replacing a stop valve on our Hot Water heater water inlet line I notice all the calcium build up was gone inside the pipe. I no longer have to remove the strainer on faucets throughout the house to clean the screens to maintain water flow. I no longer have to buy and store bags of salt in the garage, keep the salt bin filled. I do have to change the sediment filter about once a year and that is easier than lifting a 40 pound bag of salt. Finally I know I made the right decision because this water is healthy to drink that along is worth the cost many times over (is not dematerialized like RO or bottled water). Many states are now banning Salt Based Softeners.
Thank you,
- Larry
Midland, Texas
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PSE2000
We really like our system. As for all the claims? So far, so good. We do see a difference in the limescale being much easier to wipe away. Seems to almost be powder like. Just wipes away. Hair and skin feel better as well.
- Jeff
Texas
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FABULOUS
We installed our NaturSoft combo series filter-softener in early February and cannot speak highly enough about the improvement in the quality of our water. My wife suffered from dry skin caused by showering with our Southern Arizona water. For two years she asked that we install a softener to improve our water. After researching the various methods of softening, we chose the Pelican system because it looked like the best system with the least amount of maintenance and in-use cost.
Today our water is FABULOUS! We both see a huge improvement in the condition of our skin. I thought my dry hands were just a normal thing because of the dry Arizona air, but I now realize the water was also affecting my skin. We drink the water straight from the tap and find it is impossible to tell the difference between it and bottled water. We highly recommend this product!
- Jeff (and Bette)
Southern, AZ
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Pelican PSE1800 Combo Series
I just wanted to let you know how much we love our system. First of all, our water is 1/2 city water and 1/2 well water and we have had a hard time with the hardness of the water. We had our kitchen remodeled in Nov 2009 and we paid for a really expesive faucet. By the time we purchased this system in April 2010, the sprayer was not working due to calcium build up. We had to replace it. Also, we were replacing our coffee machines at least 3 times a year because of the hardness of the water. So when we did our kitchen we got a Bauch dishwasher that you put a certain salt in it to help with the hardness.
Our water heater was making all kinds of noise and we didn't know what we were going to do, because the codes have changed over the years and a new tank water heater wouldn't fit and we had no place to put it other than the orginal space, which wouldn't be able to pass code. So we decided to check out tankless water heaters. They had a home show in San Jose area and we went to check out the different tankless heaters and that is the first time that we saw Mike Counsil Plumbing. They carried the Nortiz Tankless and next to it they had a set up with the Pelican System. They took the time to talk with us. Then we thought about all the different products we had seen, but still weren't sure. I wanted to have a system to not only soften the water, but I also wanted a system to clean our water of the chemicals that the city uses in our water. We did more research but couldn't decide. Then the Home Show came to San Mateo County. We went to go check things out and low an behold, Mike Counsil Plumbing was there again. Of all the systems at the Home Show, Mike Counsil had the best desplay for the tankless and the only ones who had the Pelican System and they could explain everything to us in lay terms. They were very knowlegable, but what I really think sold me on the Pelican was that this system you do not have to use Salt and is environmentally safe. We contracted with Mike Counsil Plumbing for all our needs. They did a wonderful Job.
Now, as for the Pelican system, this is a wonderful product. I have not had to buy a new coffee maker in almost a year since we have this system. Also, every cold an flu season, I would have to purchase a new humidifer because the hard water would ruin it. Not this year. As for the softness of the water, it is great. It is nice to take a bath or shower without the smell of clorox. It also leaves my skin softer and my skin isn't itchy anymore. My new faucet has no calcium build up and I am just so pleased. We use less detergent in the washing machine and the dishwasher. (oh, I don't have to put salt in the dishwasher any more) It is so nice to be able to drink the water anywhere in the house or outside if I'm in the garden and don't want to take my shoes off to go inside, I can drink from the hose. No more using bottled water or the Britta container. What is nice too, is that our garden now gets clean water and that is important if you like growing your own vegetables and fruit.
I just thought that you should know how your system has worked for us and also that Mike Counsil Plumbing is very knowlegable about your product. Sean did a wonderful job installing the Pelican system. I hope to have this for many year to come.
Sincerely,
Ana Maria Olivas-Flores
San Bruno, Ca
- Ana Maria Olivas-Flores
San Bruno, Ca
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Our Pelican
We live in a part of the state known for it's water. But we started noticing everything in our dishwasher was turning white and there was a white scale on the Refrigerator where the water and ice dispense from among other problems. After changing the dishwasher and soap I started looking for a water system. We looked at a lot of them. One of our concerns was that we wanted soft water but with out the salt. After stumbling on Pelican and finding it was kind of local we ordered the duel unit. I would like to say we were a bit concerned about installation. well that was unfounded it was a breeze a little planing and it went super. I put mine in my unattached garage after the planing, it took about 2 hrs. No runs no drips no errors, just great. The difference in our water is just unbelievable,all of our black plastic is black again the stains are gone form the frig. and I'm drinking water again and love it. I would like to thank you guys for your concern and answering all of our questions, and being there when we ask even the dumbest ones, it was a great experience. PS. the Lemi Shine is the greatest. Thanks again APL
- Andrew Lucas
Florida
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Best whole house system ever!
We have had a Pelican PSE2000 for over a year and the difference in our water is amazing. No more Chlorine smell, no white residue on the Dornbracht faucets, no more stains on the travertine tiles. Compared to the salt systems there is no greasy residue let on your skin after a shower and no pulled back muscles lugging bags of salt. In fact there is no need for electrical power as the whole system is a purely passive system and was very easy to install. The two tanks are very compact and the plumber, Marty Smith, who was recommended by Waterfilter was fabulous and has subsequently replaced or 150 gallon water tank system with wall mounted tankless units. All in all the WaterfilterUSA system is excellent and for once I agree with Consumer Reports that this is THE best system available.
- Geoff D
Irvine, CA
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Worth The Money
We had a whole house filter (from another company) installed in our new home 5 years ago. It basically removed the chlorine from the water and we were pretty satisfied w/it. Back in April, we replaced our hot water heater after only 4.5 years. Then we began having problems w/the new one after only 4 months. We had a defective unit and when the plumber came to replace it, he showed us the anode rod covered with calcified material. We were stunned!!!! He recommended a water softener and tried to convince us to get their combo unit which uses salt. We had never had a water softener in any of our homes and really didn't know much about them, except we'd always heard that the water felt slimy and the salt was a pain in the butt.
Fortunately, we didn't make a hasty decision, even though the chlorinated water was making us itchy and the taste was disgusting. We Googled "salt=free water softeners" and saw this Pelican 1800 unit. We needed to replace the tank on the water purification unit anyway and realized that a lot of our plumbing problems were probably from the hard water. Duh!!!!
After researching all the units, we decided to call up with several questions. The rep, Brandy, was extremely knowledgable and quite patient. We really were novices at this and I'm sure she must have answered these types of questions hundreds of times, but she never became annoyed.
We ordered the system and had a plumber install it a few days later and the difference is like night and day.
The water tastes better than Fuji water. The amount of laundry detergent we use is a fraction of what we used before. My wife no longer uses conditioner on her hair and the dishes come out of the dishwasher much cleaner. And the water feels "silky" not slimy. We aren't itchy and dry after we shower. I could go on and on, but suffice it to say, we are very satisfied with this system.
We had also interviewed our neighbors who have (salt) water softeners and they all hate them and would never purchase that type again.
Since water is SO essential to everything we do, it was worth the investment. We will scrimp somewhere else!!!
- Andrew Avellino
Mesa, AZ
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The Pelican PSE 1800 System
In the Spring of 2010 I was looking for a soft water system that used no salt. Did some browsing and discovered Pelican's site. I have to say, this was one of the smarter moves I've made in my life! I bought their PSE 1800 system and installed it myself. It was easy because I use to install softener systems back in the late '70's for an employer of mine. In just the first 2 weeks alone I've noticed how clean the stainless sink in my kitchen has remained. Also an upper end 40 gallon gas hot water heater I have is about 8 years old and after about a month in operation now the PSE 1800 system has been able to reduce the percolating sound coming from the water heater, as it has been having to put up with hard water input for the last 8 years. I believe strongly that it is slowly being cleaned out by the introduction of it's new soft water source from Pelican's 1800 system. And as well, I agree wholeheartedly with the other testimonials that when showering I feel cleaner, the ol' hair feels much softer, and my clothes come away softer as well out of the dryer. I tried drying a load last week without using any fabric softener sheets and the clothes came out in the same condition as they would had I used one in the load. Seriously, I've been so impressed with the results I took my Mother's old salt water softener system out about 2 weeks after I put mine in and installed the same exact system in her place. She is pleased with the results as well! That's about it I guess, but not before saying Thanks Pelican! You guys have hit a home run with this system.
- Bill Van Skiver
Waterloo, IA
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The Best Water Ever
I have had the worst tasting, smelling water around. Years ago I rented and then purchased a system for $1,800. I was told this was the best and only type of treatment for sulfur. Over the years with the rental I spent, the purchase price and the costly treatment I had to purchase and add frequently we must have spent OVER $4,000.! The system never really worked right I guess I wanted to believe it was working. Finally I could not take the smell, cost and noise it made anymore and started to research water treatments and found Pelican. We purchased the sulfur system, carbon tank, and the salt free system had it delivered and my husband and son-in-law installed it. I refused to let my husband get rid of the boxes it was delivered in because I was so unsure it was staying. Well let me sum it up...YOU COULD NOT BUY THIS UNIT OFF OF ME!!! I absolutely love it and would HIGHLY recommend this company - from the WONDERFUL sales people, the technical support team (who can't do enough to help you) right to the fantastic product they sell! This is an honest company with unbelievable products! Trust me if you order you will not be returning the products...my water is HONESTLY better than bottled water and trust me I have spent thousands on that too!
- Theresa
Branchville, NJ
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Very Happy
Very happy with the system. Could see the build up go away from the shower nozzles and dishwasher.
- Russell H Thaden
Atchison, KS
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Pelican Water Filter and Softener
P.S. I forgot what prompted me writing this testimonial today. I drained the hot water heater, as per recommendations, and was surprised to see the resin [from the old softener] and considerable salts of some kind. I refilled the water heater and DIDN'T HEAR A THING! We recently had two different groups of company last week, and we had to warn them that the banging in the night was from the water heater. It was LOUD!! There hasn't been a sound today. This new system is doing what it said it would do. Thank You!!
- Wesley Anderson
Zanesville, OH
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PSE1800
We have been very pleased with our Pelican PSE1800. It has replaced our old traditional "with salt" water softener and we feel we made a good selection. Not continually purchasing and adding salt in addition to flushing the salt water into our septic system was our first deciding point. Then we are very pleased with the taste and ability to use the filtered tap water that tastes good. Before we only used our R/O water. An early sign that the system was working, was the scale around the tips of our faucets came off - we were thinking of replacing them, but were pleasantly surprised with the change. When researching new water softeners, we found the sales associates were knowledgeable and helpful, which we greatly appreciated. We have recommended this product to numerous people and our plumber has also recommended it after installing ours. It is a great, reasonably priced product with great service.
- Daryl Lassig
Texas
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Combo Series House Filter
We recently purchased one of your combination NaturSoft/Carbon filter units and are very please with it. I performed a great deal of research prior to purchasing this unit. Overwhelmingly, the reviews from those who purchased the units were very positive. Some professional plumbers and softener installers gave critical reviews, stating that the science behind this product was bad and that it will not work. Most of the time I could clearly see they were misinformed or incorrectly stating facts. Sometimes they were criticizing a NaturSoft softener by name as not softening, but clearly describing the carbon filter. I wound up disregarding their bad advice.
Before purchasing, we even had a Kinetico dealer visit our home, but we didn't want to have to add salt several times a year. The NaturSoft system is a perfect solution because it does not require salt and it costs much less than the Kinetico systems. The salt softeners also removed the calcium from the water. While this may sound good, I reasoned that we NEED calcium in our diets (just go to the supermarket and look at all the products that have added calcium these days). The NaturSoft system leaves the calcium in for our bodies to utilize, while still rendering the water soft. Obviously, it will also leave calcium deposits on the finish of the faucets. But the deposits come off easily and we expected it. The choice in softeners is extra salt (bad) or extra calcium (healthy).
Immediately after installing the softener, my wife noticed a difference in how soft the clothes were with the softened water. She was very pleased. Our city water is so chlorinated, that we would often go into the bathroom and think we had entered an indoor pool. My wife's back would tingle in the shower and her skin would dry out badly because of the chlorine. Our children would have skin problems if we did not add special expensive dechlorinater to their bath water. Now, the water does not cause any skin dryness or tingling.
Since the water smelled and tasted like it came from the local swimming pool, we were always buying kitchen sink carbon filters from a local retail store. The water tasted great, but it would only filter our kitchen sink water. Now, we are very pleased to drink the Pelican filtered water directly from ANY tap in the whole house.
I have also noticed that the dishwasher is leaving a LOT less calcium buildup on the dishes. We used to have a major calcium haze on the glasses. I had to clean off the very hazy calcium buildup from the glasses initially after getting the softener, but now the glasses come out practically spotless. We began to use the gelpacks instead of a solid tab after reading through Pelican's recommendations to use geltabs instead of solid detergent. This was very important.
Additionally, I also switched soaps as Pelican's instructions recommend. There is now a lot less soap buildup on the shower walls.
Prior to making a purchase, I used the online chat to ask questions for my research. During the installation and after we began to use the product, I also used the online chat to ask questions (such as deciding what dishwasher tab and bath soap to use). They were extremely helpful and even looked up brand names I gave them to see if they would work well with the NaturSoft softened water.
The only thing we did differently from the installation instructions was to tap into the two outside water hydrants from the main line BEFORE the whole house filter. This allows us to use unfiltered water for general outdoor use where filtered and softened water is not a main concern. The filter units will last much longer because of this decision.
We did have to purchase some special adapters, as well, when we purchased the plumbing supplies because we have plastic PEX piping and that was not mentioned in the installation instructions. Hopefully this will be added to the instructions some time soon.
We very much appreciate and recommend the Pelican NaturSoft and carbon whole house filters.
Corey
- Corey Ames
Kansas
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PSE2000 - We Love It
Just wanted to let you know that we are very happy with the filters.
Installation was easy (well, our plumber took a while to read the instructions - they were his first of this type), there is no obvious reduction in flow rate or pressure - and most importantly the water now tastes great and there are no more scale deposits anywhere!!!
Thanks a lot.
Best regards,
Arthur
- Arthur
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Pelican PSE1800 Combo
JUST HAD THE PSE1800 SERIES AND THE CALCITE ACID NEUTRALIZER INSTALLED. I THINK IT BEATS ALL OF THE OTHER WATER SYSTEMS, REGARDING QUALITY AND ESPECIALLY THE WONDERFUL ASSISTANCE GIVEN AFTER THE PURCHASE. I WANT TO ESPECIALLY THANK MARC FOR HIS PATIENCE AND KINDNESS, ANSWERING ALL OF MY QUESTIONS. VERY FEW COMPANIES HAVE THIS QUALITY OF FOLLOW-UP. i WILL VERY GLADLY RECOMMEND YOUR COMPANY TO OTHERS. THANK YOU.. LEONA
- Leona
Ocala, Fl
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Pelican PSE2000
First of all I contacted your company and spoke with Mark. I had a million questions prior to the purchase and Mark responded with no hesitation to all my questions in a very satisfactory manner, displaying 100% product knowledge. This no salt system is superb!The installation was a breeze. All I had to do was to purchase 5 feet of PVC schedule 40.It took me about 2 hours and I am not a plumber.This system is great, our hair feel silkily, our skin feels like we used lotion all over our body, the water taste great (no more bottled water) My wife uses now half the soap on the dishwasher and laundry. Anyway, I could go on and on. Bottom line this product is GREAT!!!! THANK YOU MARK. I WISH, I WOULD HAVE KNOWN ABOUT THIS PRODUCT LONG AGO...
Bill S.
- Bill Schmidle
Grenwood, Indiana
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Enjoying Our Pelican
We are thoroughly enjoying our Pelican system. We expect it to pay for itself relatively quickly, as we immediately stopped buying bottled water. Our showers also now are much more enjoyable and "feel" better. This is a great product, and I am amazed at how long the charcoal will last. The pre-filter changes are simple and not onerous. Installation was not particularly expensive, either.
All in all, a wonderful decision. It's hard to imagine going back
now. There is nothing like the freedom of simply turning the tap and getting great-tasting, safe water.
Sincerely,
Jack Byrd
- Jack B
Michigan
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Thanks
Local law changes outlawed conventional water softeners in my area so after researching many different systems on the internet, I settled with yours based upon the customer satisfaction and the excellent ratings your system has earned worldwide.
Well, here are photos of my do-it-yourself install. I contacted local installers but after contacting your tech support department who provided me excellent support like I have never experienced before I decided to do-it-myself. After consulting youtube for instructional videos on how to sweat copper fittings (be careful and watch more than one video) I tackled the job myself. I had to do a little re-routing since my main water inlet is on the right but it worked out great. I also included earthquake safety straps and some foam to secure the install incase the earth starts movin". Couldn't have done it without your tech support department. They were friendly, courteous, knowledgeable, available and not bothered by my multiple phone calls. That alone is worth the price.
- Steven S
Stevenson Ranch, CA
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Outstanding Customer Service!
Occasionally I find myself so impressed by someone in the product/service delivery industry that I am compelled to write a note of consequence as I am doing here.
My husband and I realized we needed to control the scale occurring within our water system. Although we have city water, it collects added minerals as it comes down the mountain. I was determined to find the right answer to this and our other water contaminates issues, however, much of my search of information in the public domain information was confusing and conflicted. Thus I set out to get the answers to an exhaustive list of questions compiled as I conducted in-depth research on purchase and installation of a water filter system. I resolved,a few key facts while talking with various companies but just was not satisfied. It wasn't so much with what they could answer, it was what they couldn't and I am savvy enough to know when someone is pitching vapor. I studied every available product and methodology (salt, salt-free, EasyWater, etc.) and ended up with Richard. I was semi-sold on a product in California but not comfortable. So I gave the Pelican product (last on my list) a call and Richard sealed the deal in a matter of a few calls.
Richard was prepared to answer every question and without hesitation could back up his "sales" statements with credible facts. There was not a question he could not answer and I knew he was not reading off a sales sheet. When I described our unique scenario regarding installation, Richard quickly offered a solution. He was outstanding not only from the service delivery perspective, but his creativity and personal commitment to exceeding customer expectations was instantaneous.. His ideas were refreshing, his approach with and attitude toward customers was inviting. Equally important was his knowledge of the product, effervescent personality and contagious enthusiastic “can do” attitude. I could ascertain he knew that in his line of business communication, flexibility, attention to detail and responsiveness to optimize and harmonize an experience are necessary skills. He masters them well. His outcomes are validation.
Customers have come to expect, many times demand, value for their time and money. Richard delivers. In this highly competitive market his experience and follow through serves him well. It is a testimonial to his strength in dealing with varied customer personalities who have a range of needs. He is a true professional..
After much ado, I must say we could not be happier with the product and with the customer service. Your organization truly gets what so many lack--the emphasis on pleasing the customer and, in a timely manner, being available to troubleshoot any situation. As a clinician, business woman and a healthcare executive I understand and appreciate the value of good health and the impact that clean, fresh water has on it. No more plastic bottled water for us or my family and bathing is a joy knowing my skin is being cleansed in the right manner.
We experienced a great outcome. We owe it all to Richard. I trust you shall always allow him to share his perspectives and vision regarding the dynamics of customer attraction and satisfaction. Please extend our gratitude for all his kindness, support and hard work on our behalf. I assure you we will not forget the way he handled this transaction and how he delivered on all he promised. He is a champion.
Respectfully,
Nancy Alsgard
- Nancy Alsgard
South Pittsburg, TN
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Just Love It
Got this filter with the PSE Combo Package which has their PC1000 system and the softener, and I just love it!! Install was quick and easy. I did have questions about install, since i needed to convert copper to CPVC but their customer service was quick and knowledgable. Had my water tested after the filter and its perfect, all my issues are gone!! No chlorine smell, water tastes great.
- Bob
Deltona, Fl
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AN Awesome Investment
This is by far the most impressive addition to my home renovation project. I live in Ft Lauderdale. Our water is considered liquid cement. pH is off the scale and it's hard as a rock. I"m also a fish breeder, with 150 tanks. I can now use my water right out of the tap! I no longer use RO, or have to treat my water. And the taste reminds me of the water I grew up with "up North". The whole house systeem was worth every penny. I also bought one for my parents! Thanks!!!
- Earle Fischer
Ft Lauderdale, FL
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Unbelieveable
Being a Real Estate broker, I have come across many different brands of water filters and softeners in the course of selling and buying homes. This system is the best I have seen. I recently purchased a combo filter and softener and had it installed in my home by one of your recommened plumbers. This was absolutely one of the the best decision I have made. Arizona water is bad tasting and extremely hard. Almost immediately my water was clear, clean and tastes better than bottled water. No more calcium build up on fixtures and no more cleaning shower heads that become crusted with calcium. I highly recommend this product to others considering a water filtration and softener system.
- Jim & Renee
Scottsdale, Arizona
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Pelican PSE1800 System
The prompt delivery we have receive on this purchase and the outstanding post-purchase assistance in answer to my numerous calls is greatly appreciated and is a credit to your company.
- Paul S
Columbus, GA
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Pelican PSE1800 whole house
I purchased the Pelican PSE1800 softener and filter in March 08, I installed it myself in about 6 hrs. We began to feel the difference immediately. Our skin feels alot softer and feel nice and clean now. We just replumbed our house about 1yr ago from the alley all though out the house with PEX pipe Its August now and I changed the pre-filter for the first time(4mon)and I couldn't believe what I have been drinking, and showering in all these yrs. The pre-filter was plumb full of dirt and rust. I plan on showing it around to my friends and town,to let them know what were drinking. Thanks Richard and all at Water filter USA, best money I've ever spent.
- Benny Poe
Childress, TX
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It Works!
After much research, we purchased the Pelican PSE1800 whole house system and what a difference it has made. Even though we are on county water, it was very hard and our clothes always smelled sour after washing and drying. This product has removed all of those problems and we now enjoy drinking the water (we never drank it before). The calcium buildup in the faucets and showerheads is a thing of the past. Even the buildup on the tile has stopped. We love this water system! I highly recommend it. Don't be afraid to spend the money, it does exactly what it says it will do and doesn't require electricity, salt, or backflushing. Don't be afraid to spend the money on this system because it works!
- Walt
Wilmington, NC
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The whole house water conditioner and filter system by Pelican Water Systems that we purchased has been performing wonderfully. After installation it takes about 20 - 30 days for the pipes to clear. (We had most of our pipes redone so we had a lot of flux in the system. It may take less time if you have a simpler install.) The shower water does not feel slimy. It is slicker feeling but not a slimy feel. Shampoo and conditioners rinse out much easier and seam to leave my hair cleaner for longer. We are very happy with the system.
- Michelle C
San Jose, CA
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Pelican Combo Series
Greetings! It has been three weeks since we installed our Pelican Combo Series and we could not be any happier with the results thus far. We live in Ohio and we have dealt with hard water in our new home for three years. Now, and in less than three weeks, we have noticed the difference with soft water as advertised, brighter cloths after washing, shinier faucets, cleaner feeling skin, and less sediment in our Aqua Vie Water distiller. The change is remarkable, even in our toilet tanks as the hard water deposits were creating problems with the float. It would often times prevent the water shut-off valve from operating properly, causing the water to run for hours before we realized it was stuck - but no more. Your service was excellent and your response to questions, replacement parts and shipping issues were truly professional. We are sold and could not have made a more wise investment. Our plumber was also impressed with the install and indicated this was the first filtration system he has installed of this kind. He intends to look over your website for future possibilities as he specializes in water filtration system installs. Best of all, no salt. Great job and wonderful product! Looking forward to a long and healthier lifestyle with Pelican Water Technology. Sincerely, Ronney, Sandra, and Katherine
- Ronney H
Springboro, Ohio
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My Pelican Combo
Thanks so much for your assitance. We are very happy with our purchase. The system work exactly as you said it would. We appreciate your knowledge & the fact that you were not presuring us to buy.
- Jim
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Great Customer Service and Pelican
I just want to let you know how happy I am with my system. I have a condo in Mesquite Nv. and the water is so bad there that I couldn't take a shower with out flaking skin after the shower and the water smelled so bad. I had the system installed in Dec.2007 and I changed the filter in Feb.2008 the filter was dirty but the water tasted great and no smell. I love my PSE1800 full house system.It is so easy to maintain I just have to change the filter and that only takes 10 minutes to do.My husband and I have High Blood Pressure and Diabetes and this was the only system that I could find that didn't require salt. No more buying bottled water .What a plus that is.I would recommend Water Filter-USA Systems to anyone that wants to improve there quality of water coming into their homes or businesses. The Customer Service is the BEST EVER. I had to email the Customer Service to ask for help in finding someone that could install my system 80 miles out of Las Vegas and I received an email back with a Name and phone number within 24 hours. I called to get a new O-Ring and I had it within 3 days. I just called to get 2 extras O-Rings to have on hand I spoke to Richard and he found out about the one I would need and called me back within a few minutes to say they were sending them to me right away. GREAT CUSTOMER SERVICE RICHARD AND PELICAN.Thank You
- Diana J
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PSE1800 - Great Service
We wanted to write and thank you for the wonderful service. We purchased the Pelican PSE1800 Filter and Softener in January and had the plumber intall it days after we received it. What a difference! We are in New Jersey and on city water, our water was tested and not only do we have chlorine and other contaminents but our water was hard. The system has done everything you said it would do. We have a 5 year old and an 8 month old, so we have to have clean water especially for the baby formula. The softening aspect of the Pelican has been great. No more hard to clean build-up on the plumbing fixtures, showers and bath tub. It has been a couple of months now and we are very happy. Thanks Again.
- Amanda C
New Jersey
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My PSE1800
We have switched from a Kinetico filter system to a Pelican PSE1800 system. Even though we have a seperate filter for drinking water, the water from the tap now tastes just as good. Our glass coffee pot that used to get stained after 3 days, has now gone for 3 weeks with no staining at all. I am a retired Marine and truck driver with no plumbing experience and the installation of the system was a piece of cake just following the simple instructions. I should add that the city water in Phoenix, AZ is not only very hard but smelly too. That problem is now gone.
- Jim Stelling
Phoenix, AZ
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Great Tasting Water
Thank you for the great service! I hooked up my Pelican PSE2000 and noticed a hugh difference in the shower and my drinking water. I can't beleive the taste difference between my old water and the new filtered water. I could never drink the water before and now I love the taste. Thanks you again for everything and I look forward to many years of great water.
- Rob G
Hawaii
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5 Star Service
Hi. My name is Janet Hickerson and I ordered the Pelican PSE2000. I installed the system 3 weeks ago and could not be happier with its performance. I have noticed a change in the smell and taste of the water. We were buying bottled water and it was very expensive and time consuming. We can now drink the water from any faucet in the house. I feel much better knowing my children are bathing in filtered water.Thank you again, I give you 5 stars also.
- Janet Hickerson
Santa Monica, CA
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Video Page
We invite you to watch the videos below to learn more about your water and how you can benefit from installing a Premium Pelican System in your own home. Pelican Water is the leader in premium whole house water filtration and salt-free systems. In this day and age it now more important than ever to filter your water, protect your pipes and appliances from the negative effects of hard water. |
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| Is your water Safe? |
Learn about the problems we are facing today with our limited drinking water supply. Also learn about the Pelican solution for your family. Learn how chlorine and chloramines are absorbed through your skin and into your foods, including how to remove them from your water. Water is one of our most valuable resources and its time to start treating that way.
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| Salt Water Softeners and Reverse Osmosis |
Learn about the affects of salt-based water softeners and how they work. Also learn about Reverse Osmosis (RO) systems and how they work. Many people who have a salt or potassium-based water softener do not realize the damaging effects it can have on our planet and our bodies over a period of time.
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| Safeguarding your water |
Learn about the benefits and advantages of owning the Pelican Combo Series. The EPA says it is up to you to filter your water in your home. Adding a filter to your home is the first line of defense against harmful chemicals and byproducts. The Pelican Natursoft system offers a green alternative to water softening that will protect your biggest investment: your home, from scale and the damaging effects of hard water.
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About the Water Quality Association (WQA)
The Water Quality Association (WQA) is a not-for-profit international trade association representing the residential, commercial, industrial, and small community water treatment industry. WQA maintains a close dialogue with other organizations representing different aspects of the water industry in order to best serve consumers, government officials, and industry members. WQA is a resource and information source, a voice for the industry, an educator for professionals, a laboratory for product testing, and a communicator to the public.
About the WQA Gold Seal Certification Program
The Water Quality Association's Gold Seal Certification Program is dedicated to providing public health and safety services throughout the USA and globally, while maintaining expert service, superior reputation, and fair pricing. The Gold Seal Program offers certification of all products and chemicals that contact drinking water.

About the DVGW
The DVGW is an organization that establishes standards and test protocols. It also approves or certifies laboratories to then conduct testing according to those standards and protocols. The same can be said for NSF in the US.
The DVGW is located in Bonn, Germany. It has its own laboratory by the name of TZW located in Karlruhe, Germany. Beyond that, the DVGW has certified some twenty plus privately owned laboratories throughout central Europe who are authorized to conduct certification testing. The same holds true for NSF. It has its own laboratory and those certified by NSF like WQA, UL and Pace Laboratories to name a few.
The DVGW also issues test marks or certifications (i.e. the WQA equivalent of a "Gold Seal") like the "W510" standard. Their internal code for the W510 certification is "9191 - Kalkschutzanlage" (scale protection device). In order to obtain the W510 certification seal or certification mark, the applicant has to pass a total of three test protocols: Efficacy (W512), material safety and structural integrity. We have fulfilled the W512 requirements and have also fulfilled the material safety and structural integrity requirements with our WQA certification.
Relating it to the US equivalent, for example a NSF 42 certification for a carbon filter has three components to it: 1) Structural Integrity NSF/ANSI 42-2007a, 2) Material Safety NSF/ANSI 61-2007a Toxicological Extraction, and 3) NSF/ANSI 42-2007a Aesthetic Effects.
About the DVGW W 512 Standard
The DVGW W 512 standard is the most stringent of its type in the world. In order to be subjected to the most rigorous test standard possible, sparing no expense, we have commissioned to have our equipment performance not tested in the US , but tested by a DVGW certified laboratory in the home country of the standard itself, Germany. The test aims to simulate real life conditions over an exceptionally long period of time using some extremely challenging natural well water.
| • Third Party Certification and What it means |
True in both Europe and the US, a certification is a pass/fail proposition. The certification states that the applicant has passed and fulfilled the requirements of the standard. Individual test results are not published in either jurisdiction. Our test certificate (Pruefzeugnis) states that the Pelican NaturSoft System has been tested and fulfilled the requirements of the W512.Furthermore, it also states that the W512 in a certificate of efficacy only and is not a certification seal or mark issued by the DVGW (i.e. it makes the distinction between a certificate and a certification): "This proof of effectiveness alone as documented with this test certificate is not sufficient to obtain a DVGW Test Mark".
That is standard verbiage that is required to appear on any W512 certificate.In summary, Pelican NaturSoft Systems hold a WQA Certification to NSF 61 for material safety and 42 for structural integrity as well as a certificate of efficacy based on the DVGW W512 protocol since there currently is no corresponding US standard.
Note: Just 1/4" of scale build-up can increase heating costs by 40% or more. Observe the scale build up on the untreated side after only 3 days of operation.

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| • Superior Performance Results |
Pelican Water Technologies proudly introduces NaturSoft media the next generation in hardness control. Years in development and tested in the U.S. under harsh real life conditions the NaturSoft media exceeded all expectations and delivered amazing results. NaturSoft media is produced exclusively in the United States by Pelican Water Technologies.
The new era of technology has made many advances in water treatment possible in residential as well as commercial applications. NaturSoft has proven to be very effective in both applications even at high temperatures and hardness levels. The NaturSoft System represents the superior alternative with respect to dealing with the symptoms of water hardness without resorting to ion exchange (salt or potassium) based systems. The commercial grade media is now available for residential consumers. What you will read in this story is an example of commercial water treatment using NaturSoft media. This represents an extreme case far beyond any residential demand or application. The boiler/heat exchanger is just a larger version of a residential hot water heater. |
| • Boiler System |
This stainless steel heat exchanger is part of a boiler system in an industrial application. The energy source for the heat exchanger is a steam generator whose steam heats the interior of the stainless steel tubing of the heat exchanger to 338 Fahrenheit resulting in an exterior surface temperature of 266 degrees Fahrenheit. The source water has a temperature of 52 degrees Fahrenheit. It travels through the heat exchanger pipe and is heated to 185 degrees Fahrenheit in seconds. The heated water then is supplied to a 13,000 gallon hot water storage tank that in turn supplies all the hot water requirements for the entire factory. |
| • The History |
The boiler system was newly installed in August of 2002 with raw water treatment consisting of traditional water softeners (Duplex Fleck 2900 24.X72.). The system was operated in this configuration for the first 18 months.
Numerous Softener failures / service problems combined with the substantial operating cost (salt usage approaching $45,000 worth per annum) and industrial discharge issues caused the owner to look for alternatives.
The first attempt was to try and get by without pre-treating the raw water at all; this proved to be disastrous. After only two and a half months the heat exchanger had scaled up to the point where the hot water supply to the plant had been reduced to a trickle. Pulling the heat exchanger for inspection and cleaning proved to be no easy task. The unit had scaled up so completely that it required the use of chains attached to hydraulic presses to force the coil out of its housing. The scale so completely surrounded the core that it visibly consisted of a big lump of limestone in the cylindrical shape of the heat exchanger housing rather than looking at the stainless steel core. It took two days of careful cleaning with phosphoric acid to restore the heat exchanger to a normal operating condition.
Finally in the spring of 2004, a system using the NaturSoft media was installed (Single tank, in/out in up flow operation. Ever since then, this boiler system has been in continuous service protected by no other water treatment but NaturSoft. Hot water usage in the plant averages 80,000 gallons per day, 6 days a week, and 50 weeks per year. The water treated has a calcium hardness of 446 ppm (26 grains per gallon) and small traces amounts of iron. For the entire service life to date, there have been no variations or drop in the performance / efficiency of the boiler system.
At the time of these photographs, the boiler had already heated in excess of 80 million gallons of water in its service life. More importantly, the photographs show the heat exchanger after one year of uninterrupted service having heated in excess of 24 million gallons of water since the last annual inspection! This spring (2007) the annual inspections of the boiler were suspended indefinitely. Since the previous two inspections had not yielded any need for cleaning and the system was operating within specifications the owner chose not to bother going forward.
No service problem or failure resulting in down time for the plant, no capacity constraints and zero operating costs. |
| •The photographs |
The pictures show the heat exchanger with the insulation removed and the core / heating coil freshly pulled. As one can plainly see, there are absolutely no scale deposits on the element or the heat exchanger pipe. On the bottom of the pipe's interior, there is a small amount of a silt-like deposit of the calcium carbonate crystals produced by the NaturSoft media. The stainless steel surfaces of the heating coil have a slightly dull look which is due to a few micro micron thick haze of 'soft scale' during the process. This deposit is easily wiped off with a cloth or flushed away with a pressure washer . without the need for chemicals of any kind. It is the only evidence of hardness minerals that could be found after one full year of operation.
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Hot water pipe (left)/ heat exchanger core and stainless steel guide to control internal flow (right)
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Heat exchanger and core (left) / Heat exchange core (right)
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Heat exchange core (left) / inside of the heat exchanger housing (right) |
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| Q. Does the Pelican Combo Series pre-filter system remove COPEPODS from the water? |
Yes. Since COPEPODES range from 30 microns to 50 microns in size, the supplied 5-micron pre-filter will remove the COPEPODS. This method of COPEPODS filtration is approved based on the article found at http:/www.oukosher.org.
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| Q. How easy is it to install the Pelican Combo Series Premium Whole House Water System? |
The Pelican combo will be shipped pre-assembled (the tank comes pre-loaded) and Ready-To-Install which greatly simplifies the installation process and also reduces installation cost and time. Detailed installation instructions and supplied fittings make it easy to understand and install the filter system. Also, you or your plumber may contact our knowledgeable Customer Service Technicians for further assistance during the installation if necessary. 1-877-842-1635
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| Q. What is the cost to maintain the Pelican Combo Series? |
The cost to replace the media for the Pelican Carbon PC600 is currently only $156.00, on the PC1000 $216 including free shipping. Replacing the carbon media instead of the tank makes the replacement process simple and very cost effective. No replacement is required on the NaturSoft tank.
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| Q. What is the blue housing installed before the system for? |
Every system Pelican offers comes with a 10" 5 micron sediment filter system. This sediment filter is used to keep sand and sediment away from your system and your home. You will change the filter every 6-9 months, depending on sediment levels. The pre-filter will let you know its time to change it when you notice a slight drop in water pressure meaning the filter is full.
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| Q. What makes NaturSoft different from similar technologies? |
Unlike other systems on the market, the NaturSoft systems requires only 3 seconds of contact with the water, while the others require 9 seconds or more. The Pelican NaturSoft is unlike any other system on the market. The NaturSoft is made in the USA and is sold only by Pelican Water Technologies.
Another benefit of going with Pelican is the lifespan of the NaturSoft catalytic granules. NaturSoft catalytic granules have been rigorously tested in the real world, used in the commercial industry, and made to be non-sacrificial, therefore it requires no "rest time", and requires no replacement. Other similar technologies require replacement every 3-5 years at costs of $600-$1,000 and require you not use their systems for 8 hours a day for proper rest!
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| Q. Why does the NaturSoft handle 75 grains while others only handle 25 grains of hardness? |
The NaturSoft's catalytic granular surface is 100% active and grows seed crystals on the entire surface. Other similar technologies only have "growth sites" that are active, leaving more than 70% of the surface inactive.
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| Q. If the water hardness is tested after the system is installed will the hardness level be different? |
If the water is tested after the NaturSoft System is installed the hardness level will remain the same or even test slightly harder due to the existing scale being removed from the plumbing.
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| Q. Do the NaturSoft Systems have any negative effects on the human body? |
No, if your water supply is safe before it enters the NaturSoft System it will be safe after the system. NaturSoft Systems do not add any chemicals to the water therefore there is no harmful effect. NaturSoft Systems leave in the beneficial minerals that are healthy for the human body.
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| Q. How will the Combo System be shipped? |
The NaturSoft Systems are shipped via UPS Ground in the highest quality doubled walled box with side cushions and a custom top piece. No expense has been spared to ensure your system arrives in factory fresh condition.

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| • Specs and Product Information |
PSE1800 |
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Tank Width: |
9" |
Max Flow Rate: |
10 GPM |
Connection Size: |
1" |
Operating Pressure: |
25-80 PSI |
Operating Temperatures: |
36-120 F |
pH Range: |
7-11 |
Hardness range: |
up to 75 GPG
(1,282 mg/L or ppm) |
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PSE2000 |
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Tank Width: |
11" |
Max Flow Rate: |
15 GPM |
Connection Size: |
1" |
Operating Pressure: |
25-80 PSI |
Operating Temperatures: |
36-120 F |
pH Range: |
7-11 |
Hardness range: |
up to 75 GPG
(1,282 mg/L or ppm) |
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| • System Includes |
- Sediment pre-filter system with mounting hardware
- Pelican Carbon Series filter preloaded ready to install
- Pelican NaturSoft system preloaded ready to install
- Installation guide
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| • Manufacturer's Warranty Information |
Pelican Limited Lifetime Warranty on all filter housings, tanks, in/out heads, and the bypass valves against manufacturer's defects.
Pelican Water (“Pelican”) warrants to the end user (“customer”) that its tanks, valves, in/out heads, bypass’s, fittings and housings (“Covered Items”) will be free from defects in material and workmanship under normal use and service for the life of the system. No warranty is made with respect to defects or damaged due to neglect, misuse, alterations, accident, misapplication, physical damage, or damaged caused by fire, acts of God, or freezing.
Private Well Water Conditions (water supplied from homeowner's private well): The water treated should be free of hydrogen sulfide (sulfur gas / rotten egg smell), oils or high levels of copper (>1.30 mg/L). Any will coat the surface of the media and will interfere reducing its efficiency. If any iron or manganese is present in the source water, the media will cause it to be oxidized. If any of these issues exist, you should employ pre-treatment prior to using this technology. Please contact customer service at 1-877-842-1635 for your pre-treatment needs.
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| • Pelican Performance Guarantee |
The Pelican Carbon Series is guaranteed to reduce chlorine, and chloramines to non-detectable levels for 5 years or 600,000 (PC600)/ 1,000,000 (PC1000) gallons or Pelican will send replacement carbon media to the customer at no charge. That’s our promise. That’s why people choose Pelican.
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| Santa Clarita Automatic Water Softener Ban Declared a Success |
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Santa Clarita Automatic Water Softener Ban Declared a Success
IEUA to Consider Water Softener Discharge Ordinance
May 19, 2010
Inland Empire - Today, in a presentation before the Inland Empire Utilities Agency (IEUA), the Sanitation Districts of Los Angeles County declared that the automatic water softener ban and removal program implemented in the area of Santa Clarita over the past two years was clearly successful.
The Santa Clarita automatic water softener ban was approved by a public vote in 2008 to help reduce the amount of salt discharged to the Santa Clarity Valley Water Treatment System and released into the Santa Clara River. With the implementation of the automatic water softener ban and removal program, the chloride discharged by existing water softeners was reduced significantly. This represented a potential savings of more than $110 million to the residents of Santa Clarita in comparison to installing expensive salt removal technologies at the sewage treatment plants.
"This is very helpful information and we appreciate learning how well the water softener ban worked as IEUA and our cities consider how to deal with the salt impacts to water supplies caused by the home use of automatic water softeners in our service area," said IEUA Board President Terry Catlin. "IEUA currently offers a rebate program to homeowners who want to remove their automatic water softeners. Homeowners can receive up to $2,000 for qualifying water softeners, and the removal service by a professional plumber is free. For more information on how you can take advantage of the rebate, visit www.ieua.org." continued Catlin.
"Most people don't know that automatic water softeners - the type homeowners have to buy bags of salt for - pose a major threat to our water supplies because of the huge amounts of salt they discharge into the sewage treatment system" said IEUA Board Member John L. Anderson. "It's a big water quality problem especially for places like the Chino Basin where we depend upon our groundwater and recycled water supplies to meet our water needs," said Anderson.
"Just one of these home systems will use an average of 30 pounds of salt per month - that's over 360 pounds of salt per year!" declared IEUA Secretary/Treasurer Michael Camacho. "When you multiply that much salt by thousands of households with automatic water softeners, we have a big pollution problem, especially here in the Chino Basin where 70% of our water supplies come from local sources," continued Camacho.
Because of the need to protect local water supplies, every major source of salt within the Chino Basin is currently regulated with the exception of the discharge from home use of automatic water softeners. Last fall, Assembly Bill 1366 was signed into law by Governor Schwarzenegger to provide cities and water agencies authority to regulate discharge from home water softeners in areas where the regional water quality board has determined that there is a particular salinity problem. IEUA is considering the development of an ordinance that will encourage the use of alternative water systems that do not pollute and ban those that do.
"We have been working to reduce salts and protect our water supplies in the Chino Basin for decades," said IEUA Board Member Gene Koopman. "Our cities and water agencies have invested hundreds of millions of dollars over the past ten years to protect the quality of our water. If the water becomes too salty, it is tremendously expensive to remove enough salt to make it useable - it would be 10 to 20 times more than the five bucks per bag of water softening salt that a homeowner may be paying today. That's why we are considering all options for reducing the salty discharge that comes from automatic water softeners," said Koopman.
"We've already removed over 200 water softeners through the rebate program - that's keeping 72,000 pounds of salt per year, equivalent to 1,800 bags of salt out of the water supply," said IEUA Vice President Angel Santiago. "Homeowners can install alternative systems that don't discharge the salt, including the softeners that use the off-site regenerated exchange cylinders that can be traded out as needed; and the salt disposed of without harming our water supply," continued Director Santiago.
"Successful automatic water softener control programs , like the ones being implemented in Santa Clarity, are really important to the long term protection of our water supplies," declared President Catlin. "We're doing our homework to develop a program that will deliver equal success for the protection of our water supplies."
The Inland Empire Utilities Agency is a municipal water district located in western San Bernardino County, California. The Agency's mission is to supply imported drinking water and recycled water, to collect and treat wastewater, and provide other utility-related services to the 850,000 residents living within its service area.
For more information contact Sondra Elrod at (909) 993-1747 or visit IEUA's website at www.ieua.org.
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| Your Pet's Water Matters |
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The Chicago summer heat has many people and animals searching for unique ways to cool off, and water is the go-to source in these hot months. However, water temperature and quality should be considered when balancing your dog’s health.
The Brookfield Zoo recently used large blocks of ice to cool polar bears and other animals down in the heat, but giving ice or very cold water to your own pet can cause stomach cramps for up to an hour after drinking. This can happen to any pet at any time, but is more likely after exercise or when the temperature rises. Of course you want to give your pet cold water to help its body cool down, but just be sure to avoid an extreme temperature.
Another important factor to look out for is the quality of the water. Janet Domrase, owner of Alden’s Kennels in Ringwood, Illinois, recently lost power for a week after a powerful thunderstorm damaged her property. She was completely cut off from her water supply and had to search elsewhere to find water for the pets in her care.“They didn’t like the water. They would drink our purified well water, but the other sources from which I got water tasted differently, so they wouldn’t touch it,” said Janet, who purchased bottled water for the dogs and cats at her kennel.
Pets can often suffer if the water quality is off, even if it is simply a matter of taste. Just a small amount of arsenic, lead, water softener salt or other minerals can bring on specific symptoms and diseases in pets that can easily be blamed on an incorrect cause because most people don’t think of their water source as the culprit.
Additives for your pet’s diet to protect from water quality-based problems include colloidal silver, to boost immunity and chlorophyll, to enhance energy. Colloidal silver tends to be easier for pets to tolerate because it is a tasteless substance; as many as fifteen drops of the alcohol-free product can be added to your pet’s water. Chlorophyll, on the other hand, may or may not have a slight taste depending on the product you purchase. Several drops of this substance should help to increase energy on hot days.
Balancing the body in hot weather can be a tricky task, but starting with clean, fresh water is one of the most important factors in caring for your pet’s health. So, just as long as you make sure that clean water is at a nice, cool temperature, you and your pet will be lounging pool side, beating the summer heat in no time.
Written by: Jim D. Carlson, DVM, CVA, CVT
August 8, 2011
www.examiner.com/holistic-pet-care-in-chicago/your-pet-s-water-matters
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| Drinking water violations examined by NY Times |
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NEW YORK .Regulatory and water system data analyzed by The New York Times show that more than 49 million people in the US have consumed polluted drinking water since 2004, according to a report in the December 8 print edition of The New York Times.
Pollutants of concern included concentrations of chemicals like arsenic or radioactive substances like uranium, as well as bacteria often found in sewage, the report said.
Analyzing data from the US Environmental Protection Agency (EPA) and other regulators and water systems, the New York Times reported: .More than 20 percent of the nation.s water treatment systems have violated key provisions of the Safe Drinking Water Act over the last five years, according to a New York Times analysis of federal data..
Fewer than 6 percent of the water systems that broke the law were ever fined or punished by state or federal officials. According to the article, which quoted current and former EPA enforcement officials who wished to remain anonymous, federal regulators were informed of violations, but in many cases, unless the violations would make sensational news stories or target big money, pursuing the violations were overlooked.
EPA spokeswoman Adora Andy, in response to questions regarding the agency.s drinking water enforcement, told the New York Times: .This administration has made it clear that clean water is a top priority. The previous eight years provide a perfect example of what happens when political leadership fails to act to protect our health and the environment..
The article also noted that drinking water chemicals .are linked to millions of instances of illness within the United States each year..
In response to the article, Water Quality Association (WQA) Executive Director Peter J. Censky said in a December 8 association statement, .Filtering systems in the home provide the highest technology available to treat drinking water. Home filtering systems act as a final contaminant barrier and can further purify water for drinking.. WQA is urging the public to consider installing home treatment systems.
- Tuesday, December 08, 2009 http://www.watertechonline.com/news.asp?N_ID=73069 |
| That Tap Water Is Legal but May Be Unhealthy |

This Los Angeles reservoir contained chemicals that sunlight converted to compounds associated with cancer. The city used plastic balls to block the sun, but nearby homeowners asked why, if the water didn't violate the law. The 35-year-old federal law regulating tap water is so out of date that the water Americans drink can pose what scientists say are serious health risks . and still be legal.
Only 91 chemicals are regulated by the Safe Drinking Water Act, yet more than 60,000 chemicals are used within the United States, according to Environmental Protection Agency estimates. Government and independent scientists have scrutinized thousands of those chemicals in recent decades, and identified hundreds associated with a risk of cancer and other diseases at small concentrations in drinking water, according to an analysis of government records by The New York Times.
But not one chemical has been added to the list of those regulated by the Safe Drinking Water Act since 2000.
Other recent studies have found that even some chemicals regulated by that law pose risks at much smaller concentrations than previously known. However, many of the act.s standards for those chemicals have not been updated since the 1980s, and some remain essentially unchanged since the law was passed in 1974.
All told, more than 62 million Americans have been exposed since 2004 to drinking water that did not meet at least one commonly used government health guideline intended to help protect people from cancer or serious disease, according to an analysis by The Times of more than 19 million drinking-water test results from the District of Columbia and the 45 states that made data available.
In some cases, people have been exposed for years to water that did not meet those guidelines.
But because such guidelines were never incorporated into the Safe Drinking Water Act, the vast majority of that water never violated the law.
Some officials overseeing local water systems have tried to go above and beyond what is legally required. But they have encountered resistance, sometimes from the very residents they are trying to protect, who say that if their water is legal it must be safe.
Dr. Pankaj Parekh, director of the water quality division for the City of Los Angeles, has faced such criticism. The water in some city reservoirs has contained chemicals that become likely cancer-causing compounds when exposed to sunlight.
To stop the carcinogens from forming, the city covered the surface of reservoirs, including one in the upscale neighborhood of Silver Lake, with a blanket of black plastic balls that blocked the sun.
Then complaints started from owners of expensive houses around the reservoir. .They supposedly discovered these chemicals, and then they ruined the reservoir by putting black pimples all over it,. said Laurie Pepper, whose home overlooks the manmade lake. .If the water is so dangerous, why can.t they tell us what laws it.s violated?.
Dr. Parekh has struggled to make his case. .People don.t understand that just because water is technically legal, it can still present health risks,. he said. .And so we encounter opposition that can become very personal..
Some federal regulators have tried to help officials like Dr. Parekh by pushing to tighten drinking water standards for chemicals like industrial solvents, as well as a rocket fuel additive that has polluted drinking water sources in Southern California and elsewhere. But those efforts have often been blocked by industry lobbying.
Drinking water that does not meet a federal health guideline will not necessarily make someone ill. Many chemicals are hazardous only if consumed for years. And some researchers argue that even toxic chemicals, when consumed at extremely low doses over long periods, pose few risks. Others argue that the cost of removing minute concentrations of chemicals from drinking water does not equal the benefits.
Moreover, many of the thousands of chemicals that have not been analyzed may be harmless. And researchers caution that such science is complicated, often based on extrapolations from animal studies, and sometimes hard to apply nationwide, particularly given that more than 57,400 water systems in this country each deliver, essentially, a different glass of water every day.
Government scientists now generally agree, however, that many chemicals commonly found in drinking water pose serious risks at low concentrations.
- New York Times 12/17/2009 - http://www.nytimes.com/2009/12/17/us/17water.html |
| Millions in U.S. Drink Dirty Water, Records Show |
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More than 20 percent of the nation.s water treatment systems have violated key provisions of the Safe Drinking Water Act over the last five years, according to a New York Times analysis of federal data.
That law requires communities to deliver safe tap water to local residents. But since 2004, the water provided to more than 49 million people has contained illegal concentrations of chemicals like arsenic or radioactive substances like uranium, as well as dangerous bacteria often found in sewage.
Regulators were informed of each of those violations as they occurred. But regulatory records show that fewer than 6 percent of the water systems that broke the law were ever fined or punished by state or federal officials, including those at the Environmental Protection Agency, which has ultimate responsibility for enforcing standards.
Studies indicate that drinking water chemicals are linked to millions of instances of illness within the United States each year.
In some instances, drinking water violations were one-time events, and probably posed little risk. But for hundreds of other systems, illegal contamination persisted for years, records show.
On Tuesday, the Senate Environment and Public Works committee will question a high-ranking E.P.A. official about the agency.s enforcement of drinking-water safety laws. The E.P.A. is expected to announce a new policy for how it polices the nation.s 54,700 water systems.
.This administration has made it clear that clean water is a top priority,. said an E.P.A. spokeswoman, Adora Andy, in response to questions regarding the agency.s drinking water enforcement. The E.P.A. administrator, Lisa P. Jackson, this year announced a wide-ranging overhaul of enforcement of the Clean Water Act, which regulates pollution into waterways.
.The previous eight years provide a perfect example of what happens when political leadership fails to act to protect our health and the environment,. Ms. Andy added.
Water pollution has become a growing concern for some lawmakers as government oversight of polluters has waned. Senator Barbara Boxer, Democrat of California, in 2007 asked the E.P.A. for data on Americans. exposure to some chemicals in drinking water.
The New York Times has compiled and analyzed millions of records from water systems and regulators around the nation, as part of a series of articles about worsening pollution in American waters, and regulators. response.
An analysis of E.P.A. data shows that Safe Drinking Water Act violations have occurred in parts of every state. In the prosperous town of Ramsey, N.J., for instance, drinking water tests since 2004 have detected illegal concentrations of arsenic, a carcinogen, and the dry cleaning solvent tetrachloroethylene, which has also been linked to cancer.
In New York state, 205 water systems have broken the law by delivering tap water that contained illegal amounts of bacteria since 2004.
However, almost none of those systems were ever punished. Ramsey was not fined for its water violations, for example, though a Ramsey official said that filtration systems have been installed since then. In New York, only three water systems were penalized for bacteria violations, according to federal data.
The problem, say current and former government officials, is that enforcing the Safe Drinking Water Act has not been a federal priority.
.There is significant reluctance within the E.P.A. and Justice Department to bring actions against municipalities, because there.s a view that they are often cash-strapped, and fines would ultimately be paid by local taxpayers,. said David Uhlmann, who headed the environmental crimes division at the Justice Department until 2007.
.But some systems won.t come into compliance unless they are forced to,. added Mr. Uhlmann, who now teaches at the University of Michigan law school. .And sometimes a court order is the only way to get local governments to spend what is needed..
A half-dozen current and former E.P.A. officials said in interviews that they tried to prod the agency to enforce the drinking-water law, but found little support.
.I proposed drinking water cases, but they got shut down so fast that I.ve pretty much stopped even looking at the violations,. said one longtime E.P.A. enforcement official who, like others, requested anonymity for fear of reprisals. .The top people want big headlines and million-dollar settlements. That.s not drinking-water cases..
The majority of drinking water violations since 2004 have occurred at water systems serving fewer than 20,000 residents, where resources and managerial expertise are often in short supply.
It is unclear precisely how many American illnesses are linked to contaminated drinking water. Many of the most dangerous chemicals regulated by the Safe Drinking Water Act have been tied to diseases like cancer that can take years to develop.
By Charles Duhigg, Dec 7th, 2009 New York Times, http://www.nytimes.com/2009/12/08/business/energy-environment/08water.html |
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