Frequently Asked Questions

How long has Pelican Water Systems been in business?
The founders of Pelican Water Systems started offering water filtration services in 1970's. Pelican products are shipped from 4 locations around the US.

Isn't city water good enough without a Pelican Whole House Water System?
Most municipal water systems use chlorine or chloramines to treat water which are chemicals designed to kill living organisms. While they do an excellent job treating your water, they create dry skin and hair, unpleasant taste and odors that many people do not like. Pelican Water Systems filter out the unpleasant tastes and smells to provide clean filtered water, rich in mineral nutrients, from every faucet, shower, and toilet in your home.

What does the Pelican filtering or salt free softening process add to the water?
Pelican adds nothing to your water while filtering out unwanted tastes and odors. It provides sparkling clean, spring like water, better than bottled water quality to every faucet in your home: water the way nature intended it!

Can I take my Pelican Water System with me when I move?
The Pelican Systems are designed to be easily moved if you change homes. Simply put the system into bypass mode then disconnect it from the bypass and take it with you. Any homeowner, handyman or plumber can re-install the unit for you.

How much maintenance do the Pelican Whole House Combo Systems require?
Our customers tell us that Pelican Water Systems are huge money savers. Not only will you have convenient fresh filtered water at every faucet in your home, you no longer need to lug heavy bottled water around. Since Pelican Water Systems filter your water while retaining vital mineral nutrients you don't have all the annual maintenance hassles that reverse osmosis units incur. Not only do you not have to buy salt or annual replacement reverse osmosis filters, the Pelican Combo Systems water reduces your use of soaps, detergents, shampoos, and other cleaning expenses. Perhaps the biggest money saver for home owners is that Pelican water will extend the life of your pipes, water heaters, washing machines, and other water using appliances. See for yourself why Pelican is the most trusted name in water.

Who installs my Pelican water treatment system?
We ship factory direct to you so you can enjoy big factory-direct savings. Our Pelican systems are very user friendly and do not require a plumber for installation. Many homeowners install their own systems, but if you do not have any plumbing knowledge we recommend hiring a plumber or handyman to install your system. You can also call Customer Service @ 1-877-842-1635 to see if we have any recommended plumbers in your area to install your Pelican System.

What is your BBB rating?
We have an A+ BBB Rating and we are very proud of it.

How much is the shipping?
All orders over 49.00 are shipped FREE. We use UPS, USPS and freight when necessary.

Why should I choose you?
We provide first class service and quality products at factory-direct prices backed by industry leading warranties. We provide. For more info, see Why Pelican

How long will it take to get my order?
We ship all in stock orders the same day when the order is received before 2pm EST. Depending on where the shipment is being delivered it could be 1 - 6 business days. All orders will receive tracking via the email provided on the order details.

What type of payments do you accept?
We accept all major credit cards, Paypal, Google Checkout, e-checks, money orders and personal checks. Personal checks will need to be mailed to our corporate office. Pelican Water 3060 Performance Circle Suite #2 Deland, Fl 32724. Please allow 5-7 business days for all e-checks and personal checks to clear before shipment.