877-842-1635

Pelican is a company that helps families enjoy cleaner, safer, better tasting
water in their homes in an environmentally friendly way.

Pelican Water Frequently Asked Questions (FAQ)

  • Q
    How long has Pelican Water Systems been in business?
    A

    The founders of Pelican Water Systems started offering water filtration services in 1970's. Pelican Water Systems was founded in 2007 products are shipped from our Florida manufacturing and warehouse facility to all 50 States in the USA, Canada and International markets.

  • Q
    Isn't city water good enough without a Pelican Whole House Water System?
    A

    Most municipal water systems use chlorine or chloramines to treat water which are chemicals designed to kill living organisms. While they do an excellent job treating your water, they create dry skin and hair, unpleasant taste and odors that many people do not like. Pelican Water Systems filter out the unpleasant tastes and smells to provide clean filtered water, rich in mineral nutrients, from every faucet, shower, and toilet in your home.

  • Q
    What does the Pelican filtering or salt free softening process add to the water?
    A

    Pelican adds nothing to your water while filtering out unwanted tastes and odors. It provides sparkling clean, spring like water, better than bottled water quality to every faucet in your home: water the way nature intended it!

  • Q
    Can I take my Pelican Water System with me when I move?
    A

    The Pelican Systems are designed to be easily moved if you change homes. Simply put the system into bypass mode then disconnect it from the bypass and take it with you. Any homeowner, handyman or plumber can re-install the unit for you.

  • Q
    How much maintenance do the Pelican Whole House Combo Systems require?
    A

    Our customers tell us that Pelican Water Systems are huge money savers. Not only will you have convenient fresh filtered water at every faucet in your home, you no longer need to lug heavy bottled water around. Since Pelican Water Systems filter your water while retaining vital mineral nutrients, you don't have all the annual maintenance hassles that traditional salt softener units incur. The Pelican Combo Systems uses zero electricity and wastes no water while reducing your use of soaps, detergents, shampoos, and other cleaning expenses. Perhaps the biggest money saver for home owners is that Pelican water will extend the life of your pipes, water heaters, washing machines, and other water using appliances. See for yourself why Pelican is the most trusted name in water.

  • Q
    Who installs my Pelican water treatment system?
    A

    We ship factory direct to you so you can enjoy big factory-direct savings. Our Pelican systems are very user friendly and do not require a plumber for installation. Many homeowners install their own systems, but if you do not have any plumbing knowledge we recommend hiring a plumber or handyman to install your system. You can also call Customer Service at 1-877-842-1635 to see if we have any recommended plumbers in your area to install your Pelican System.

  • Q
    What is your BBB rating?
    A

    We have a great BBB Rating and we are very proud of it.

  • Q
    How much is the shipping?
    A

    All orders over 49.00 are shipped FREE*. We use UPS, and freight when necessary. *Excluding HI and AK. Free shipping for Canada customers

  • Q
    Why should I choose you?
    A

    We provide first class service and quality products at factory-direct prices backed by industry leading warranties. We provide. For more info, see Why Pelican or About Us.

  • Q
    How long will it take to get my order?
    A

    We ship all in stock orders the same day when the order is received before 2pm EST. Depending on where the shipment is being delivered it could be 1 - 6 business days. All orders will receive tracking via the email provided on the order details.

  • Q
    What type of payments do you accept?
    A

    We accept all major credit cards, Paypal, Google Checkout, e-checks, money orders and personal checks. Personal checks will need to be mailed to our corporate office. Pelican Water 3060 Performance Circle Suite #2 Deland, Fl 32724. Please allow 5-7 business days for all e-checks and personal checks to clear before shipment.

  • Q
    Do you have a technical service help desk?
    A

    Yes, we have technical service support available to customers Monday - Saturday 9am to 5 pm EST by phone at 877-842-1635 and Live Chat. You can also email technical service 24/7 365 with fast turnaround times to your support request. In addition product specific technical information is available on each product page including Installation Guides, Product FAQ, and Specification Charts.

  • Q
    What is NaturSoft?
    A

    The Pelican NaturSoft system is the premium, maintenance-free, no-salt water softener / conditioner DVGW certified for 99.6% scale prevention and offers an industry leading limited lifetime warranty. Scale can have an adverse effect on many appliances in the home including the dishwasher, water heater, fridge, sink faucets and shower heads. Scale will clog these items or cause damage to o-rings and valves that result in costly repairs.

    Pelican Natursoft Salt Free Water Softeners "soften" water by taking varying amount of minerals from solution through precipitation as well as reducing the water's surface tension. More importantly, without the use of chemicals, physical water treatment also produces superior scale reduction and even remove existing scale deposits other water treatment methods lack.

  • Q
    Why is DVGW Certification so important?
    A

    The DVGW 9191 - Anti-Scale standard uses the worlds strictest guidelines to determine the effectiveness of a system to prevent scale using Worksheet W 510. W510 combines 3 testing requirements that all systems must pass: 1) Structural Integrity, 2) Microbiological Testing (W 270 and KTW tests) and 3) Performance in Scale Prevention (W512). Unlike the NSF acceptable passing level of 50% for performance claims, the DVGW protocol for scale prevention performance (W 512) requires 80% or better to pass. In order to obtain a certification under DW-9191 with test report W 510 you must pass at least 4 separate tests, plus the W 510 requirements. The W510 test simulates over 2 years of normal customer water usage (200,000+ gallons), making it one of the most comprehensive anti-scale standards in the world. Watch the comparison video and see for yourself.

    As part of the Pelican Natursoft line of products, we submitted one of our anti-scale Natursoft system to the DVGW for certification under the DVGW 9191. The 9191 is already the most difficult and all-encompassing test in the world for anti-scale, requiring a minimum of 80% to pass, however we wanted to challenge ourselves even more. The system submitted by Pelican put Natursoft into the most challenging test parameters the DVGW could certify and the results speak for themselves. Having passed all 5 requirements of the 9191, Pelican's Natursoft system submitted for testing was certified by the worlds highest anti-scale standard with a performance rating of 99.6%. Using the success of the Pelican Natursoft system that passed DVGW 9191, Pelican developed a full line of Natursoft products providing proven, tested 99.6% scale prevention from small cartridge systems up to high flow light commercial and everything in-between. Take a look at our certification for yourself.

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Pelican Water Shield Auto-Ship Program

Pelican knows you have a busy lifestyle. That's why we send regular replacement sleeve and lamp shipments right to your door. Free shipping is a click away.Learn more about Pelican Water Shield.